Wildspread Miracles review for Gelato: Print on Demand
Feb. 22, 2021
I ordered 7 products and was charged for 15. I contacted customer service twice in the last two weeks and was told that it’s been escalated. UPDATE February 22nd: Gelato has gone over and beyond to help resolve this issue and has assured me that this was a one-time glitch in their system.
Hi First of all, this is of course not how any customer should experience Gelato. The technical issues you experienced are due to a routing mistake. Even though this is taking time for us to resolve, we recognize that we should have refunded any additional charges the same day you reported the issue. We have now improved our customer service process based on your feedback. Additional charges applied for your order are now refunded. We have also reached out to you separately to assist further to turn around your experience. Once again, we are truly sorry for this experience and I promise that we will do everything we can to rectify the situation. Regards, Pradeep Head of Customer Success
