Appointment Booking App | BTA
Try #1 Appointment Scheduling Shopify App | BookThatApp
Rating
4.7
feedback
520
chart
#4,527
All reviews
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Sept. 27, 2024
I usually try to avoid bad reviews. In this case, however, I want to warn you. For over a month now, there has been an error where the booking widget on the website very often does not load and bookings are therefore not possible. The result is lost customers and thus lost money. Ok, things like that can happen, but the bad thing in this case is the support. When I reported the error, I was told that the error had already been fixed. I had to prove the opposite. Then I was told that it was because my browser was out of date. Nonsense, I test several browsers in different (current) versions. Then I was told that it was only on Apple systems, which After a month, they reported the problem as solved, but I was able to reproduce the error in seconds. Either the support is completely incompetent or they are deliberately telling untruths. I don't know, but either way is bad and makes working together impossible.
Hi Oliver! I do apologize for your recent experience! There was clearly some misunderstanding with the handling of this issue. We have been tracking this issue for some time, and haven't been able to truly derive a solution for it, because we haven't been able to reproduce it. The records that we have on this issue have highlighted it to be "Device-specific". We were able to make the assumption that this is iOS related. However, we were not able to reproduce this issue on recent iOS versions and devices. It wasn't until last month (September) that our developers discovered that the widget wasn't loading for iPhone 11 Pro Max and on the version 13 iOS. So, we were only able to reproduce this widget rendering issue on iOS devices with the version 13 OS. We discovered this was due to the device and the browser being outdated. So, we had to update Babel on our end to convert the Javascript to a readable format for outdated iOS devices. Part of the confusion in conveying this information to you was that the solution was released, but was then reverted due to some issues that arose, which was believed to be as a result of the deployed solution. The solution was then redeployed and this was confirmed around September 23rd, 2024. We were able to run tests on our end, and the widget now loads for older iOS devices. But unfortunately, it seems there are still instances of the widget not loading for iOS devices. The recent reports have brought to our attention that their might be an issue with how Safari is handling cache. We have followed up with you to express our apologies, and we do hope that you can work with us to iron out this issue. Synchronously, we are working on updating parts of the app, that we believe will help to solve this issue for the iOS devices that are affected. Thanks! Success Team at BTA
July 5, 2024
I can't explain or comprehend why this app is so user unfriendly. Doing anything simple, like changing the email address that emails are sent from, require so much more information and time than any of the other platforms I use. Even adjusting email templates for Reminders, require HTML knowledge and competency with Liquid Variables! With the cost of this app, the time spent trying to brand it has been incredibly frustrating. The good points are its flexibility for having courses (that run multiple weeks) or classes and lots of input details. However these have been outweighed by my frustration in trying to do simple branding exercises on the platform. If anyone has any suggestions on either how to make it easier or another app, I would appreciate it!
Hi there 👋 I can agree that the email templates aren't that user friendly. Which is why we are working on changing it. We will be making the template way easier to edit and customize. This is in the pipeline along with other awesome changes that are to come this year. I have been suggesting to customers to use a "word to html" editor, such as this one (https://wordtohtml.net/email/designer) for the time being. When we implement our change, you will be creating custom email templates in a breeze! Kind Regards, BookThatApp Success Team
June 30, 2024
If I could give it a lower rating I would. I have been dealing with this app and its lack of decent tech support for over two years. CONSTANT tech issues, which they have to walk me through a work around fix as they are so involved. And getting support itself is beyond time consuming. Days and weeks. Via email. My latest issue has been happening at minimum the past several weeks. I figure out today that people are trying to book, mostly unable to, but occasionally making it through, Shopify is taking payment , and BTA is not recording date and time or even inputting into my calendar.. I go check and none of my services are properly booking. I email tech support for almost 2 days now. ZERO response. My booking is how I make my living almost 100%. I now have to somehow figure out how to set up an entire new booking system on the fly so I can make money to pay my bills. I’ve been wondering why there’s suddenly nobody booking. This is why, BTA non functioning app. Don’t download this awful app, you will absolutely regret it. Shopify needs at least one decent booking app option, because this is absurd. This is in addition to: double bookings, bookings made online on days I have blocked off, bookings that don’t even show up in calendar until after the appointment. Clunky, non user friendly, but most of all nonworking and not reliable or even existent tech support.
Hi Crystal, Thank you for taking the time to leave us your feedback. We really appreciate this! We are aware that you wrote in over the weekend. Unfortunately, we don't have any support on the weekends, but we have been contemplating it, seeing that you had wrote in with an urgent matter that wouldn't have been noticed until early Monday morning. The moment the team logged on around 1am EST, they swiftly tackled your issue, and João was able to find a solution for you. We will work on checking in occasionally over the weekends, to be able to pick up on cases like yours. We do apologize for the inconvenience that you had experienced 😔. In regards to your issue, you were shifted from our theme code injection to the theme app extension which you can easily enable and disable in the theme's "Customize" view. If you ever need us, we are here for you! Also, we will be checking in on the weekends to ensure that we do not miss similar cases. Thanks for sticking with us, and we do look forward to remedying the relationship that we have with you. Have a terrific week! Kind regards, BookThatApp Success Team
March 8, 2024
If you go over your bookings for the month you lose access to EVERYTHING. We have one event this month that pushed us to our limit. I've had this app for over a year and have old pricing. To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again. Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no. There's also no option to buy extra appointments for the month. They told me the only option is to upgrade. Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable.
Hi 👋 Thanks a lot for your feedback! We are sorry to see that you were dissatisfied with your recent interaction with us. We do understand your disappointment, and would like to provide clarity on a few things: "To upgrade I'd have to spend an extra $20/month and wouldn't have the option to downgrade again." The plan you were on was a legacy version. The updated plan was increased more than once over the years. Also, you were advised that if you were to upgrade to any of the updated plans, you wouldn't have access back to the "Legacy" plan. If the plan no longer exists, then you wouldn't have an option to get back on that plan. Another thing to add is that you didn't need to change your plan. You could remain on your "Legacy" plan until the new billing cycle starts and your quota is renewed. If you wanted to resume your bookings, you would need to upgrade your plan. But that would mean you wouldn't have access to the "Legacy" plan anymore. We made sure to point that out. "Now that I've hit the limit, the only thing I can see is the upgrade page -- none of our currently appointments that we paid for. I chatted with support and they said I won't have access to anything until the new billing cycle. I asked if I'd be able to just start a new cycle early and they said no." This logic existed but it's the first time you have experienced it since hitting your limit due to the revision of the quota on the "Legacy" plans. The support team had submitted a request to change this logic if possible. This has caught the team's attention, and they will revise the request accordingly. The billing cycle is renewed every xth day that you subscribed. So, if you subscribed on the 6th of March, then your new billing cycle is on the 6th of April. Asking us to shorten your billing cycle for a month or forcing the start of the next cycle is not possible for us to do. Especially, given that Shopify handles the billing, not us. "There's also no option to buy extra appointments for the month. They told me the only option is to upgrade." If the option existed, we would have provided it to you in a heartbeat 🙂. We have this added to our feature request list and we are hoping that it's something that we can implement this year. Until then, the only option there is to renew your quota ASAP is to upgrade. "Hitting my monthly limit and not getting more bookings is fine, but not being able to see the bookings I already paid for in my plan is not acceptable." As mentioned earlier, we do hope to change the way that this logic is applied. Until then, you can reach out to the support team for assistance with retrieving your reports or any additional information you may want/need. We wish to continue giving you nothing but great support! Have a great day! Best Regards, Support Team at BookThatApp
Feb. 11, 2024
Customer service is appalling. We cancelled our plan the day we were charged for a yearly subscription as we no longer use Shopify as our website platform. They are refusing to issue any refund at all.
Thanks for taking the time to leave us a review. I am sorry to hear that you were not happy with our support. Please note that we updated your support ticket yesterday and advised that a full refund had been issued 🙂️ Please reach out to us if you require any further assistance. Cheers, The Team at BookThatApp
Oct. 18, 2023
Very poor support. I upload lots of products and bulk import doesn't work and it takes ages.
Using app
11 months
Total reviews
2
Average rating
3.0
Hi there, We're sorry to hear that you didn't have a positive experience with our app. We've made some changes since your review and have set alerts to make sure that the app is performing at its best. Unfortunately, when you wrote to us, our office was closed as the team was engaged in a work retreat that week, where we were brainstorming on how to address the issues that our customers were experiencing. I can say that since then, we have implemented changes that have been returning positive results. If you're willing to give us another try, I'll assure you that we are here to provide you with the best support and we can look into that bulk import together. I'd greatly appreciate hearing back from you. Once more I do apologize for the experience you had, and I'm looking forward to make it up to you! Cheers, BookThatApp Support
Aug. 16, 2023
Waste of time downloading this app. they want you to pay for every little feature that makes the app worth it and its hard to setup i spent hours with a rep trying to set it up so it works correctly and ended up wasting my time after it all. Dont waste your time downloading this app theres way easier ones
Hi there, We're sorry to hear that you feel this way about our app. I'd greatly appreciate it if you could list your pain points with the app and how we could make it better. We would truly appreciate your feedback! Looking forward to hearing from you 🙂. Cheers, BookThatApp Support Team
Sept. 13, 2022
I used this app for classes and courses booking. However the performance of the app is so slow. Page loading is very slow and takes minutes before a complete a page is loaded. Have reported this but we were repeatedly told it due to some kind of network issue on our side. But, we have no issue loading any other apps or pages.
Hi Zontiga Thanks for taking the time to leave a review. Shopify sets performance standards for apps and all apps need to meet these standards to be listed on the app store. BookThatApp exceeds these standards so we're sorry to hear of your store's performance issues. Please reach out to us and raise a support ticket if you would like us to investigate your specific store. We're seeing reasonable response times when we test your specific store (https://www.webpagetest.org/result/220913_BiDcQC_55Z/1/details/) and note that there are third party javascripts that are slowing your site down. This was also identified to you in previous support tickets. We find that reaching out to an app partner for support as opposed to writing a negative review leads to better outcomes for all parties. The Support Team at Zetya
Jan. 9, 2022
Bookthatapp. Is very hard to set, the system for settings is not easy, and you need a expert to do it, bookthatapp support is good, but a lot of the support don´t know anything about the app. Error 400 is a big issue for this app, i have try to get help from that problem in 45 dags, but i giv up. Peter
Dear Peter Nilsson of Lady Roots Ilha Grand, Thanks for taking the time to leave us a review. Unfortunately this review is not accurate. BookThatApp installs with 1 click and can certainly be installed and configured by a merchant without any expert help. The 400 error in question was related to the Shopify checkout and not our app. We advised you of this several weeks ago and suggested rolling back your theme's cart changes, which had been significantly modified by a third party developer. We know the app works well with an unmodified version of the Debut theme and doesn't return any errors. If you want to upload an unmodified version of the Debut theme, we'll be happy to demonstrate this for you. We stand by the quality of our app and our support. The Support Team @ Zetya
July 3, 2020
I used this app for my online cooking classes that I’m doing now because of COVID. I’m based in Italy with majority of clients in the US -their app doesn’t have Zoom integration -their calendar can’t adapt to the time zone of the person booking the class -requires a paid installation for the regular person that isn’t comfortable with coding I’m not using Sesami which is able to offer all of the above that their app doesn’t do, and at a similar price. It’s also aesthetically easier from the perspective of the client booking the class, as well as easier The reason for the one star is that yes they answer messages when you reach out for help but when they do so are condescending. Their installation produced errors in the Narrative theme I just switched to and they said the errors were due to my changes. To give them the benefit of the doubt, I took the time to install a fresh version of the Narrative theme that was untouched, they installed their app and there were errors in my product pages immediately after their app installation. They claimed it was due to the theme, not their fault and were of course condescending/not very nice or client centric. During these times a lot of us our using Shopify to be able to grow or simply stay afloat to survive with the very little business we are getting. We aren’t programmers and rely on the tech people at these apps to help get our business done. This app should be more understanding of that, and I’d say don’t have the best customer service. I’d advise trying other booking apps before committing to them, and so far I’d say my experience with Sesami has been dramatically different in a positive way.
Dear thedolcevitaexperience.myshopify.com Thanks for taking the time to leave a review. Unfortunately your review is not accurate - The app supports Zoom integration - The app provides an ICS file that translates the time of the booking into the local timezone of the customer - The app comes with a suite of widgets to support Classes, Courses, Appointments and Product rentals that can be added with one click (no coding required). Alternatively we also offer an embedded version of the app which can be useful if you want to do more advanced customisation. We install on the Narrative theme several times per week and there are no known issues with this theme. We understand that you aren’t technical and we tried to provide you a lay person’s explanation of why testing in the Shopify preview page isn’t appropriate. After providing several hours of support to you including installing and reinstalling the app several times, we decided to move on. Your response was to call us “idiots” and write a 1 star review with false information. This seems to justify our decision. The Support Team @ Zetya
March 13, 2020
Every time updates are pushed to the app availability for clients becomes unavailable, which means sales lost.
Thanks for leaving a review. Unfortunately it is not accurate. After reviewing your store I determined the issue is that you did not configure your products properly. As a result they are not showing availability in your store. I replied to your support ticket with detailed instructions on how to correct your product configuration. -The Team @ Zetya Support
Dec. 20, 2019
Very bad and poor support, they are not helpful at all, just ask you to pay for everything !!! Even if you pay the $25 they ask for installation they do the strict minimum, you have to do almost everything by yourself. If you're not a English native language, welcome !
Hi My Little Travel Thanks for taking the time to leave a review. We reviewed your ticket history and it looks as though we quoted you on customising your store to use two different types of booking forms. Similar to most app developers we charge for custom work. While we would love to be able to do custom work for free, this is not a commercial reality. We stand by the service provided to you and feel this review does not accurately describe the support we provided. The Support Team @ Zetya
Nov. 17, 2019
Very complicated and unfriendly interface. Too hard to set up . Disappointed. Not recommend at all. If you look for simplicity, try to do it in another place.
Hi Kors Tire Thanks for taking the time to leave a review. We are sorry that you found the app difficult to set up. Booking software can be complicated due to the complex nature of booking scenarios and there is often a learning curve. Our friendly support team is available 24x7 to help get you up and running quickly so please feel free to reach out to them at [email protected] if you need assistance. Thanks! The Support Team @ Zetya
April 13, 2019
App full of bugs!!!! We spent DAY trying to configure this. Terrible support. One of the worst I have every seen. They do not understand what customer service means!
Dear Shop Owner Thanks for taking the time to leave a review. We do however dispute this review as being inaccurate. Our app is neither full of bugs nor do we have terrible support. You hired a third party developer to add our app to a custom theme. The developer initially did not install nor configure the app correctly which we helped fix. You were then dissatisfied with the way the form rendered on your particular theme and you contacted us for a quote with customisation. We advised you of the fee for the customisation and asked you for specifics of what you want changed. For whatever reason that made you angry, and you replied with "I'll just do it myself" and left us a one star review. We don't get it but we stand behind our service and our product. Thanks The Support Team @ Zetya
Jan. 22, 2019
I don't even know where to start... We have been using this app for 3 years, and it has been nothing but trouble. The first, and most pervasive problem we have been having with this app is overbooking. It has never honored the capacity that we set. We went over this with customer support for a couple years and the problem was never fixed. When the new "widget" came out, we were told it would solve our problems... Customer support installed the widget, but they did not check their work. The number of tours changed from 2 a day to 3 a day, and at the wrong times. We came in the next day and there were 180 people overbooked for the morning tour. 180 people. This might sound great for business, but we had to explain to an angry group, of just south of 200 people, that we could not accommodate all of them due to fire code occupancy regulations. It was a day from hell. Customer service stepped in and made a much bigger effort (finally) to fix this problem. They did, but we now have a problem where reservations are dublicated, bringing down the total count, and losing us money. I'm starting to think that this software is poorly written, where one problem begets another. Customer service has been very defensive when we point our issues (red flag), and it is obvious through email, that English is not their first language. Stay away from this app. We have been spending a lot of time trying to switch to a new booking system but we feel very stuck. Run away. Edit: I received this email from the developer a few hours after this review: "Per our terms of service, we do not permit hostile stores to use our App. At this time I would like to notify you that access to BookThatApp will be removed in 24 hours (2019-01-23 15:15:59 +0000 UTC). At that time we will email you a csv file containing your upcoming bookings. Sorry we were not able to work it out, and good luck with your store. Thanks, Gavin." It seems that they retaliate after bad reviews!
Dear Shop Owner Thanks for taking the time to leave a review! We reviewed your ticket history and the first issue was due to you setting an incorrect time zone in your Shopify store when you set up your shop. The second issue was a bug which we promptly resolved. We are based in Australia so we can assure you we speak English like a native :) Your shop was suspended due to violations of our Terms of Service. This is not a step we take lightly or often. We wish you the best of luck with your shop in the future. The Support Team at Zetya
July 27, 2018
A lot of coding involved, poor customer service and support. I was treated like an idiot and quite frankly didn't feel as though they wanted to help me even though I was a paying customer. My website is still down due to their poor support. Please cancel my subscription immediately.
Dear Shop Owner Thanks for taking time to leave a review! We are sorry that you felt our support was not up to your standards. We reviewed your ticket history and see that apparently hired or had someone else install the app which was done incorrectly which broke your site and delayed your launch. We answered your tickets in a timely manner and tried our best to direct you to our support documentation regarding your theme. These instructions provided step by step instructions on how to install the app into your theme. There is nothing that we can see that indicates poor customer service hence we are very surprised at your review. Nonetheless we wish you much success with your shop! The Support Team at Zetya
June 11, 2018
Not impressed. A small business trying to add income source by adding events to our venue. Not overly tech savor and that is why we picked Shopify, which has been awesome to work with. This app isn't easy to install - directions say to click one thing but it isn't on the screen. Needed help to just walk you through it but you have to submit a "ticket" and WAIT for someone to contact you back. No way to contact or live chat with customer service. I am limited on time to install this and get it up and going. Can't wait days to get response or help. Also if I have to hire a tech team to install it as mentioned above from another review....this might be to technical for the average businesses owner.
Dear Shop Onwer Thanks for taking the time to leave a review! We checked out support desk history and we didn't see any tickets from you. If you had reached out to contact us we would have been happy to get you up and running in no time! We offer live chat during selected hours and our average email response time is approximately 30 minutes during business hours so we think we provide pretty good support. You'll also be happy to hear that we've simplified the install process since you wrote this review and it's now a one click install. If we can help you get up and running please don't hesitate to reach out to us at [email protected]. Thanks The Support Team at Zetya
May 24, 2018
THEY MENTION THAT THEIR APP IS COMPATIBLE FOR BROOKLYN THEME, HOWEVER, EVER SINCE I HAVE DOWNLOADED THE APP, THE AJAX CART SLIDER STOPPED WORKING. NOW THEY ARE ASKING ME TO PAY $125 FOR STARTING THE CART SLIDER AGAIN. I HAVE EMAIL TRANSCRIPTS TO PROVE MY POINT. I HAVE ALREADY PAID $150 TO THEM IN 3 SEPARATE PAYMENTS VIA PAYPAY, ONLY TO FIND THAT THEY ARE NOT DELIVERING ANY VALUE.
Dear Shop Owner Thanks for taking the time to leave a review! The app is compatible with the Brooklyn theme, however it is not compatible with the Ajax Add to Cart feature in that theme. We note that we don't support Ajax Add to Cart in our Terms of Service. https://support.zetya.com/hc/en-us/articles/211512666-Zetya-Terms-of-Service We completed all work that you paid us to do. We also quoted you on supporting Ajax which you felt should have been done for free. When we declined to do it for free you left us a 1 star review. Unfortunately while we would love to do all work for free, we need to pay our developers so this isn't a commercial reality. Thanks and we wish you the best of luck with your shop! The Support Team at Zetya
April 13, 2018
If you ever plan to need tech support, do not purchase. Tech support is worthless. Otherwise, the product is not bad. If you don't fit in their plan they get passive aggressive. All in all, find someone else to do business with. Working with them was a terrible 2 weeks of my life.
Dear Shop Owner Thanks for taking the time to leave us a review! We reviewed your ticket history and we can see that we refunded your install fee and closed out your ticket due to derogatory comments made to our support agents. We have a zero tolerance policy for abusive behaviour. Please see https://support.zetya.com/hc/en-us/articles/211512666-Zetya-Terms-of-Service for more information about our standards. Thanks and good luck with your shop! The Support Team at Zetya
Sept. 18, 2016
Trialled this app for our store, and it has a completely breaking bug - the calendar on mobile constantly resets itself to the same view no matter what the user chooses. Contacted support and they simply told us they couldn't reproduce the issue and hence couldn't help. We sent them detailed explanations of what was a very easy to reproduce problem, and we reproduced it ourselves with over 30 of our customers across the whole gamut of mobile devices - android, apple, various levels of iOS and android OS; the developers still continued to tell us that they couldn't reproduce it, so we stopped wasting time trying to get them to fix it. If the level of support for the product is "despite the fact that you can reproduce it on every device you've tried it on, we can't, so we're going to assume there is no bug" it's definitely better to avoid it then use it. Very poor support experience. You should be going out of your way to help someone with a bug this major, and in the process fix your product, rather than denying its existence - it's almost childish!
Dear Shop Owner Thanks for taking the time to leave a review! We spent several days trying to identify the issue you raised in your ticket and were unable to reproduce it. Your review implies that we intentionally brushed you off which is not accurate. When customers bring us issues that we can replicate, we fix them. In this case unfortunately we were unable to replicate the issue described. Thanks and good luck with your store! The Support Team at Zetya