Hand Made in WA review for Multi Vendor Marketplace

May 22, 2020

Update!! do not use if you want a professional working application! **** It’s dropped a star, now it’s garbage when you pay $45 a month!- why? Emails with an underScore “ _ “ not recognised when verifying which means two lost clients. updated with an “update” after the issue was reported but this is basic! Variants on products deleted/removed on any update = sellers have to re enter. I’ll up date this - a $45 a month app take ALOT of hours to make it work***** I’ve a very live site thinking it was stable and of a quality. It is not. It’s ok but not great. If I had the foresight I have now I would have chosen a different product. What’s good- interface is user friendly, it does do what it is supposed to do. See caveats belo. What’s poor- 1. Full of bugs (most of which have been addressed after tickets raised, however they we simple corrections. QA seems to be lacking) 2. Inbuild css is not always compatible across all devices. 3. The price point is for a premium product. It doesn’t reflect the quality expected for the price paid monthly. 4. Syncing with Shopify does not always seem successful. Missing images, descriptions, uploading images not loading etc. having to contact support to fix with 25 vendors and 350 products and growing. I don’t expect to have to manually check ever one! 5. Unable to add customer fields to invoices.. it still contains fax numbers as a default but no email.. legacy coding perhaps?. Having raised over 25 support tickets over the last few months it seems I spend a lot of time debugging / questioning software which for $45 is steep for the bugs and formatting issues. Hopefully either webkul pick up their game or an alternative developer produces something of better quality.