AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,727
chart
#281
All reviews
Rating Breakdown
Review RSS Feed
June 10, 2021
This app has been helpful to keep our returns easy for the customer and informative on our side (good selection of reasons etc) Pairs well with Shopify. Customer service is excellent which is important when you need it.
June 10, 2021
Best App For Order Tracking and Notifying The Customer As Well. Very Responsive Customer Support & Easy Setup Makes This App Very Convenient.
June 10, 2021
Support was amazingly quick and the person helping was very friendly and swift while addressing my problem. Highly recommend this app
June 9, 2021
Very useful app! and support is amazing. They are very kindly and solved my tech questions! Highly recommend this app!
June 9, 2021
The staff was very helpful and tracking is accurate, extended my trial and looking forward to explore more into integration with other apps.
June 8, 2021
I completed all the steps for setting up the app and at the end I contacted support and they were a great help in assisting me. Fast, efficient, and friendly.
Sept. 30, 2021
The worst customer service team ever experienced. Don't trust the 5-star reviews - to get an extended trial for Aftership you need to give them a review, so obviously, most of the reviews are inaccurate. We've had multiple bugs with our paying account ranging from false emails being sent to customers, unable to import from Shopify and even unable to login to our account. All the CS team does is say they will speak with the relevant team, and then never reply back. We're going to try another app that has more functionality and a seemingly better CS team called "Rush". Do yourself a massive favor and just go with another app from the start, Aftership will lose you money and a massive amount of time. *EDIT* See the other 1 star reviews, they say the EXACT same thing we are. When we first started out, we thought AfterShip was the only app on the market like this, but it isn't. Do some research and avoid this app at all costs. It's more difficult to migrate to another app now than it is to have just set up everything properly on another app.
Sept. 29, 2021
Despite having some initial issues with this app as the wrong courier was automatically identified (e.g. DPD instead of DPD UK), after some excellent customer service from Riyaz at Aftership, the tracking is now working. This is a great service as it helps customers track their order at each stage of the process which will enable us to offer a great customer service. It's very easy to use. I would recommend this app - just make sure the correct couriers are used otherwise it won't track your orders.
June 7, 2021
Great app, fast and good customer service It also served me very wellI removed my trademark in less than 2 minutes
June 7, 2021
This is the best tracking app i have ever used. I highly recommend it. I have used it for about 2 years now and its great. Simple to use, easy to understand, the layout is clean and customer support is FAST and GREAT! A must have app for your store if your serious about ecom.
June 7, 2021
Replaced my current delivery tracking and notification app with Aftership. Night and day difference in the program and the deliverables to the customers. Thank you, still exploring all the great features.
June 6, 2021
nice app.i love it.it`s very suitable for clash.why not using it for subscribe your website.not only.
June 6, 2021
I highly recommend this application to anyone that looks to increase their brand image and cultivate good customer relationships!
June 6, 2021
I just started using this app, and realized how bad is mobile version and they encourage people to go outside your website and download/use their app and website to track their order. This ecouragement was a YELLOW big button on top of TRACKING section so it blocks your customer by using your website section. Again, this is a very bad bug I found from Mobile version. Another thing is I just realized they MAY charge you $1 for your free subscription?! I won't recommend this app. these things are behind we(dropshippers) back!!
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Neelima Aggarwal Team AfterShip
June 5, 2021
Riyaz was great, very quick, and easy to work with! Customer support at its best. This app has helped my store a lot.
June 5, 2021
Himanshu is best support ever. Very patient with the step by step guide for the set up . simply amazing.
June 5, 2021
The app so far so good, not seeing any bug, good interface, customer support also very responsive, will update my review again
June 4, 2021
Love the branded tracking page options! It was really easy to set up and it looks more credible and legitimate than other formats I've seen being used by other companies.
June 4, 2021
great app with a great support team, thank you so much, I had a good experience with it, a really recommended app!
June 4, 2021
good support, i appreciate! I have problem durng set up, I like their support !!!!!!!!!!!!!!!!!!!!! nice