Sabor Gourmet - smak tradycji i natury review for AdScale: Facebook & Google Ads
Aug. 3, 2019
Stay out as far as you can, do not install this app. I've been quite happy finding this app, however my happiness ended very quickly. Basically no support - i've sent 3 reports to support within the last 7 days, I've recieved 1 reply with template pasted that did not even depict my issue. My technical issue has not been resolved (after activating trial period pop-up with trial period offer started to show up on every page completely paralizyng its functionality). The worst however was their eagerness in spending my money - I've managed to partially create a campaign (could not finish due to tech issue) and AdScale started running my partially created campaign. The problem was that I did not pick target location - they run my Poland-targeted product ads all over the world. Terrible service, app itself has its potential but with such "automated" approach or just plain laziness of your support I DO NOT RECOMMEND THIS SERVICE TO ANYONE.
We sincerely apologize for the experience you had with the app. However, we would like to clarify a few matters that you mentioned in the review and apparently are misunderstood. 1. You chose the target location for your ads during the installation process of the app. Your ads were targeted solely to Poland. 2. Your ads on AdScale spent less than $2 from the time you installed until you removed the app. 3. We see your first support inquiry that was sent during the office working days received a response within less than 12 hours (Inquiry: Jul 31 - 11:34PM, Response: Aug 1, 10:00 AM) Please note that like many other apps and services our support is not responsive during the weekend. Nevertheless, we would be happy to contact and assist you with any technical or on-boarding matters regarding the app.
AdScale: AI Facebook Ads & Google Ads for Shopify Stores