All reviews

Rating Breakdown

  • 5
    90% (198 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (3 ratings)
  • 1
    6% (13 ratings)
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5 / 5 Share

Oct. 17, 2022

Customily is perfect for our customers to design in real time, know what they are getting, and increase our production efficiencies. And the best part is their continuous improvements and new features- excited for what's to come!

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review and support! :) We'll definitely keep working hard to develop new features for our awesome users!!

2 / 5 Share

Oct. 17, 2022

I like how this app functions; overall, it is well-designed. It might be one of the better apps out there for personalization, however, there are so many bugs with this app, and it constantly goes down, which results in a lot of lag and often causes the personalization options to not even show up on my website. On top of that, I have messaged them about a bug (it adds a huge gap on my slider when a user is flipping between different variants) and after 2 weeks they still haven't resolved the issue. Maybe give them a year or two and they'll actually come up with a polished product, but for now, it's too expensive and not worth it.

Using app

About 2 months

Total reviews

3

Average rating

4.0

5 / 5 Share

Oct. 10, 2022

Best services in this niche. Powerful tool. Responsive customer support. If you're looking for user-friendly customisation software - Customily is the best choice.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review!! :) We're happy to have you onboard! If you need help with anything, you know how to reach us ;)

5 / 5 Share

Oct. 6, 2022

Amazing App which I would highly recommend to others! It was the missing piece for our business. The Customer Support is Super Helpful and the App itself is nothing short of Amazing. Thank you, Customily :)

Using app

About 1 month

Total reviews

29

Average rating

5.0

Developer Reply

Thanks for your kind review :) We're super happy to be helpful to you and your business! Let's keep growing together!!

5 / 5 Share

Sept. 2, 2022

I reviewed 5-6 apps, and found this to be the most flexible and scalable. Support team is responsive and helpful.

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review! We're happy that you're enjoying Customily. If you need help with anything just let us know! :)

5 / 5 Share

Aug. 29, 2022

If you need a customizable product, I can't recommend anything better than Customily. Not just because of the set of features they provide, moreover their support, that is so critical with a tool like that. I never had an issue that I didn't get their full attention and best care, so friendly, speedy and professional. From the get go, to even a year in, still super happy. Thank you guys!

Using app

10 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for your kind review! We're super happy to be working with you and that you find our support so helpful :) Let's keep growing together!

5 / 5 Share

Aug. 22, 2022

Customily is the Rolls Rocye of product personalizations. With their integrations, updates and fast support for any issue. It takes personalization to another level. Very glad to have found Customily.

Using app

7 months

Total reviews

8

Average rating

5.0

Developer Reply

Thanks for your awesome review :) we're very glad that you're so happy with our app! If you need help with anything just let us know! ;)

5 / 5 Share

Aug. 17, 2022

A very good app that can do most of the functions you want to achieve. I promise, you won't regret using it!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your review! :) We're happy that you like our app! Remember that if you have any ideas or suggestions on functionalities you'd like to have, you can always send them to our team! We love to hear our user's feedback! :)

5 / 5 Share

Aug. 16, 2022

I used this app to help us with customization and it is exactly what we are looking for and even better. As an added bonus, the Company's support is so amazing! It exceeds our expectations by a lot! Definitely recommend this app to anyone wanting a live preview for their customization products.

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review! :) We're happy to work with you and to know our team has been of help! If you need further assistance you know how to contact us! :D

5 / 5 Share

Aug. 15, 2022

AMAZING support! This app is a little complex at times, but their support team is incredible, and really goes above and beyond to help. Highly recommend this app!

Using app

5 months

Total reviews

4

Average rating

4.5

Developer Reply

Thanks for your kind review! :) We're super happy to be of help and to assist you with anything you need to make the most of our app! You know how to contact us if you need further help ;)

5 / 5 Share

Aug. 10, 2022

The app and support are great. Because the app has so many features there is a long learning curve but once you figure it all out there is so much you can do with the app. Customers love seeing what their personalization will look like.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for your review! We're happy to know that our Support Team has been of help to you and that your customers love seeing the live personalizations! That's what we want! :D

5 / 5 Share

Aug. 5, 2022

We have been using this app long before coming over to Shopify. I was worried about how the transfer would work and if would we have the same performance and results. We have! Our templates transferred over perfectly and the Shopify app works great. Great app for creating product customizations. Highly recommend.

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for your review!! :) We're happy that everything worked great. Thanks for your trust during all this time, let's keep growing together!

5 / 5 Share

July 27, 2022

I used this app to create custom puzzle options for our website, Jose was very knowledgeable and helpful.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review! We're happy to know that Jose has been helping you so much. If you need more assistance don't hesitate to ask!

5 / 5 Share

July 12, 2022

This is the best app for personalising your products - I've not found another app that comes close. It takes a little while to get to grips with it, but once you do, it's very powerful. Customers absolutely love how they get to see what the product looks like before they order. The support is amazing, very quick to respond and they go above and beyond to help you out. Highly recommend.

Using app

Almost 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for your review and for your trust in us! :) it's amazing to know that your customers love the results of your hard work! Let's keep growing together!

5 / 5 Share

July 12, 2022

I've tried a few different customization apps before Customily. Some were ok, some were not great and all had way too much to learn for someone running their own Ecom site. Customily platform has been great but most important and this is the biggest reason to use Customily is the support. They literally walk you step by step setting your listings, creating your templates, etc. Jose has been absolutely amazing, and with out a doubt, everyone should give Customily a go, for any type of customization products.

Store

Oezzo

Using app

28 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review and for your trust in us so far :) we're happy to work with you too! If there's anything else we can help you with, you know how to reach us ;)

5 / 5 Share

July 8, 2022

It's been a game changer for us. We're pushing the system pretty hard and there's always room for improvement, particularly with bulk capabilities, but we love this app and it's an important part of our buying experience now. Also, they've been good to work with and are responsive, for which we are also grateful!

Using app

4 months

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for your kind review! :) We'll definitely keep working hard to make the app better for our users! We're happy to be helpful to your business, if you need help don't hesitate to contact us!

5 / 5 Share

July 7, 2022

This app has allowed me to solve an issue with custom designs for my products. It works well even though you have to adapt to the app as it will not adapt to you. It will take you a bit of trial and error before figuring out how to use it. There are still a few bugs here and there but it looks like they are improving the app constantly. Happy to work with them. I recommend it.

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review, we're happy to work with you as well :) We'll definitely keep working to make our app better. Don't hesitate to contact us if you need help with anything!

5 / 5 Share

July 20, 2022

I had a few issues at first but the CEO Alejandro reached out to me with excellent customer service and they we're able to fix the issues I was having. I am looking forward to seeing what this app has to offer! Thanks again.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2022

This function is very easy to use. The customer service explanation is more patient. It would be even better if you could add a tutorial for beginners.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We are very sorry that the language has been giving you trouble. Although our app is not natively built in Chinese, it can be easily translated. Our support team has tried to contact you several times to send you instructions, but hasn't heard back from you. Here is a look at how you can translate the entire app with one click. https://imgur.com/fs1N4O0 Anyway, we are happy to see that despite the language barriers, you were able to create a lot of personalization for your products. They are looking great :) If you still want to switch the app to Chinese, please message us at [email protected] so we can share the instructions.

5 / 5 Share

June 22, 2022

Excellent service. My issue was resolved in the hour. We've been using Customily for nearly a year now to offer personalization of our sustainable mailers and stickers.

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind review :) we're grateful for your trust during all this time. Don't hesitate to reach us if you need help with anything!