All reviews

Rating Breakdown

  • 5
    70% (194 ratings)
  • 4
    2% (5 ratings)
  • 3
    1% (3 ratings)
  • 2
    0% (0 ratings)
  • 1
    3% (9 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 12, 2023

Patrick helped me a lot, He is a really good guy. He explained all the function to me, helpful! Thank you.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

David was very helpful during the set up of the app! Professional. I would have not been able to succeed without such dedicated customer service.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 9, 2023

I really like this plugin, it's the easiest I've ever used, it's very effective and has recovered several abandoned orders for me, I really like David, he's really keen to help me and I'm very grateful to him! I really love using this plugin!

Store

pjulan

Using app

16 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 8, 2023

App has been brilliant so far and has generated sales in the first few hours. Had a minor issue due to shopify changes but was rectified quickly by David, I allowed him access to myshop and he sorted it all for me within an hour of messaging for help. Which makes life easier. Look forward to using the app more and confident in the customer service

Using app

23 days

Total reviews

7

Average rating

4.4

5 / 5 Share

June 15, 2023

GREAT,ALEX HELPED ME A LOT.I RECOMMENT THIS APP...EVERYONE SHOULD HAVE IT.LOVE IT LOVE IT LOVE IT LOVE IT

Using app

10 days

Total reviews

1

Average rating

5.0

1 / 5 Share

June 13, 2023

Do not install this application! ONE day after installing it and without having used it, they charged $188 on my Shopify invoice for no reason! They are scammers!

Store

Ozapia

Using app

4 months

Total reviews

1

Average rating

1.0

1 / 5 Share

May 25, 2023

I have been trying to get a hold of customer support seems like forever. No reply. I've sent emails and no reply. I am constantly getting errors when I'm trying to use this app. I need someone from support to contact me now. It says 24/7 hr support and it's been 4 hours already with no reply.

Using app

11 days

Total reviews

42

Average rating

4.1

5 / 5 Share

May 18, 2023

Super App mit hilfsbereitem Service. Kann ich nur empfehlen. Bin gespannt, wie es sich auf die Conversion ausübt :)

Store

entire

Using app

17 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 2, 2023

The App is easy to set up, looks user friendly and Alex was on hand to support from the beginning.

Using app

4 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 1, 2023

Fantastic service. Can’t wait to see the results. Alex is great helping me get everything set up. I would recommend this app.

Using app

1 day

Total reviews

11

Average rating

4.8

5 / 5 Share

April 13, 2023

The customer service for this app has been super helpful! Lee-ann has gone over and above what I would expect based on the service I've received from other companies' apps I have used on my Shopify store. Very proactive in their approach to customer service.

Using app

1 day

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your amazing review and feedback🙏 Our support team is always ready to help 😎

5 / 5 Share

March 30, 2023

This is a great app, since being installed today I had 3 carts completed with sale. I highly recommend this app.

Using app

15 days

Total reviews

41

Average rating

4.9

5 / 5 Share

March 25, 2023

This app is not too difficult to use, so people who do not know about computers can use it. I hope it will help me to get succeed in the online store.

Using app

About 1 month

Total reviews

2

Average rating

4.5

4 / 5 Share

March 17, 2023

Customer Service was excellent - really quick to respond and assist within the app chat box. It would be good if the email could be editing to be more in line with store branding.

Using app

Over 1 year

Total reviews

1

Average rating

4.0

5 / 5 Share

March 11, 2023

Excellent customer service! They were quick to help me set everything up and make sure it was all working.

Using app

2 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2023

I was having trouble getting the abandoned cart emails to go out at their scheduled times. Ashley from Carti.io helped me by walking me through how to turn off abandoned carts in Shopify, as well as check email subscribers.

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 16, 2023

Super easy to install and customer service representative, Anastasia, was quick to respond and easy to work with. Thank you so much. Not sure how successful the cart abandonment recovery is (hoping it will be more that 15% increase in revenue) but the app is easy to install, easy to navigate and it's great to have a chatbox for questions. :) Thank you

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 2, 2023

very very friendly support, helping fast :) i am very happy with the app and looking forward to seeing the first results.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 29, 2022

Very supportive and helpful customer service advisor, Alex. Will recommend Carti to any doubters. I think Carti will do me good especially with someone like me who is not savvy with marketing.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 22, 2022

Excellent customer service was fast and reliable, and very knowledgeable, Alex answered all my concerns.

Using app

11 months

Total reviews

2

Average rating

5.0