Google & YouTube
Drive sales with the Google & YouTube app on Shopify
Rating
4.6
feedback
9,099
chart
#94
All reviews
Rating Breakdown
June 24, 2020
I'm using Google to advertise and have yet to receive any online views, but in due time i will have a bigger advertising budget.
Hey there! Amy here from Shopify, I just wanted to take a minute and thank you for leaving us a review. I would love to check out your shop and see how things are going now, and give you some additional guidance if necessary to increase those views! I'll send you an email so we can open up that communication! Amy l Shopify
June 21, 2020
Beste was ich gesehen hab Top App !!! Kann ich jeden nur empfehlen. Hab sehr viele Verkäufe gemacht.
Hey there, Claire here from Shopify. Thank you for taking the time to share your review with us, glad to hear it resulted in sales for you. Our team are consistently working to improve the app and add functionality to suit our Merchants needs. I'm going to follow up with you with an email to open up the lines of communication here to see if there is anything more I can help with. Claire l Shopify
June 18, 2020
not bad need to get sale and improve customer service .....................................................................................................................................................................................................................................................................................
Hey there, Claire here from Shopify. Thank you for taking the time to share your feedback with us. Our team are consistently working to improve the app and add functionality to suit our Merchants wants and needs. I'm going to follow up with you with an email to open up the lines of communication here so I can provide your feedback to my team. Claire l Shopify
June 14, 2020
Hello Don´t have much experience, if there is an error please let me know by email. Would like to choose currency even though use Euro I am also targeting Iceland market, Europe all. It was quick, but first time did it there was some error I did not understand. Have a nice day, Best Regards Gudbjorg Reykjavik Iceland www.pelikani.is on Shopify
Hey there! Amy here from Shopify, I would be happy to follow up with you and help you through any errors that you are getting. I'll send you an email! Also keep in mind, anytime you need support, you can click on the "get support" button in the top right corner of the Google Shopping Channel. That will send your request directly to our support team. Amy l Shopify
June 12, 2020
you should be able to setup specific regions to market specific products instead of just only being able to market throughout the entire USA.
Hey there! Amy here from Shopify, I just wanted to take a minute and thank you for your feedback. It truly is what helps us to improve. I can completely understand how having more than one target country could be a huge benefit. I'm going to send you an email to gather your thoughts so I can pass it all along to my developers. Amy l Shopify
June 11, 2020
Now i am using this app. i don't know this is good or bad. After using i will give review. i don't know how to use.
Hey there! Amy here from Shopify, thanks for taking the time to leave us a review. Now that you have had some time to use the Google Shopping Channel, I would love to hear what you think, and how things are going. I'm going to send you an email to open up that communication! Amy l Shopify
June 2, 2020
I used the app as a marketing tool. So far it runs smoothly, I suggest you try it out to see how it works for you.
Hi, I'm Cíara from the Shopify Support team, thanks so much for leaving a review, we always want to know how our merchants feel about our apps. I'm going to follow up with you directly via email, so we can make sure you're getting everything you can out of the app. Keep an eye out for my email! Cíara | Shopify Support
June 2, 2020
não usei ainda, mas está um pouco complicado, queria uma call para esclarecer algumas coisas do app.
May 26, 2020
Mixed bag. I have a love/hate relationship with this app. On the one hand, it delivers the best google smart shopping campaign results and for that reason I cannot delete it. On the other hand, 2 problems. First, the app is somehow sending false info to merchant center were a few products are constantly accused of violating shopping policies whereas i know for a fact that's not true. And second, inside google ads, you cannot segregate your product groups very well at all...for example, you cannot set product groups by brand or manufacturer or many unique ID features. So, there is limited flexibility inside your google ads account when only relying on this data feed. I'm using another google feed app (paid) concurrently with this one for the added flexibility that I need inside my ads account. That feed is not delivering the same errors into merchant center, far as I can see. But on the ads delivery, some product pages remain blocked no matter what I try. I'm so frustrated by this! Can't find anyone who is able to troubleshoot why the app is sending false positive info on ads violation policy when I am 100% sure there is no violation. As I stated the other data feed is sending them through with no errors.
Hi, I'm Cíara from the Shopify Support team, and I wanted to thank you for leaving this review for us. We always appreciate hearing from our merchants. While our app doesn't have anything to do with what happens in Google Ads, I do want to get to the bottom of the errors in your app. I'm going to follow up with you via email about the rejected products, and we'll get to the bottom of what's happening with them, and get them in the feed. Keep an eye out for my email. Cíara | Shopify Support
May 9, 2020
PALKO JEWELLERY DESIGN It took me a year of trying ... coming back to it over and over again. FINALLY, for whatever reason, as I really didn't do anything different, my site was compliant. I was able to move along and get things hooked up. However, I'm STILL trying to figure out shipping. I'm trying to do automatic but this app doesn't like it apparently. Still don't know for certain if I have it set up right. Waiting to hear back from support.
Hey there! My name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving us this feedback! We really appreciate hearing from our merchants. I took a look and saw that you got in touch with our team about the trouble you were having, but I would still like to follow up and see if you have anymore questions! Keep an eye out for that e-mail! Talk soon, Jonathan E. | Shopify Support Guru
May 7, 2020
I completed the job but still not sure how to use the Google shop. I would've loved for a more thorough learning tutorial
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for leaving us a review. We really appreciate hearing from our merchants! We have a ton of really fantastic learning tools to help you better understand the Google Shopping App! I'm going to follow up with you via e-mail and include a few different tools you can utilize. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
May 6, 2020
google reject one of my business for no reason. i hope this times everyting will be ok for me. next time i'll spend no more money with google.
Hi there, thank you for leaving a review for us today! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from our merchants! I'm sorry to hear that you were unable to complete the set-up of the Google Shopping application previously! That can be very frustrating. I hope that this time is more successful! I am going to send you an e-mail to see how to process is going this time around and I hope to hear back from you, be sure to look out for that message! Jonathan E. | Shopify Support Guru
May 3, 2020
I just started to use this app. Waiting to see how it functions. We hope it does all that it says it will do.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thanks for the lovely review. We love hearing from our merchants! I've sent an e-mail your way to see if you have any questions about the application thus far! Feel free to follow up and let me know how your experience is going. I look forward to speaking to you, Jonathan E. | Shopify Support Guru
May 2, 2020
Very good an helpful happy with service im small business trying to expand to wider range customers
Hi there, my name is Jonathan and I'm a member of Shopify's support team. Thank you for leaving this review for us! We really appreciate hearing from our merchants. I'm glad to hear that you're giving the Google Shopping App a chance! It's a fantastic marketing tool for businesses of all sizes. Now that you've had the application installed for a while I'm going to follow up with you via e-mail and inquire about your experience and see if you need a hand with anything! Keep an eye out for my message! Jonathan E. | Shopify Support Guru
May 1, 2020
I've just signed up so I'll let you know when I get going. Looking forward to trialling it though.
Hi there! My name is Jonathan and I'm a member of Shopify's support team. Thank you so much for leaving us a review! We love hearing from our merchants. I'm glad to hear that you've decided to use the Google Shopping app to further your business! It's a fantastic marketing tool. I'm going to send you an e-mail to see if you have any questions now that you've had it installed for a few weeks, so be on the lookout for the message! I look forward to speaking with you, Jonathan E. | Shopify Support Guru
April 29, 2020
I used this app to help me get exposure for my new shop. It was fairly straight forward and I managed to get it completed after only a few distractions.
Hi there! Thanks for leaving us a review and sharing the experience you've had setting up the app. We really appreciate hearing from our merchants! I'm going to send you a private e-mail seeing if you need any help with finishing the set-up process! Look out for that message. Talk soon, Jonathan E. | Shopify Support Guru
April 27, 2020
it was bit confusing, one page says I am aprroved but than another says my products didnt approve.
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thank you so much for taking the time to leave us a review outlining your experience with the application. We really appreciate hearing from our merchants! I'm going to take a look through your account and determine whether or not there has been a problem syncing your products with Google! Once I have more information I am happy to shoot you an e-mail. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru
April 27, 2020
Easy to install, can’t make much comments as I’ve only just downloaded it. Will comment again within a few weeks.
Hi there, I'm Jonathan and I'm a member of Shopify's support team! Thanks for downloading the app, it's a great way to market your business. I'm going to follow up with you and see if you need any help setting it up! Look out for that message. Talk soon, Jonathan E. | Shopify Support Guru
April 23, 2020
just started, need app to help me in ads campaign and boost my website and sell more . appreciate your offer
Hi there, thanks for leaving your review! My name is Jonathan and I'm a member of Shopify's support team. We really appreciate hearing from our merchants! I'm going to shoot you an e-mail with some helpful information about setting up Smart Shopping campaigns and how to optimize your store to see more traffic. Look out for that message! Jonathan E. | Shopify Support Guru
April 19, 2020
Just started using this today so down the road a bit I will do another review and my feedback then I don't know why you ask for reviews upfront?
Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thanks for leaving a review for us today! We really appreciate hearing from our merchants. You're welcome to hold off on leaving a review until you're ready to share your experience, but since you have left one I'm going to follow up with you via e-ail and see if there's anything I can do to make the process of setting up the Google Shopping app easier. Look out for that message! Talk soon, Jonathan E. | Shopify Support Guru