LibbyandMillies review for Gelato: Print on Demand
Dec. 27, 2022
Sadly, very disappointing. I ordered a sample order of one of my products, and the print quality was terrible. It looked as though the printer had run out of ink halfway through the printing process. I can also see that a mistake had been covered up with the new faded print on top! - Just awful. I will definitely be uninstalling Gelato from integrating with my store, as I will be very embarrassed for any of my customers to receive such a low-quality print standard, and of course, with my brand name on it!!! Such a shame.
Hello, Thank you for taking the time to share your feedback, and leave this review. I am so sorry to hear about this experience - this should have never happened. I've checked the system, and while I was able to find your order, I'm afraid you didn't have a chance to report this issue to our Support Team. I've now followed up with. you offline, hoping I could get some pictures of the received item, what would enable me to investigate this further. Please know, that Gelato products are covered by 30-days guarantee, and we provide refunds for products not meeting the quality standards, what was also done by me now in that case. I hope to hear back from you soon, and I'm sure that after we get to the root cause - we'll be able to sort this our for you. Thank you, Bartosz Escalations Manager
