Liva review for Bily ‑ CAPI Ai Tracking

Oct. 9, 2024

I Installed Bily based on a recommendation from Andrew Faris's podcast. The tool looks OK, even though it looks like some events have a lower match rate (and quantity) than META's native integration (counting CAPI events only). However, the worst part is their attitude. This is BY FAR the worst communication and "support" I've ever received from a software company. I had an issue with domain verification as we use Markets and multiple domains (they only have the option to verify one domain). I've sent them three messages on their "Live" chat; they saw them and never replied. Then, I sent them an email, and they asked me to share the Pixel with them, so I did. Then they promised to look at it "today" twice or thrice. They never did and just ghosted me. We have multiple stores doing seven figures; I was looking forward to this based on Andrew's podcast, but man - this was the most disappointing communication experience ever.