AfterShip Order Tracking

Nov. 28, 2021

Normally I only give positive reviews or no review. But in this case I am so frustrated with wasting my time that I have to be honest and communicate my experience with this application. In Summary: App support is consistently available and equally consistently unhelpful. Each time I would ask a question, they provided an answer to another question altogether as if they were not listening or did not speak my language. I shared the dialogues between me and app support with shopify support staff and they agreed the communication was not good and understandably I was really frustrated . They also stepped into help but still the app support just didn’t get it, really frustrating. When I first started using the app (for about the first month), before I checked the details of order pages and before I started getting more orders and encountering problems, I actually liked this application just fine . In fact I said previously that this app is great - the support staff is available 24 hours and the shipping updates info provided to customers seemed rather nicely presented and detailed on the page. However, I changed my mind, after I encountered several issues and the support failed to resolve my issues, even worse it appears they didn’t even understand what I was asking. Even though “support is online” they could not assist well. I have to explain my problem to shopify and they tried to communicate to support but still after many attempts my issues were unresolved. My issue included (1) outdated tracking info and extra shipments appearing on tracking pages after I updated tracking numbers in shopify, confusing my customers and even causing a few to complain and one even demanded a free gift as a token since he was unable to easily track his shipments, (2) at least 10% of shipments delivered by certain carriers were not trackable on the tracking page despite the fact that I precisely followed the instructions laid out by the support staff to make sure all carrier shipments would be tracked. So basically the tracking page was confusing and messy and unprofessional for many orders. Better no tracking page than a confusing one. But hopefully I will find a more professional easy to use application.

Nov. 28, 2021

I had problem with my tracking page and the support team run through the problem, help, and share end-to-end solution to solve the issue.

Nov. 27, 2021

Thanks Neha for the awesome smooth assistance. satisfied to the max! best tracking app. 111111111111

Nov. 27, 2021

We use Aftership daily, great for tracking multiple orders from a single page. Customer service is quick to respond, even on the weekends.

Nov. 26, 2021

This app works amazing and is integrated with so many carriers! I also just had a concern and contacted customer support about it. They were super friendly, patient and helpful! Walked me through and helped me fix things up quickly!

Nov. 26, 2021

Great app, does exactly what I need . easy to configure and to set up. its helps me to improve my customer support. and on top of all they have excellent customer support.

Nov. 26, 2021

très bonne application, très utile et support en ligne compétant et réactif. je recommande fortement

Nov. 25, 2021

I really enjoyed the service the provided me when setting up the application with my store. I was able to talk to a real person over the phone.

Nov. 25, 2021

Ankush your a BOSS!!!!! just added aftership to my website and its the next best thing, ankush was able to help me configure it and im happy

Nov. 25, 2021

The app is great. Customer service is excellent! The service was quick and on time. I used this app to help me track my shipping.

Nov. 25, 2021

This app is just what I need to keep track of my shipments! Thank you so much for incredible customer support!

Nov. 24, 2021

My problem was solved quickly; the customer service is great: professional and attentive! Go for it!

Nov. 24, 2021

Having a personalized Shipment tracking page really provides authenticity and peace of mind for your clients as well as raise the bar on your stores credibility. Aftership is amazing at this and their support is Fast to respond and help you with anything problem you need related to their app. HIGHLY RECOMMENDED!

Nov. 24, 2021

Great Customer Service. It didn't take long to resolve my issue and I was asked if I needed any more help. That goes a long way. Thanks

Nov. 23, 2021

This app is so effective, with tracking orders and allowing your customers to have a software that keeps them updated.

Nov. 23, 2021

Amazing support team, they were very quick to respond to me and were super helpful! Thank you for the help!

Nov. 23, 2021

The customer was very enthusiastic to help me solve the problem.And this is a very nice app, you can choose a free plan.

Nov. 23, 2021

I love the Aftership App. I received an immediate response and assistance from Shubham and he did a great job. At this time,i have no immediate issues or concerns because i think Aftership is a great App.

Nov. 23, 2021

Not Recommended for Australian Stores.Would be a great program if Shipping providers imported with the correct shipping Names. As this does not occur when changing the provider to the correct one within the Aftership system it creates duplicates. You MUST pay for ALL duplicates. There has been NO solution from Aftership.

Nov. 22, 2021

Alors le support client est au top, je conseil vraiment. j'ai commencer avec cette l'app est je là trouve très bien.