AfterShip Order Tracking
AfterShip Shipment Tracking and Notifications
Rating
4.8
feedback
4,724
chart
#295
All reviews
Rating Breakdown
Review RSS Feed
Dec. 14, 2021
If i could give 0 stars I would do it. I have contacted support for 5 days trying to solve an issue we are having, aligning the correct carrier to each order. They keep saying it is fixed and it's not. I was finally able to get a meeting with their developers so we could fix it and no one showed up. Extremely unprofessional Edit - They fixed the issue after this.
I can see that you are not happy with the customer service support as your issue regarding aligning the correct carrier to each order was not resolved. I apologize for the inconvenience this has caused you. Please note that one of our experts will get back to you via email. I would appreciate your patience and understanding on this matter as this issue would be dealt with utmost priority. Our ‘Support Team’ is available 24/7 to provide you with assistance and resolve any concerns that you may have. We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Team AfterShip
Dec. 10, 2021
Buenísima aplicación, tienen un servicio de atención al cliente espectacular, me han ayudado en tiempo record, recomendable 100%
Dec. 9, 2021
Great apps, expect to explore more fuction. However, I hope it can let customer customize the dashboard and the report. Like customer can choose export of each day to know how many orders in which situation.
Dec. 9, 2021
Used aftership for order tracking. Really like it and useful for great customer service. highly recommend
Dec. 9, 2021
A fantastic app so far...super accurate. The support team is absolutely awesome as well! I am still learning it, but so far very pleased!
Dec. 9, 2021
Good app overall and a responsive support but same shipment is getting added multiple times as a few cases and thus, leading to loss of billing. Have been chasing the support for a month now but they seems to be passing the blame of other without checking from their end.
I am sorry to know that you are concerned about the same shipment being added multiple times and this has caused you a loss in billing. Your feedback has been registered, as we are constantly striving to make your experience better with our application. We will try our best to ensure that your experience with us becomes a better one. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Rupam Team AfterShip
Dec. 9, 2021
This is a great app. it works flawlessly and it is easy to use. Staff is really good and always ready to assist.
Dec. 8, 2021
Great app - helps us to handle large quantity of orders. Great customer support - i can recommend this app! :)))
Thank you for your valuable feedback. We are happy to know that you are happy with the customer service support and the app, as you are able to handle a large number of orders. It is always nice to understand the requirement of our users so that we can meet their expectations and deliver an engaging experience. If you need any help with the app, please do not hesitate to contact us. Our “support team” is available 24/7 to help you. You can always contact us through the live chat option available on your account or email us at: [email protected] We will do our best to make sure your experience with us is worth a 5-star rating Regards, Rupam Team AfterShip
Dec. 8, 2021
L'application de suivi numéro 1 pour moi en ce moment ! Merci d'avoir pris le temps de m'éclouter pour enlever le "powered by aftership" !
Dec. 7, 2021
The auto matching rates with the available carriers are just at 50%. If you have high number of shipments, across multiple carriers, you will need to manually match them. A headache for me. Sometimes, it even triggers failure of delivery emails to customers when the foreign language is not properly translated by the system. It will only works well if your carriers are listed under Shopify.
We are really sorry to hear about your recent experience with us. It is unfortunate to know that you expectations were not met. We have duly noted your concern regarding the ongoing issue. We are investigating it and you will soon hear from our team and will try to resolve it for you as soon as possible. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. We regret the inconvenience caused to you. Regards, Shahvaz Team AfterShip
Dec. 7, 2021
Top app! Clear instruction, good customer service and a lot of useful features to support any track-and-trace need f your orders. Would recommend!
Dec. 7, 2021
I chatted with Harshvardhan in AS support today needing assistance with the review option in the tracking page. He was extremely helpful, quick to determine my needs and provide the guidance necessary to resolve my issue.
Dec. 7, 2021
It is rare that I need to go to support, so when I do I really need help. Aftership came to the rescue quickly and resolved the question I had within minutes. Aftership has been consistently had the support one dreams about. I'm sold. Strongly suggest their product family. Gary Y.
Dec. 7, 2021
Bonne application. je recommande suivis de colis simple plus personnalisation disponible choix de la langue etc..
Merci pour vos précieux commentaires sur l’application. Il est toujours agréable de comprendre les exigences de nos utilisateurs afin que nous puissions répondre à leurs attentes et offrir une expérience engageante. Si vous avez besoin d’aide avec l’application, n’hésitez pas à nous contacter. Notre « équipe d’assistance » est disponible 24h/24 et 7h/7 pour vous aider. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à: [email protected] Nous ferons de notre mieux pour nous assurer que votre expérience avec nous vaut une note de 5 étoiles Cordialement, Rupam Équipe AfterShip
Dec. 7, 2021
This app is great to use and the support is fantastic. There is a free plan for when you are starting off for any beginner and paid plans that allow a scaled business to have effective tracking for all orders.
Dec. 7, 2021
Super easy and fast to use, super-fast help and very friendly Customer support, 10/10 for the services.
Dec. 7, 2021
Helped me remove the "Powered by AfterShip" almost instantly. Great assistance, great app! Thanks for the help!
Dec. 6, 2021
a must have for any business makes shipping customer care so much easier and as good as this app is it would be nothing without the on point kind and knowledgeable customer service that comes with it..its cazy i dont even know if they are 24 hr but they are always there when i need that so they are 24hrs for me...keep up the good work guys
Dec. 6, 2021
He helped me remove the "Powered by AfterShip" within seconds. I recommend the app very highly, thank you !