Simprosys Google Shopping Feed

You needed campaign creation and optimization support. We were fine with it. Yes, I missed a scheduled call time. I agree with it and was willing to work with you again on any other scheduled call. Then you kept me on hold for more than an hour(On Holiday) without intimating me that you can are not able to get on call anymore... But, I was fine with that too. You did not reply to my Skype Request when you yourself had provided me with the Skype ID to have a call. It is not that you were not supported at all... There was a communication leg in your case only, and we agree with that.

Yes, App with some of the advanced features(rare too) needs some common sense and knowhow of Google Shopping Campaigns. Our app is not meant for those who don't know what kind of feed quality is going to help the merchants.

Dear Merchant, We follow one of the best practices when it comes to disclosing the pricing structure and billing the merchants. Our app's pricing is one of the most transparent with no Hidden Charges or Hidden Extra charges when you try to use the additional features. Regarding the comment of thousands of dollars' spend, most of the merchants who opt for Google Shopping as one of the marketing channels of their store know that Google Shopping Listing is "Sponsored Listing" Program in most of the countries. Although merchants get full control of their advertising spends by setting a daily budget in the Google Ads Account, by setting proper CPC/CPA bids to avoid high-cost clicks/cost of acquisition. Let me clarify one more thing, our app is one of the best solution available in the business when merchant knows what needs to be done to optimize the Adspend and offset the cost of App. It is very unfortunate that without asking for any further clarification about the app's pricing, functioning and Shopping Campaigns' way of functioning during the trial period itself, we are blamed for not so properly planned and executed endeavor of the merchant.

When any merchant removes our app, expect us to remove the products submitted by our app too. That is what happened in this case. Now when products get removed from the campaign, sales are bound to be dropped.

Without getting in touch with the details of what had gone wrong, you preferred to write this review.