Beni2 review for Multi Vendor Marketplace

June 1, 2018

Revisit on 6/1 Seller profile page is significantly slow. it is more than a minuite. It's US Friday, they don't fix this issue until next business day. sucks. I also use their Shopify sync app. I am charged monthly. The app has a lot of problems. The seller can never successfully sync at one time. I had to follow up many times. The order was not created in the seller's shop and I had to apologize the seller. Webkul just said this issue has been resolved. they never express an apology nor offer a discount. I just have to continue to pay for the incomplete app. I don't recommend. Revisit on 4/14/18. I edit star rating from 2 to 1. Very unstable and unreliable app. what happened the past 2 days. 1. one particular commission didn't come to me. how can I recover?? 2. all seller's logo shows their strange thumbnail all of sudden. they fixed though. no guarantee when it will happen again. 3. sellers' page don't show any products. this should be the seller's showcase and it is the most important page. 4. the seller reported he can't log in the seller page, thus, can't fulfill the order well, this is happening on weekend. they won't reply until Monday. it is a nightmare. You'll never imagine such things. I wish I had known before I engaged... ------------------------------------------------------ I edit rating from 3 to 2. although I read all reviews before I decided to use the app, I've been patient. At their request I considered to change my first review rating better and tried to work with them. I am in the U.S. their response's speed, mainly Nitika, is sometimes a next day due to a time lag, no response over the weekend. sometimes, 2 days, sometimes answered all, or didn't answer all my questions, which really not working. she mentioned I can be connected via phone over the weekend. nobody responded. they have US call number but nobody responded, so I called them in India if they didn't answer my tickets. if you think to use this app, you need to know: their commission is computed on the price, so, a third party app or Shopify code are not affected. generally, sellers expect a commission is based on the final price. but this app doesn't compute a discount, so, you or sellers have to manually change price and compare at price for a limited time sales. On seller's page, there are no sorting feature of products. imagine your sellers have lots of products, a buyer has to go through many pages. I asked to add it, I was told this is a paid order. there are some product custom fields available in the app. I found errors on the front-end and opened the tickets. she fixed only some products. I have no time to check a single product whether they properly fixed or not since I no longer rely on. Finding error and bugs is not my job. Until they fix, I can't even start an operation. I'm still waiting for her response. I ordered some custom feature without knowing their problem. one of these was delivered with critical problems. they haven't answered yet. I don't suggest to order custom paid features. Basically, until you ask a question, they don't explain in advance. thus, you will be surprised when you knew you lost some features for exchange since you were not informed beforehand. My developer complains about their API as well. Unfortunately, I feel that they are not thinking Shopify app users are important and respectful. My surprises are countless. they know their customer services are poor since they are looking at the reviews. they just don't improve their supports' quality, instead, ask to increase rating...