Dexter ‑ Product Price AB Test
Dexter - AB Test Product Prices
Rating
3.9
feedback
91
chart
#11,430
All reviews
Rating Breakdown
Review RSS Feed
Jan. 18, 2024
Terrible experience and a complete waste of time. Zero support. App did not work as suggested. I installed it, created my first test and then the app said it would need to be set up manually by the app creators- no problem. I waited 5 days, no response, I dropped a gentle reminder as they probably busy. No reply, I emailed again, no reply. ISo the app is sat there doing nothing and billing starts after 7 days. I uninstalled today and even that was a problem as now legacy code remains on our store. I clicked the clean up code button and it said surprise surprise, there's a problem and we will be in touch to sort out the uninstall. Absolute garbage. DOES NOT WORK.
Jan. 16, 2024
It appears the company is no longer running. I launched a test 14 days ago and it's been in review and not live for all this time (the notice says it takes a few hours to get it running), and have yet to received a reply to chat support as well for the same amount of days.
Jan. 1, 2023
$3.99 per 100 visitors is crazy... Other plugins out there doing the same simple thing for completely free
Hi there, thanks for your feedback. We agree our pricing needs to be updated to be more merchant friendly and we're working on that. We wanted to reach out to you to see how else we can help but we can't find any support tickets from you and it looks like your store isn't active. We'll keep trying!
Dec. 11, 2022
They Charge $3.99 for every 100 visitors!! There are other apps doing the same for $14 with unlimited tests.
Hi Banda Bags team, I'm so sorry you had a sub-par experience with us. We agree that our pricing needs to be updated to be more merchant friendly and we have been working on that. Thanks for sharing this feedback, we take it to heart!
Sept. 2, 2022
Amazing customer service! They went above and beyond to resolve our issues and ensure our test was working correctly
Hi Rosy Soil! We are so happy to have helped you with your price tests! BTW, you helped us. Through learning about your brand, we found you at a local store (Native Poppy, in San Diego). Thank you for helping us keep our plants alive and well!! Shoot us a note if you need help with any more tests!
June 22, 2022
Really good app, the support was really great. I had difficulty setting up my a/b testing because of my theme but with the help of support it went quickly! Thanks to Ella for her help
HSH friends, thanks for this review. Ella had a blast helping you. It seemed like she went above and beyond to help you not only with our app, but to help you troubleshoot some funky issues outside of our app! We hope this service made you smile! thanks for using Dexter!
June 1, 2022
An amazing app, let down by a ridiculous pricing structure. Reduce the price by at least 50% and charge for only the test price visitors (instead of all visitors) and then more people will use it, including myself.
Hi Forever Serentiy team, Thank you so much for this feedback. We hear you and are drafting ideas for how we can change our pricing to be more merchant friendly. If you're open to it, we'd love to run a few of these ideas by you to understand if they would work better for your business model. We will reach out via email. Thanks again for taking the time to help us get better! -Lauralynn at Dexter
Aug. 31, 2022
Edit: The team reached out to me and really did their best to help out, fixing the issues mentioned below. Really cool! Will give this app another shot now. ----- The pricing model is insane. $3.99 per 100 views - ok. Pricy but they are allowed to charge whatever. But a view is also when the product that's being A/B tested shows up as a RELATED product. So not even eyeballs on the price. This is borderline scam sorry.
Hi Awesome Maps team, thanks for this feedback. Behind the scenes, we are working to making our pricing model more transparent. The way our pricing works is tied into how our app works - every time the product variant is shown (whether on a PLP or a collection page) this counts as a view. We totally hear your feedback, and agree the pricing needs a makeover. We have reached out via a direct message to make things right. Thanks for taking the time to write this review. We will let you know once our pricing has been updated!
April 15, 2022
Super test, versnelt het A/B testen met prijzen enorm en geeft hele duidelijke test resultaten. Ook klantenservice is snel en behulpzaam.
Dank u! Zoals u weet, is testen een cruciaal onderdeel van het optimaliseren van uw verkoop. Fijn dat we je konden helpen! (excuseer ons nederlands, we gebruikten google translate ;) )
April 10, 2022
Amazing customer support. Ella went above and beyond to help me with setting up my first AB Test. I would highly recommend downloading and using this app.
Thanks so much! Our mission is to deliver outstanding customer experiences so this review really put a big smile on all our faces!
March 30, 2022
I recently started price testing with the help of Dexter, find it amazing and insights from the app help us with our decision making. Good customer service as well.
Thanks for this great review! We're so happy to hear Dexter's helped improve your business.
March 24, 2022
Great app to test pricing. With global inflation, now is the time to test what price points work for your customers and Dexter is a brilliant tool for that. Rapid customer support too
100%! We think that if you aren't testing prices, you're not optimizing your margin. We hope our app helps your margin grow and grow (get it?). Thanks for highlighting our fast response time, we pride ourselves on that!
March 21, 2022
I got a lot of help from the CS team. The app is working very nice and the UI is easy to use. It is a very good app.
Thanks, Case Dream team! Our goal is to make our app and the experience easy and breezy. So happy to hear you like the app and felt supported by our team! ✌️
March 17, 2022
So far we're loving the user friendly-ness of the app. It enabled us to run different pricing scenarios without having to jump through all sorts of hoops and change URLs and create new Landing Pages.
Thanks for this feedback on our app being user-friendly. As you know, from making a user-friendly product, ease of use is so critically important. We pride ourselves on having easy-to-use tech, and a great support team to ensure the process is seamless. Thanks for taking the time to share feedback!
March 14, 2022
It was really easy to set up the price test and the customer service was very helpful making sure everything was setup correctly
Hi TrtlTravel team! Thanks for this feedback (and for the travel gear inspiration). Our goal is to make it super easy for you to test prices, so we are happy that you are happy!
Feb. 11, 2022
The app itself works great, but the 1 star review is for the pricing model, which kills the usefulness of the app for me. The only pricing option is green-light unlimited charges up to a ceiling of $999/month. No choice for $200/$500/$750/etc. Either Nothing or write a check for UP TO $999/month. We tested 4 products and did get some good data, but we'd need 10k visitors, and about 100+ conversions per price variant to feel that there's statistical significance for other tests we run.
Thanks so much for this feedback, Forrest & Harold team! We truly take it to heart as we consider how to improve our app, and our pricing, to make it a better experience for you. We reached out over email as well to see if there is any way we can make this right!
Feb. 11, 2022
I used this app to test different pricing and it has helped me a ton! Customer service is also very friendly.
Thanks so much for taking the time to write a review! Love hearing that we've been able to have an impact on your business's bottom line.
Jan. 13, 2022
Very powerful tool and excellent customer support. I will highly recommend the service. We used it to identify the quality of our offer and gave us solid insides and clues on what to do next with our business.
Thanks for this detailed review! If you're open to chatting more, I'd love to learn more from you about how you used Dexter to help your business - you can just reply to this email. But it's totally fine if you don't have time - we're just happy we could help you find so much value in our app! - Hannes Bez (Customer Lead)
Jan. 5, 2022
Phenomenally easy app to install and get set up on. The help desk (particularly Ella) is also incredibly helpful and supports setting this up.
Thank you! We're proud of our support options and we're still working hard to improve them, so it's great to hear that you found it helpful.
Dec. 13, 2021
Great concept of an app, however it is extremely expensive to test anything at all. I was charged almost $1,000 and the experiments still were "insufficient". I contacted the support about this and they completely ignored me. Very disappointed.
Thanks for your note. So sorry our app pricing wasn't a good fit for you, we have refunded you and emailed you to see if we can help make things right! So sorry for not replying to your note earlier, we are working hard to improve our email response time by improving our tools and hiring some amazing agents. We really hope we can work with you to create some helpful and efficient price tests!