Local Joe review for Multi Vendor Marketplace

Oct. 5, 2017

This app works *most* of the time in the most frustrating ways possible. It has created more headaches for my store than it has solved, and I finally felt compelled to write a review after the most recent one sent me over the edge and made me look stupid with both my customer and my sellers. I recently found that the app does not collect about 2% of my order data, which results in the seller not being able to see an order that a customer has placed. Big problem. Once I caught it, I was able to inform the sellers to rush out the products to customers, but I really only caught it by chance due to the volume I'm doing (which isn't even that much). Other big pains: * The app is developed by some folks in India who do not have 24/7 customer support. Over a recent holiday weekend for India, I was without support for a variety of issues for four days (sent tickets Friday afternoon my time, didn't hear back from app vendor until Tuesday morning my time) * The app claims to do "seller payments" ... that's really not true. It only lets the seller put in their banking info so you can manually wire them money. I found this out too late, after I had promised sellers that we could do automatic payments, and now I have to go back on my word. * The password reset function doesn't work sometimes. As a result, my seller has been locked out of their store since Friday (due to lack of support mentioned above) I had hoped that this app would facilitate my entire back-end until I was making enough revenue to build a custom one. Since I can't pay sellers through it, I can't get the seller shipping to work, and more ... I just use it as a fancy secure way for sellers to push data to Shopify. Had I known it would be this much of a headache, I would've rather done all of that maintenance myself and avoided using this app. Now I'm stuck with it and I'm writing this review in hopes of spurring the developer to put some work into it. EDIT: I am downgrading my review from 2 stars to 1 star. After a week of troubleshooting the issue with the dev team, in which they'd claim the issue was fixed and it wasn't (really hard to continuously troubleshoot an issue with someone whose hours don't overlap with yours at all), my store has ALSO decided to randomly and erroneously reassign every product to a new, random seller. So now I've got sellers who sell competing products looking at all the product details (including commission settings) of their competitors, and they know their competitors are doing the same. Of course, because it's normal hours for me the dev team is nowhere to be found, so I'm manually trying to Reassign every product and the app is now timing out and delivering errors. The only silver lining is that my Shopify store hasn't yet been affected (i.e. the customers are still seeing the items correctly assigned).