FlexReturn Return Center

Feb. 19, 2024

Easy to install. I needed some help setting up return rules and their customer service team was timely with their response via email.

Jan. 25, 2024

I have been struggling to get support to help me resolve the 500 Server Error issue to use the app. They have stopped replying to me

Oct. 26, 2023

Overall, agree with other reviewers. It's a great app at a much better price than some of the other market solutions. Our biggest limitation is that the photo upload is limited to 2MB. I'd even be willing to pay for a more expensive plan if the photo upload limit was increased to 6MB each. Modern phones that our customers are using always take photos over 2MB. Requested they make this change and they declined to and said they wouldn't. Missed opportunity from our perspective.

May 27, 2023

Really good app! The look and feel of the returns page that the customer's see is great, very good functionality and good customer support.

April 28, 2023

We were having an issue with generating automatic return labels through a third party program, I reached out to the Support team and after some extensive digging, they were able to find the issue and give us the solution! Thank you very much, this app is great and the team are helpful :)

Feb. 13, 2023

Excellent customer service. I needed a tweek in the requirement section and they modified my app. I've tried a few different apps and this one is the best to far.

Dec. 14, 2022

Terrible app and terrible support. If a customer buys more than one item and wants to return multiple of the same for exchange, the app doesn't allow it. It forces the customer to exchange with multiples of one item. We have told you about it before and you do nothing. Your support staff requests access to our store, but when we give it to you, you do nothing and never contact us again. We have a customer complaint today because of this and are now having to stop our holiday work and find another app to do what your app should already be doing.

Dec. 4, 2022

This app allows us to embed the return page into our Shopify store. So our customers stay at our Store while submitting returns. It is an important feature to us because it enhances our branding.

Nov. 28, 2022

After we installed the app, the customer service did fantastic job helping us setup the app and gave clear guidance.

Nov. 26, 2022

Awesome app! It fits the return workflow of my shop perfectly. Quite simple and easy to setup. Customer service is professional.

Oct. 26, 2022

I asked if Swedish was an available language and got the answer yes, but when I installed the app the translation into Swedish was extremely poor with at least 50% of the translations being totally wrong. I could enter my own translations but this takes time and when I finally did not all of them was even showing front-end. I contacted customer service but got no help. Also the app had other bugs such as showing AUD instead of SEK all of a sudden. Maybe the app would perform if all the language issues / bugs would have been solved however I lost my patience after almost 3 weeks of trying to get help.

Aug. 29, 2022

Big praise to on of the best return app I have ever used. I can get the app setup and running and start handing returns in 20 min. Their Support is always nice to explain and give me guidance.

Aug. 20, 2022

When I started my store, it was small , but this app can scale well in terms of pricing and return functions. It also automates our return process. Beautiful return page, very cost effective, responsive customer service.

Aug. 19, 2022

Awesome support and they do a brilliant job. The return app help us process customer returns faster and enhances our customer experience.

Aug. 17, 2022

My store uses this app to provide fast returns for my clients. The app configuration process is like a breeze compared to my several previous return apps. Their support is always patient and nice, it’s a pleasure to raise any questions, and they are committed to address my problems.

Aug. 14, 2022

Beautiful app and customer service is very supportive . I recommend this app since it also provides a free plan, very flexible pricing.

June 4, 2022

Incredible app! Makes handling returns and exchanges so easy! Very user friendly with the professional helpful customer service who are always professional and fast with solutions.

June 2, 2022

Fantastic App and Helpful Customer Support! It helps us to manage returns such a breeze. It’s totally worth to install the app and get it all going!

June 1, 2022

NOPE. Do not do it. Awful. I spent an hour setting everything up and then had to create an order to test it (because there's no way to test it without creating an actual order). It let me select an item I had marked as "final sale" even though I'd listed that category as 'forbidden' in the return app. So it shoudn't have been allowed to be returned. It also let me select an out-of-stock item to exchange it for which is a huge headache both for the customer and for the store. It was also showing Australian currency and I looked everywhere for how to change that and couldn't find it. It's also really buggy-- in the return section, it was showing me duplicates of the item I was trying to get in the exchange which would've been so confusing for customers. And if you've already "returned" and item in your order and go to return something else at a different time, it just shows you the item you originally requested to return. The button to go back was very hard to find and I know it would frustrate my customers. All in all, I love the idea of this app but there is SO much more to work out. And so many confusing parts of the setup (i.e. you're "required" to add a menu item in the return portal even though they give you no idea where that menu item will go, what it's supposed to contain, etc.) I'm deleting the app and going back to my good old google form for returns.

March 5, 2022

It is not easy to make something complex easily understandable. It takes a lot of thought and effort. It is even more difficult to make it practical and easy to use. I’ve been through a lot of apps in setting up my store. Some had a bewildering and confusing array of options. As a customer the last thing I want is to have to figure out how to use an app. I had just deleted a return app which found my circumstance monumental and unsolvable, whereas this app was able to accommodate my requirements in a few simple steps. Customer support was also prompt and attentive. If you want a return solution that is easy and clear to follow, I highly recommend this app. It works, and it works well.