AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,727
chart
#281
All reviews
Rating Breakdown
Review RSS Feed
June 4, 2021
I am yet to use the app. While Mr Anurag - contract Director provided excellent service in assisting my store to setup the app quickly and professionally. Thumbs up for his excellent service!
June 3, 2021
I need extra help on some features and these guys helped me super quick. quick service and excellent customer service. thank you
June 3, 2021
I was setting up my store and running a little behind. Aftership increased my free trial an extra 7 days to get my store running.
June 3, 2021
Wonderful app. Quick and smart customer support, they give an answer in no time. Highly recommended!!
June 3, 2021
I AM USING THIS APP FOR 9 MONTHS ALREADY, unfortunately, THERES NO COMPETITION TO THEIR SERVICE SO IM "STUCKED" WITH THEIR TERRIBLE-AWFUL CUSTOMER SERVICE. 1. THEY HAVE SO MANY BUGS AND PROBLEMS WITH SHIPMENTS, THEY HAVE WRONG MAPPING OF WHAT STATUS THE PACKAGE SHOULD BE, THEY MAP PACKAGE THAT IS READY TO PICK UP AS "IN TRANSIT" I WORKED WITH THEIR DEVELOPERS 4 TIMES ALREADY TO CORRECT THE MAPPING, THE PROCESS WAS TERRIBLE AND SO DIFFICULT, I ALWAYS HAD TO CHECK ON THEM AND PUSH THEM TO WORK AND FIX THEIR BUGS... 2. A GUY NAMED "MANISH" WHO IS A CUSTOMER SERVICE GUY, WAS HONESTLY A NIGHTMARE TO WORK WITH... FOR ALMOST EVERY QUESTION, NEED AND BUG I HAD HE JUST IGNORED AND SAID: "Is there anything else I can assist you ?" IM EXTREMELY NOT RECOMMENDING ON THEIR APP.
I can see that you are not happy with the bugs and shipment issues of AfterShip and the service provided by one of the support staff. I know how frustrating it can be – let’s see how we can help. Please note that we always try to provide the best support and I sincerely apologize for the experience that you had while using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. One of the senior members will be in touch with you in order to answer your queries. We will work to resolve the problem. We have 24 hours online customer service. You can also send an email to our support team at [email protected]. Regards, Rupam Team AfterShip
June 3, 2021
I haven't tested the service itself yet but the support team was really fast and supportive. So far really good. Seems like a good deal.
June 2, 2021
Helps my store out and my customers. No more wondering when items ship or when they will be delivered.
Thank you for your valuable feedback. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24x7, you can always contact us via live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
June 2, 2021
Great reliable service. Received exceptional customer service from Varun. Thank you! Appreciate the help!
June 2, 2021
I really like the app but I appreciate the customer service so very much! The Rep was very helpful and friendly. Thanks!
June 2, 2021
Support team is nice and helpfull. Thanks to Anurag. Great app to track orders and concentrate on what's essential.
June 2, 2021
Very good support. Thanks. Anurag is great. The app is very good for tracking. You can set up a lot of things.
June 2, 2021
Im using this app to help my customers track their shipping. The customer support is unbelievably great. they respond instantly and walk you through everything you could possibly ask for. They even offered video chat for more coherant communication!!!
June 2, 2021
au debut je conaissait rien dans le tracking. et il ma beaucoup aider dans ce domaine. surtout en fesant un live chat video, cela ma beaucoup aider, car je suis une personne visuel et il ma expliquer de A a Z. le partage ecran ma permis de bien savoir. merci beaucoup davoir pris de ton temp envers mes problems:)
June 1, 2021
Great support, amazing features. It works well and helps out in reducing customer complaints and customer support inquiries.
June 1, 2021
Awesome App! Highly recommend it specifically for beginners, so easy to use. They offer a lot of free tools check it out.
June 1, 2021
i didn't get to really use it for now but i'm very happy with what it has to offer a young entrepreneur like me
Thank you for your valuable feedback. We are pleased to know that you liked our app. Please let us know if you have any suggestions for us. We are really eager to know how we can make your experience a 5 star one. We are available 24 X 7. You can always reach out to us via the live chat option available on your account or email us at [email protected] Regards, Neelima Aggarwal Team AfterShip
June 1, 2021
Thank you for great service. Fast response with fast solving issue. Looking forward to use the app..
June 1, 2021
The app looks good in itself, but the German translation is terrible. I even sent them the correct translations, but all I got in reply was that these translations were wrong because Google Translate says otherwise. I am fluent in both German and English. Very annoying as we can't use the app this way.
Thank you for your valuable feedback. It is unfortunate to know that you didn't have the best experience using our app. Your feedback has been registered, as we are constantly striving to make your experience better with our application. So in future, you will be glad to see more enhanced features to make your experience better. Trust, we work really hard to make our app user friendly and provide a great support experience. Apologies for the inconvenience caused. Regards, Neelima Aggarwal Team AfterShip
June 1, 2021
Really good app but no french traduction. Great customer experience and good interface. Would recommend for sure !
Thanks for your valuable feedback. We are glad to know about your suggestion and this would definitely be looked into. It is our constant endeavor to delight our users. We will try our best to ensure that your experience with us becomes a 5 star one. Regards, Rupam Team AfterShip
May 31, 2021
Manish was great thank you. Helped me with editing pages, as I could not see how to get to them. He was very patient with me . I was lost. I really appreciated his help. Thank you so much