Mind Your Language Games review for Opinew Product Reviews App UGC
Nov. 14, 2018
The app is great to start off with. While it allows import of reviews, sending customer feedback requests, and customization display of reviews, it does have some glitches. And I think their 'Settings UI' (not the widget itself) could use some improvements. So, naturally I have forward that feedback to Opinew. I must say that in addition to a great product, the customer service is just amazing. Tomasz has been reading all my emails/messages and has been responding within an hour. Also, he has fixed EVERY SINGLE ISSUE I brought up to him. While their UI could use some work, I believe they deserve a 5 star for great service. They are working on making such improvement and more design/themes for review cards end of this year. I'm looking forward to it!
Thank you for taking the time to share your detailed feedback. We are thrilled to hear that you appreciate the core functionalities of our app and our customer service, especially your experience with Tomasz - we'll forward your praises to him! We completely understand your concerns about the 'Settings UI'. Our team takes user feedback seriously and we're actively working on enhancing that aspect. You'll be pleased to know that improvements and additional design themes for review cards are a part of our roadmap for this year. Your suggestions and experience play a critical role in our continuous effort to improve our products. We are looking forward to delivering the enhancements you're excited about and we're confident they will make your experience even better. Thank you once again for your 5-star review. It fuels our motivation to keep delivering great service. Best Regards, The Opinew Team
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