Nelly & bros review for Gelato: Print on Demand
Feb. 25, 2021
Update 25/02/21 : so here i am updating my review again.one of there members have sorted me and very helpful advice. to be honest i may be wrong or too quick to leave them a review like the one i have left. hope fully things will move forward and i will keep update as i go.. so far very helpful thanks 24/02/21 Dont evan try this app.i have tried them for a sample order as i was not sure what they are like. i placed my order 09/02/21 but i am still waiting. they have updated the production and shipped on one day but tracking number was not giving me nothing for weeks.still i am waiting my order. today is 24th of 02 21 . so there you are
Hi, Thank you for reconsidering and updating the review. We are in March 2021 adding 7 new partners for apparel in the EU, North America and South America. Sometimes we are forced to ship from other countries due to our partners running out of certain items. Although cross-continent shipments are very common in the POD apparel industry, it is something that we at Gelato always want to avoid. Centralized production leads to long delivery times, expensive delivery and unnecessary pollution. With many more apparel partners, we will now reduce the risk of cross-continental deliveries significantly. The risk of having to ship from other countries, even continents, still exists but it will now be significantly reduced. For your specific order unfortunately this cross-continent delivery happened. The reason was that we ran out of stock in the UK and we, therefore, routed the production to one of our facilities in the US. We are sorry that this caused frustration from your side but now you know that we are working hard to secure that this risk is significantly reduced as more and more partners are joining our network. Thank you again for being open to re-evaluating the rating. We will now work hard in order to prove to you that we deserved it. Best, Achille Achille Mileto Head of Customer Advocacy Gelato
