GoGo Xpress

June 4, 2025

Needs Major Improvements for Reliability and Support Pros: The platform is usable and functional for basic transactions. Semi Con: After 2 months of using now i have malware alerts whenever i go to the dashboard gogoexpress app using Shopify. then when i go to their website and tried to log in, i cant access my account and says "Failed to fetch". I ask their support but they can only say turnoff your web browser and try again (which any basic person knows its the first troubleshoot method) then never replied back. Cons: Incomplete Dispatch Process: Once you dispatch an item, make sure it's fully complete and correct. If not, the driver will simply mark it as a failed delivery without effort to resolve. Reporting Bug: When you file a report from the Order Detail Page, the button becomes hidden afterward, preventing you from sending any further updates or follow-ups. It’s unclear why this happens. Poor Customer Support: Support is only available through email. Messenger/chat support is either slow or completely unresponsive. No Address Validation + Poor Driver Communication: The platform accepts “incomplete” addresses (even if they’re correct and easily found via Google Maps), but drivers won’t call the customer to confirm. Instead, they just tag the delivery as failed. Overall Impression: This app can be used, but it needs serious improvement. The system doesn't handle human error well. If a driver is lazy or careless, your customer might receive the item late—or not at all. Worse, customers can choose to reject the item, which means you lose both the sale and trust.

Sept. 23, 2024

Seamless process so far. My only request is hopefully they add COD option soon.

Sept. 19, 2024

Great app in streamlining fulfillment process. I hope future updates would have the ff: - extended processing cutoff instead of 12mn for next day booking - integrate order numbers via remarks - shopify checkout integration to integrate barangays But nonetheless, it's a good app.

April 30, 2024

Really great overall - so easy to schedule pick-ups (next day too) via this plug-in and avoid manually input of details for both sender and receiver. Easy to download / print waybills and it even automatically fulfills the orders upon scheduling and send customers their tracking number. Looking forward to continue using this for my delivery needs moving forward.

April 26, 2024

Really great for streamlining the process of booking and paying for deliveries. Using this has significantly reduced the errors that can occur during the booking process. GGX offers more competitive rates to Shopify merchants, which is also very appreciated. The tracking link they provide is also always updated so you always have an idea of where your parcel is (compared to LBC where they update tracking info so slowly that their tracking system only reflects anything after its already delivered.) UX is one of the better ones I've seen among shipping company Shopify apps in the Philippines (maybe even the best one) There are some bugs in the app and the ones I reported months ago that have yet to be addressed. The biggest ones are (1) How sometimes the GCash option bugs out and doesn't let me pay while booking and (2) That the app messes with Shopify's automated shipping confirmation emails so that I have to manually email customers that there are updates with their order. Though workarounds are easy enough, it's still inconvenient to have to email customers manually so that there's a record of shipping info being sent on the order timeline in Shopify. Because the team is slow to address bugs, I'm not expecting that major changes or updates will be made to the app any time soon, but honestly it generally works great and has a clear enough UX that I'm still happy to stay in business with GGX. I hope GGX continues to invest in their Shopify App team so they can continue to stay ahead and by maintaining and improving this app.