wanderkluft review for Gelato: Print on Demand

April 19, 2021

So I tried Gelato for apparel and had some issues at first but in the end the support was very helpful. Pradeep from the support team did his very very best to help me with all of my issues. If each supplier had such a good support life would be much easier. Thanks a lot! Original review Hey guys, I want to share the trouble I had with gelato. My main problem with gelato is their promise " Sell globally, produce locally". Unfortunately this promise is far from the reality. My orders took serveral weeks to be fulfilled so asked them why my prints are produced in th U.S. altough I am situated in Germany where you have printers? Gelato: "Sometimes, we may route an order to a different producer and ship the product internationally, rather than to the location closest to your customer." So I asked if they know that this would result in unnecesarry expenses and I and my costumers have to pay high costum fees? Gelato: "We recommend adding a disclaimer on your store informing your customer that customs fees might be due depending on where the order is shipped from." In the end Gelato costed me money and nerves. Apparently all the worst case scenarios they describe in their help center usually happen. So if you want reliable shipping times and reliable costs for your costumer I would NOT recommend to order at Gelato. Hope this helps.