All reviews

Rating Breakdown

  • 5
    72% (6,516 ratings)
  • 4
    12% (1,072 ratings)
  • 3
    3% (301 ratings)
  • 2
    2% (152 ratings)
  • 1
    12% (1,060 ratings)
Review RSS Feed Review RSS Feed

3 / 5 Share

Dec. 3, 2019

A bit complicated to use, products does not sync right away. Documentation is not clear. Steps are detailed oriented, which is good.

Store

Mihaya

Using app

7 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey there! Amy here from Shopify Support. Thanks for taking the time to leave us a review. I'm sorry to hear that you feel our app is complicated to use. I would love to talk to you more about that and hear your thoughts on how it can be improved! I will send you an email shortly to open up the lines of communication. In the meantime, you can refer to our help doc here - http://bit.ly/2LoMh4t if needed. Amy - Shopify Support

3 / 5 Share

Dec. 2, 2019

I will try the application and try to identify the benefits of it as desired for me to achieve all my shopping goals

Using app

3 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi there! Amy here from Shopify. Im happy to hear that you are going to give the Google Shopping app a try. It can be such a huge tool for your business! I'm going to send you an email with some additional resources to get set up and running. Amy - Shopify

3 / 5 Share

Dec. 2, 2019

I use this app to help me grow and launch my business. In todays ever changing market you have to be visible on the internet in order to be seen.

Using app

2 months

Total reviews

3

Average rating

3.7

Developer Reply

Hey there! Claire here from Shopify Support. Thank you so much for taking the time to leave us a review. Google Shopping is a great addition to any store, and great to hear you are using it to grow your business! I would love to talk to you further and better understand how the app is working for you. I will send you an email to open up that line of communication! Claire - Shopify Support

3 / 5 Share

Dec. 1, 2019

i really enjoy it, almost all my customers locate my store through google. i rate google shopping 18 percent

Using app

5 months

Total reviews

1

Average rating

3.0

Developer Reply

Hi there! My name is Jonathan, I am a member of Shopify's Support Team. Thank you for leaving us a review. I am glad to hear that you're enjoying the Google Shopping App - that's great! I am going to follow up with you via e-mail to see if there's anything we can help with to make your experience with the Google Shopping App even better. I hope to hear back from you soon, Jonathan - Shopify Support Team

3 / 5 Share

Jan. 5, 2020

I tried to use it but I am not yet sure of the ramifications of it yet. I expect to benefit from using it as it is often googles priority that it does.As a matter of fact I find it hard to set up, hard to keep up with the policy violations that I need be a professional with special qualification to use it .useless

Using app

8 months

Total reviews

4

Average rating

3.5

3 / 5 Share

Nov. 28, 2019

I am trying to set it up, but it is asking for a review therefore i need to write this to try and install the app.

Using app

11 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey there! Nick here from Shopify Support. Thank you so much for taking the time to leave us a review. I am not sure which stage you're at setting up the app, but I will take some time to look at your account and follow up with you via email. Nick - Shopify Support

3 / 5 Share

Nov. 24, 2019

très compliquer de vous communiquer en anglais je ne comprends pas tous les mots. cest aussi dur de travailler sur shopify l'expérience est intéressante mais sans guide on est completement perdu

Using app

Over 1 year

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 23, 2019

I use this app to help me do Shopify. I really like. It would be nice if it did my business better.

Using app

9 months

Total reviews

1

Average rating

3.0

Developer Reply

Hey there! Amy here From Shopify Support. Im happy to hear you are liking the app so far! I'm going to send you an email so we can discuss what you are trying to achieve and see how the Google Shopping App can help you do that! Amy - Shopify Support

3 / 5 Share

Nov. 21, 2019

Mydentalwig.com We just installed this app at: https://mydentalwig.com/ . Only 3 stars because it's easy to install. We want the app's developer to improve it based on negative reviews, before we start running our google ads. Please keep us posted. Thanks

Using app

Over 1 year

Total reviews

12

Average rating

4.2

Developer Reply

Hey there! Amy here From Shopify Support. Thanks for taking the time to leave us a review. I would love to chat with you further about where your concerns lie. I'll be sending you an email so that we can discuss further! Amy - Shopify Support

3 / 5 Share

Dec. 5, 2019

Update 12/5/2019: Shopify support reached out to me directly after I posted this review. They did a complimentary review of my setup and let me know that everything was set correctly on my end. They said it takes 14 full days for Google to "learn" your products and to figure out the best placement for conversions. Seeing no activity during this period is normal. We are now 21 days into the campaign and we're starting to see activity from it (sessions, adds to cart, etc). It appears that it was working correctly this whole time which really goes to emphasise the importance of improving the user interface. I made a few suggestions to the support that reached out to me and he said he would pass them on to the developers. I really hope they do because this is a valuable marketing channel and could be a great tool if it were more user friendly. For example, there is nothing telling the user that this learning period is underway. It just says "active" and "running" which is not accurate. Adding to the frustration is the fact that you have to dedicate a portion of your marketing budget to it- In my case $5/day (or $150/mo) which is not a small amount. I am updating this review from 1 star to 3 stars because it does work.. The user interface is just severely lacking. Original review: I really hate leaving negative reviews but I think this app needs to be completely overhauled. I fumbled through the setup and after some trial and error got most of my products to get accepted by google (48 out of 51). After this, I tried setting up a paid campaign with a starting budget of $5 a day. The campaign has been "active" and apparently running since November 14th and in these 7 days, there has been zero activity and I'm honestly not even sure if they're actually running. I have had really good success on Google adwords campaigns as well as Facebook campaigns but really zero activity in 7 days? It seems like something is wrong with the campaign but there is no way for me to diagnose it inside the app. Everything just says active, accepted, and running. This app lacks intuitiveness and navigating through the setup and maintenance is very cumbersome. Most of these positive reviews look fake if you read through them, so I'm not sure if the developers even care to improve it. Sad because this would be a great marketing tool if it worked!

Using app

9 months

Total reviews

16

Average rating

4.8

Developer Reply

Hey there! Thank you for taking the time to leave us a review. Google Smart Shopping campaigns that are created within the Shopify admin require up to 15 days for Google to learn and optimize your products and audience. Once Google optimizes what will work best for your business, this is when you will most likely start to see results. This can be found in our handy help doc as well (https://bit.ly/35qB8HE). I'll follow up with you via email to provide some more insight and tips on this and so we can continue our conversation there. I'm happy to assist and look forward to working with you. Jonathan - Shopify Support

3 / 5 Share

Nov. 18, 2019

I've only just started, so I'm not savvy on its use right now. Check back with me later and I'll be happy to review it more.

Using app

Almost 2 years

Total reviews

1

Average rating

3.0

Developer Reply

Hey there! Thanks for taking the time to leave us a review. I'm excited to hear that you are getting started with Google shopping. I'll follow up with you via email with some handy resources, and also to start a line of communication in case you need any help along the way! Amy - Shopify Support

3 / 5 Share

Nov. 14, 2019

J'apprends encore à utiliser. Le reste viendra avec le temps . L'utilisation est simple. Ce qui permet à n'importe qui avec ou sans connaissance de codage Dédé l'utiliser

Using app

2 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 9, 2019

i can not see where the campaign is going, or the product being advertised. the automation is difficult to use as a newbie

Using app

2 months

Total reviews

1

Average rating

3.0

Developer Reply

Thank you for sharing this feedback. All of the information surrounding the Google Smart Shopping campaigns you're running can be found in the 'Marketing > Automation' section of your admin by following these steps: http://bit.ly/353cPj9. Equally, more information on using automations can be found here: http://bit.ly/2QjcTXB. I'd like to speak with you further about the difficulties you're having, so I'm going to send you a follow up email shortly. I look forward to speaking with you soon! - Rae, Shopify Support

3 / 5 Share

Nov. 8, 2019

I Like This Application, but I hope that can help my store in Shopify, to get more sales and more traffic and more people visit my store

Using app

5 months

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 7, 2019

This app helps me in marketing the easy way. I did not have to know a lot technically to use this app.

Store

meraqi

Using app

Almost 3 years

Total reviews

2

Average rating

4.0

3 / 5 Share

Nov. 7, 2019

Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app

Store

iYounth

Using app

About 1 month

Total reviews

1

Average rating

3.0

3 / 5 Share

Nov. 3, 2019

I haven't had a chance to use the app yet...after I'm able to see how it works I will update my recommendation.

Using app

4 months

Total reviews

2

Average rating

3.5

3 / 5 Share

Nov. 7, 2019

I used this app to help market my products. I really in enjoy everything it offers. I will inform my friends

Using app

5 days

Total reviews

1

Average rating

3.0

3 / 5 Share

Oct. 25, 2019

Once you figure out how it works, it's not bad. The process can be long and tedious, mostly waiting for Google to approve you.

Using app

5 days

Total reviews

6

Average rating

3.0

3 / 5 Share

Nov. 17, 2019

For an important app like this to help businesses be discovered on google this app needs urgent updating.

Store

LeeFed

Using app

About 1 year

Total reviews

14

Average rating

4.0

Developer Reply

Thanks for taking the time to leave a review. I'd be happy to learn more about your thoughts in respect to what about the app requires urgent updating. Are there any particular challenges you've been experiencing with the app that we can assist with? I've gone ahead and sent you an email to discuss your concerns further. I look forward to hearing from you soon! - Ryder, Shopify Support