Booster: Page Speed Optimizer

Hi there, ​ Lester here from Booster SEO Tier 2 Support Team, we're saddened to see your recent review and we apologize for any inconvenience you may have experienced. ​ Some themes, especially Premium ones may already have a pre-loading mechanism in place or another optimization mechanism such as lazy-loading. In this case, these themes may already have codes similar to ours and it may not be necessary for you to make use of our app. However, if you’d be open to giving us another chance, we’d be happy to assist and investigate this further for you. Simply reinstall the app, and I’ll personally ensure that everything is working optimally to give your site the best possible boost. ​ I have also sent you an email to address this further. We're looking forward to your response. Best regards, Lester

Hi there, I've read your recent feedback about our app, and I'm truly sorry to learn about the issue you're having with our app. However, I would like to clarify that while our app works, it's just not the ultimate fix to speed up your store. It also doesn't directly increase your online speed test scores because of the way it works. However, it does significantly contribute to an improved browsing experience for your site's viewers and customers. Also, we have our 24/7 chat support team who are more than happy to help guide you on how to improve your store's speed. However, I have sent you an email so we can continue the conversation and discuss how we can go about making things better for you. We hope to hear back from you soon. Sincerely, Pat

Hi there, I've reviewed your recent feedback regarding our application, and I'm genuinely sorry to hear about the speed issues you're experiencing with your store. However, I'd like to clarify that although our application is effective, it's not a definitive solution for speeding up your store. It doesn't directly impact your online speed test scores due to its operational mechanism. Nonetheless, it significantly enhances the browsing experience for your site visitors and customers. Additionally, we provide 24/7 chat support to assist you in effectively improving your store's speed. I've reached out to you via email to continue our discussion and explore how we can address your concerns satisfactorily. Looking forward to your response. Best regards, Pat

Hi there, I've read your recent feedback about our app, and I'm truly sorry to learn about the issue you're having with our app. However, I would like to clarify that while our app definitely works, it's just not the ultimate fix to speed up your store. It also doesn't directly increase your online speed test scores because of the way it works. However, it does significantly contribute to an improved browsing experience for your site's viewers and customers. Also, we actually have our 24/7 chat support team who are more than happy to help guide you on how to really improve your store's speed. Anyway, I have sent you an email so we can continue the conversation and discuss how we can go about making things better for you. We hope to hear back from you soon. Sincerely, Lester

Hi Lady Ros, I've read your recent feedback about our app, and I'm truly sorry to learn about the speed issues you're encountering with your store. However, I would like to clarify that while our app definitely works, it's not really an ultimate fix to speed up your store. It also doesn't directly increase your online speed test scores because of the way it works. However, it does significantly contribute to an improved browsing experience for your site's viewers and customers. Also, we actually have our 24/7 chat support team who are more than happy to help guide you on how to really improve your store's speed. I have sent you an email so we can continue the conversation and discuss how we can go about making things right for you. We hope to hear back from you soon. Sincerely, Lester

Hi there, Pat here from Booster Apps Tier 2 Support. Allow me to provide some clarification on how our app functions. Our App Page Speed Optimizer is specifically designed to improve the loading times of your store by adding a straightforward script tag, booster-page-speed-optimizer.js, to your theme. This script optimizes your site's speed by pre-loading links, resulting in quicker navigation for your visitors. Regarding the language selection, I apologize for any confusion caused, but please note that our app doesn't offer language selection as it primarily focuses on improving page speed performance by simply sliding the switch to the ON position and the app. You can also check our FAQs for more information about the app. Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of the issue you're experiencing. Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong. Happy to offer you any help you need here so we can turn your experience with the app around for you. Cheers, Pat

Hi there, Pat here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. 😔 For clarification - the app automatically speeds up your store's load times by adding one simple script tag to your theme called booster-page-speed-optimizer.js. Page Speed Optimizer is made and designed to help boost the speed of your site in terms of clicks by pre-loading links. You can also check our FAQs for more information about the app. Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the issue that broke your automatic discounts. Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong. Happy to offer you any help you need here so we can turn your experience with the app around for you. So sorry again for the hassle here. Please let me know if you have any questions. Cheers, Pat

Hi there, Darrel here from Nova Apps Support. I'm sorry you've been having issues with the app! Though it is a free app, we take every issue seriously and strive to resolve them. Based on the error alone, it seems it is coming from a Quantity Break type of app(like a discount app), however, we definitely want to check if our app caused this error. I'd be happy to look further into this. In order to do that we'll need collaborator access to your shop, so I've sent a collaborator request to your Shopify admin. Once you accept that request, please reply to the email we sent you and let us know. Looking forward to your response. Cheers, Darrel

Hi there, Aroll here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the images to disappear. Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong. Happy to offer you any help you need here so we can turn your experience with the app around for you. So sorry again for the hassle here. Please let me know if you have any questions. Cheers, Aroll

Hi Secret Sofa Team, Aroll here from Booster Apps Tier 2 Support. I just saw your review and wanted to reach out to apologize for the trouble you had with our app. 😔 Though our app is free, it is by no means at all an app that we neglect, and we take issues such as the one you're experiencing very seriously and would love to get to the bottom of what caused the images to disappear. Would it be okay for us to collaborate with you to resolve the issue? I'll be happy to send over a collaborator's request and look further at what went wrong. Happy to offer you any help you need here. So sorry again for the hassle. Please let me know if you have any questions. Cheers, Aroll

Hi there, Bryan here from Booster Apps, I'm sorry for your experience using the app. I read through your conversation with our support team and we haven't had a scenario like this before happening with any theme. We would love to investigate and find out what could have caused the issue. We've reached out over on email as well to help us uncover this. Looking forward to hearing from you. Cheers, Bryan.

Hi there, James here from Booster Apps, I'm sorry for your experience so far using the app. As mentioned in our app screenshots and description, our app preloads links – so when a customer moves their mouse cursor over a link, we tell the browser to pre-load that page. When someone clicks that link, the page has already loaded. This results in a faster browsing experience for your customers. Some merchants have seen up to 3x real world performance boost. Since most of the speed score apps test on first page load, the machines wont pick up the speed change. Image heavy stores do benefit from this app, you're correct, but since the app preloads html as well, it will work on stores that don't have many images too. I'd love for you to give it another shot - or if you'd like to chat about the technical details of our app happy to chat at [email protected]. I read through your conversation with Pat from our team, and in rare cases there's a hiccup on install – this is an easy fix on our end and something we're happy to take a closer look into. We've reached out over email to help make things right! Cheers, James

Hi dormroom shop team! James here from Booster Apps, hope you're doing well and thank you for your feedback. Our logs indicate you installed the app at 12:11am, enabled the app, disabled the app, then uninstalled at 12:13am and left your review. Reason I mention this is because if you only had the app enabled for 1-2 minutes, it may be difficult for you to see the real world speed increase on your website. As mentioned in our app screenshots and description, our app preloads links - so when a customer moves their mouse cursor over a link, we tell the browser to pre-load that page. This results in a faster browsing experience for your customers - some merchants have seen up to 3x real world performance boost. Since most of the speed score apps test on first page load, their machines wont pick up the speed change. I'd love for you to give it another shot - or if you'd like to chat about the technical details of our app happy to chat at [email protected]. Enjoy the rest of your weekend and take care! Cheers, James

Hi there, First and foremost, thank you for your feedback. I can understand how important website speed is in today’s world, so I see the desire to keep your website loading as quick as possible, and to know how the app works. The app itself uses software to preload links on your website, thus speeding up loading times after the first page load. And to answer your question about caching, yes the app preloads pages to cache assets for any future requests. When you asked our Tier 1 support team what the JS file does, they were looking into the issue further with our development team to get you the right answer. I'm sorry about your experience so far. Our Support Manager Rob has sent you an email as well to resolve. Happy to jump on a call and get to the bottom of this and to give you some more technical information about the app itself – [email protected]. Cheers, James

Hi there, Sorry to hear that you're experiencing this issue. I'm afraid this completely unrelated to the app :( Our app places a single line of javascript code to speed up your next page load - we do not have any access to editing or updating your images. Cheers Stuart

Hi there, Sorry to hear you're having issues. I've replied to the ticket submitted. I'm afraid this was not caused by our app. The app adds a one-line javascript reference that doesn't interact with your theme. I'd be more than happy to fix this for you though. I've sent collaborator details to your email. Cheers Stuart

Hi there, thanks for the review. You are absolutely correct, the app will not show any increase or decrease in GTmetrix or any other tool. From our FAQ on the dashboard of the app: https://share.getcloudapp.com/NQugzdW0 ----------- Important Notice: This app will not increase or decrease any pageload speed metrics such as Pingdom or Gmetrix. The app preloads links, which only works from the second page view. These apps DO NOT account for second page load times in their results. ----------- The app utilizes open source software (https://github.com/instantpage/instant.page) to preload links on your theme, thus speeding up loading times after the first page load. As mentioned throughout the app, some themes already include this open source code by default. As a result, these themes wouldn't see any increase in speed because the code is already present. Cheers Stuart

Hi there, Not a big fan of the swearing, but I understand that you might have been frustrated using the app for some reason. More than happy to help dig into any issues you may have had if you'd like to share? Cheers Stuart