Solar Sporting Goods review for Google & YouTube
May 26, 2020
Mixed bag. I have a love/hate relationship with this app. On the one hand, it delivers the best google smart shopping campaign results and for that reason I cannot delete it. On the other hand, 2 problems. First, the app is somehow sending false info to merchant center were a few products are constantly accused of violating shopping policies whereas i know for a fact that's not true. And second, inside google ads, you cannot segregate your product groups very well at all...for example, you cannot set product groups by brand or manufacturer or many unique ID features. So, there is limited flexibility inside your google ads account when only relying on this data feed. I'm using another google feed app (paid) concurrently with this one for the added flexibility that I need inside my ads account. That feed is not delivering the same errors into merchant center, far as I can see. But on the ads delivery, some product pages remain blocked no matter what I try. I'm so frustrated by this! Can't find anyone who is able to troubleshoot why the app is sending false positive info on ads violation policy when I am 100% sure there is no violation. As I stated the other data feed is sending them through with no errors.
Hi, I'm Cíara from the Shopify Support team, and I wanted to thank you for leaving this review for us. We always appreciate hearing from our merchants. While our app doesn't have anything to do with what happens in Google Ads, I do want to get to the bottom of the errors in your app. I'm going to follow up with you via email about the rejected products, and we'll get to the bottom of what's happening with them, and get them in the feed. Keep an eye out for my email. Cíara | Shopify Support
