India Ethnic Wear review for AdScale: Facebook & Google Ads
Aug. 31, 2021
I don't know how good or bad this App works. I am facing facebook integration issues and the person in support team doesn't seem to be bothered. I have been waiting for the revert from this support guy from last two hours. I had an existing FB Ad account which was not pulled by Adscale apparently and they created a new account for me. With this new account, I am facing challenge with adding my payment information, Facebook is not allowing to add any credit card information. Facebook support team asked to check with Adscale since they set up this new account for me. On reaching out to their support team, the person has put me hold from last two hours. Such a bad very first customer service experience. Below is the chat with the support guy. pasting it here since attaching screenshot is not an option here. "great, now it will appear in the dropdown are you with me? is the problem fixed O ? let me check no.. still not able to add credit card even same problem with editing business details are you there? ??? this is too much of turn around required to answer a query let me know if you are not able to resolve it instead of making me wait for hours you seem to be least bothered to reply"
Hi, During the onboarding process you had the option to select the existing accounts or create a new one. I guess a new one was selected and this is what was created. In any case we can switch over to your existing account if you like. About support - an agent was on the chat with you and let you know we are looking into switching over you account but when they returned some minutes later you were not on the call anymore. Support has contacted you several times to complete the onboarding to your requested account. Please answer them so you can properly evaluate the app and not get the wrong impression.
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