Outlander Obsession review for Printify: Print on Demand

Jan. 14, 2016

This app is SO disappointing! If I could put 0 stars on it, I would. My simple goal was to put up 5 mugs for sale on my website, on a page that said, 'Mugs'. You cannot do that with this app. (and they don't clearly state that either.) They have it set up to have each design as it's own 'category'. SO that means a separate page for each design. I have over 20 designs. I cannot have 20 pages, one for each design! My customers would never find anything! I have to have 5 or 6 pages, one for each TYPE of product. And, If this wasn't bad enough, this beta version does not have proper tech support. All communication must be done for email and it takes 24+ hours for them to get back to you. They don't even have live chat during business hours. Shopify should not have allowed this ridiculously designed and unsupported app to be among their choices. Seriously. -------------- And here's my update from the above review 2 months later. I wish I could add another 0 stars. Someone from Printify called me soon after I wrote the above review and told me the issue of 'collections' and being able to have a page of mugs, not a page for every design was now fixed. He sent me a follow up email (this is a direct quote from the email) saying, " I would greatly appreciate that you hold back your ass tore review until we guide you through the app and give us a second chance." (I could hardly believe that that kind of language was used. Seriously? an 'ass tore' review? I was and am simply stating my opinion and experience with this company. Believe me, I am being nice here after hours of wasted time and tenacious focus to make this app work, and having no chat support, etc. And, I have to add, that the guy on the phone gave me a # to call if I had any Qs or wanted help learning the app. I called that # twice and left a msg both times asking for assistance and NEVER received a call back. ) So earlier this week, I gave the app another try. I had no reason to doubt the person who called me saying this glitch was fixed. I went forward in full faith that I could now sell 5 mugs on a page named 'mugs'. I tried and tried and could not get it to do what I needed, so I emailed them, sure that I was missing something. (they have no live chat, remember). Of course that also meant that I could no longer work on this area of my business while waiting for their reply, but I was still looking forward to knowing how to do this. The email reply came this morning (surprise! a first! a response within 24 hours). AND. Drumroll. The response was: "Each uploaded artwork is a separate collection. Therefore, different mugs cannot be in one collection." and of course, the obligatory, "If you have any other questions, I will be happy to help you." I DO have other questions. Why did someone call me and tell me the issue was fixed? Then why did that same person email me ask that I take off my 'ass tore' review and then give me a phone # to call and never return my messages? Why did Shopify allow this app? Who goes to a store and wanders all around looking for products organized by the artwork on it? (tip - people don't usually do that, and no profitable store is set up that way. If you want a mug, you go to the section of the store that carries mugs! It's not rocket science.) Why have they not updated their text on their app to explain what can and can't be done? and, WHY even try to use this app if it won't let you display the products in a way that makes sense to the customers? Lastly, I have to say that I had to go with the different app: 'Printful' to produce my mugs. They're more expensive but they have much higher integrity, helpful phone support during business hours, email support anytime and excellent customer service. My customers are happy and I'm happy as to how promptly Printful has reordered and sent out with priority when they've made a mistake.