Signora Natura review for Zapiet ‑ Pickup + Delivery
May 8, 2020
Horrible customer service!! Problem loading order. Multiple bugs and assistance not responding. We are handling 200 orders per day and this app is creating many problems for us
* POST COVID-LOCKDOWN UPDATE - SEPT 2020 * Hi Signora Natura, Thanks so much for your feedback! I'm truly sorry for the poor experience you had back in May. As i'm sure you can imagine demand for our app skyrocketed exponentially this year. We certainly struggled to keep up both technically and on the support front as we just wasn't prepared. We have since grown our team and have implemented a huge number of process and technical improvements. As you will see from our recent reviews we have successfully scaled and are back on top form. I have documented the improvements we made at length in this blog article: https://www.zapiet.com/post/surviving-the-pickup-ocalypse. I'd be more than happy to personally hop on the phone with you anytime to help get you setup and clear up any questions you may have about the app or our business. I hope to hear from you soon :) All the best! Andy Cargill Founder of Zapiet
