All reviews

Rating Breakdown

  • 5
    83% (3,939 ratings)
  • 4
    9% (439 ratings)
  • 3
    2% (98 ratings)
  • 2
    1% (38 ratings)
  • 1
    4% (209 ratings)
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5 / 5 Share

Nov. 22, 2021

quick response and super kind! the functions also work excellent! conversation rate is getting higher for my shop!

Store

MUMMY

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2021

I was stuck on how to enable Canada Post to my account and was quickly and effectively assisted by the support team on chat. Very happy with the service!!!

Using app

5 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 10, 2022

We used the app for customers to track their order. So far it is working well. Customer service is fast and willing to help with any issues. Great app. for your business. I worked with Harsh who was very patient and helpful in resolving my issue.

Using app

Over 2 years

Total reviews

8

Average rating

5.0

5 / 5 Share

Nov. 22, 2021

Hi, I particularly have some problem with my aftership. But Mr Rohit help me to solve it. He is indeed providing a good service. Thanks!

Using app

Over 10 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 21, 2021

I was setting up the app and was trying to send a test notification to myself but it didn't work. Rohit and Riyaz attended to my support request. I love the fact that the app has a live chat support. You can't imagine how helpful it is to get support timely when there's a problem ... instead of sending email and waiting for hours for a response. Kudos to Aftership team for the amazing support. Riyaz was able to quickly identify the root cause and helped me to fix it. Very happy with the support team.

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 20, 2021

So far, I am really enjoying this app. Very smooth all in one package. Customer service is quick, and on point with their systems. This is only day 2 for me, I am having fun installing everything and integrating my business.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2021

I liked everything about this app and the new features added with amazing customer service! must follow all the steps and test your emails so you know your customers are going to get they email to they main inbox. recommend this app to everyone. what I like the most is they help you till you succeed.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 20, 2021

i download it today. got good recommendation from my friend not try yet sems good . love free version

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 19, 2021

Very impressed with the customer service, did not expect any response at late Friday night, but got a quick one, solved the issue. Will try the free version, and will upgrade if it works well. Having confidence with this kind of customer services.

Using app

10 months

Total reviews

1

Average rating

5.0

3 / 5 Share

Nov. 19, 2021

bon tracking. service client très réactif m^me si dès fois ils ne résolvent pas tout à fait ton problème

Using app

4 months

Total reviews

1

Average rating

3.0

Developer Reply

Je suis désolé de savoir que vos problèmes n’ont pas été résolus, même si le service client est très réactif. Je suis désolé pour le désagrément que cela a pu vous causer. Vos commentaires ont été enregistrés, car nous nous efforçons constamment d’améliorer votre expérience avec notre application. Nous ferons de notre mieux pour que votre expérience avec nous devienne meilleure. Nous sommes disponibles 24/7. Vous pouvez toujours nous contacter via l’option de chat en direct disponible sur votre compte ou nous envoyer un e-mail à [email protected]. Cordialement, Rupam Équipe AfterShip

5 / 5 Share

Nov. 19, 2021

This app is great! Easy setup and allows the customers the ability to track their package and receive shipping updates! Customer service is quick and easy!

Using app

11 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 19, 2021

service client parfait a l'écoute j'espère travailler encore avec eux je recommande leur sympathie .

Using app

20 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 19, 2021

Great app so far! I love the branded tracking page and email updates. I was also given the option of removing the AfterShip branding from tracking page which was a great bonus to the offer.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

Very fast and efficient assistance was provided. Would definitely recommend to others looking for an app like this.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

Extremely helpful support team. I was so lost but the guy helped the whole way and was super patient with me.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

so far so good, just installed the app today and customer service was great. i use to track orders from correios on my store. little expensive the pro plan which has translation to portuguese from Brazil($99)

Using app

About 5 hours

Total reviews

14

Average rating

4.4

5 / 5 Share

Nov. 18, 2021

Great functions to it, very helpful at organizing the busy moving pieces of your business. Free plan does a lot for you and that's the entry-level, so one could only imagine paid. Ankush and all the support team members are very helpful and are ready at a 5min notice.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 18, 2021

Ankush was an amazing help. Looking forward to this app providing the proactive customer service we need in tracking orders and issues.

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 17, 2021

Really great App, and great service! Would definitely recommend it. Happy with it. Customer Support replys and helps imidiatly

Using app

28 minutes

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 17, 2021

This is great app with lots of flexibility. Can handle multiple stores, CSV imports, marketplaces and more.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0