Printify: Print on Demand

Dec. 28, 2017

I ordered $50 worth of items, one was sewn incorrectly and half the logo was cut off on the bag even though the template shows centered on my side, one of the t-shirt was unreadable right out of the box and the other t-shirt was fantastic but the first time it was washed faded to almost unrecognizable even though it was on delicate cycle. Horrible quality!

Dec. 15, 2017

Terrible, terrible customer service! I created a few products, and ordered one as a sample to check quality. It has been a MONTH and it hasn't arrived. I've emailed customer service twice, the first time a week ago and nobody has responded. I do not do business that way, expect to be able to provide my customers great service and this company is not even doing that with their retailers!

Dec. 14, 2017

They have terrible customer service. You get answer 2 days later and not satisfactory response . Copy-Paste answers no solutions. After 8 days still items are on production. I appreciated festive season they maybe more busy than usual but a lot of other POD companies doing 3 -4 days production. I switched most of my works to different company. They need to improve their customer service and they have to provide a lot more faster service than this...

Dec. 13, 2017

They sent both me and my customers the wrong T-shirts from a random company. Extremely unhappy and they have no phone number to call. I have emailed them with no reply. This is unacceptable and I have very unhappy customers

Dec. 9, 2017

HORRIBLE!!! I've sent multiple orders into production four days ago and NOTHING!! No movement on them getting produced but WORSE...I can't get anyone to respond to my emails! There's no contact email that is answered (I've emailed their customer care email without response!) so I have 5 orders just sitting there...I can't cancel because noone repsonds!! Don't use this app!

Dec. 20, 2017

At first I loved this app - not so much anymore! I sold 2 items on eBay where I have a 100% positive feedback score. I currently have two orders with two different issues placed with prinitify and to make it even worse I feel completely ignored by their customer service! One cosmetic bag is stuck in production for going on 9 days now - thats strike one on my eBay seller score for late shipment. Another customer is pissed because the tracking Printify sent me is not showing any movement through UPS for 8 days now! So yeah - now my hard earned 100% feedback score on eBay is in jeopardy. I'll be taking my business elsewhere from this point on.

Jan. 23, 2018

Not impressed compared to other companies doing the same thing. I have removed my products from the service, I will be using another source that delivered my first sample in 5 days flat, no questions or surprises.

Nov. 29, 2017

I just launched our label and chose Printify to be the provider of our products. They offer a wide array of printing options and sleeve printing is not found at most printers. My first few orders came messed up, my customers order also came messed up. They have amazing customer support and want to make it right, however they do not handle any of the work. They farm it out, and the companies that handle the actual work can really screw up. When 5 items out of 6 cannot be handled correctly the first time, or the second, then be warned if your companies brand relies on successful customer satisfaction everytime. These guys do not even come close. When you desl with a middle man to get you work at a second middle man, then you loose the ability to control the content and quality of the work.

Nov. 27, 2017

Very frustrated with this app. The prices are in US but it doesn't say that anywhere and as a result my business has lost money. Beware of using this if you're based in Canada.

Nov. 22, 2017

There are a number of things not working well with Printify: 1. Delivery times - Absolutely terrible. My most recent order went in on the 8th of November, was sent to Production on the 11th and was finally printed on the 18th with an expected delivery date of 24th of November. NOT ACCEPTABLE! You WILL have customer complaints. 2. The quality is not consistent and some prints have sticky, unfinished screen printing. This after the insane delivery times is sure to have angry customers. 3. If you order more than 1 sample item, get used to paying high shipping fees. As a customer mentioned previously, USE PRINTFUL instead. The quality and delivery times are worth the extra price.

Dec. 11, 2017

I would rate this zero stars if possible. This is the worst print quality I have ever seen. I've used at least 6 print on demand sites in search of the best quality for my customers. Printify is at the absolute bottom of that list. The print on sweaters is peeling and discolored on arrival. Product has not been washed or worn and is already faded and destroyed. Printify customer service takes days to respond and will not provide any compensation, even after photo evidence is supplied. Use Printful. With Printiful, the exact same files were provided and printed with excellent quality. I'm looking to have to refund at least 10-20 customers out of my own pockets now. DO NOT MAKE MY MISTAKE. Updated 12/11: Customer service wouldn't budge to help until I posted this review. Then I got a personal call and an offer to help. They reprinted and the new one they sent was worse than the original. Image is completely faded out on a light pink garment. The back is completely faded, yet the front is nice and dark but horribly blurry. Stay away at all costs, the bad prints are clearly not errors, but the norm. I now have multiple garments with errors and customer complaints. Take it from someone who sells 100 or more garments a month, do not use, they will embarrass you and make a bad name for your brand.

Nov. 18, 2017

Its just constantly thinking. Can't get in to the app :-(

Oct. 26, 2017

I'll admit, the first month of using this app was amazing. But it has gone downhill fast. Yes, it's extremely easy to use and allows orders to be sent off to production immediately after it's placed on your store, BUT it has so many weaknesses where Printful beats them out. Customer service never wants to help resolve issues either. This is coming from a customer who has used them for 2 months for over 150 shirts. 1. Everything is sub-contracted and nothing is actually printed by Printify. They take there monthly payment and really don't care about ensuring your satisfaction. 2. Some orders can take up to 14 days to fulfill. I've had this happen multiple times. I've refunded over 10 orders because of slow shipping times and taken the loss myself, Printify won't help on that front. 3. Once your order is in production (which can take only 10 minutes after an order is placed) they don't allow you to change your order. Whether its a cancellation, changing shipping address, or etc, they won't help. I've lost so much money just because of this it's not even funny. Have you ever ordered something and realize you ordered the wrong size? We all have, but they don't care. It will hurt your customer service and reviews when you break your customer the news, believe me. 4. I've had wrong shirts sent out that aren't even shirts I carry in my store. 2 weeks later, they have not refunded my money because its the "manufacturer" they use fault, not there's as a service. Absolutely absurd and so unprofessional on so many levels and this was my ultimate breaking point this week. 5. Shipping times are grossly slow. Not one of the services use First Class Mail or Priority. They use UPS ground which takes 1 week, or DHL Express which may be the worst shipping service of all time. Some times takes up to 10 days. Also, do not order from "T-Shirt and Sons" - they don't even offer a TRACKING NUMBER. We're in 2017, are you kidding me? Are you shipping it via a carrier pigeon? I can guarantee you now that you will receive so many complaints on shipping times it is not even worth it. If someone needs it within 10 days of you placing the order, just refund there money because it won't happen I can ensure you. Even if you pay the upgrade on shipping prices, it won't get there on time (which I've done multiple times and they still ship the same method and pocket the money - I've yet to be refunded this money as well). Though Printful is a few bucks more per shirt, there platform is EXTREMELY better. Offers various shipping speeds, has multiple centers, and you can even check on the status on your shirt at all times. I thought I'd never make the switch, but they are literally forcing me to with their terrible customer service. I thought this platform was my new best friend as I have this being used for three different companies, but I will now be removing it from all of them and going with Printful. Beware - you will refund so many of your customers it's not worth it. This company WILL go out of business if they continue running business this way. Good luck.

Oct. 20, 2017

Ordered a sample of a 100% cotton pullover hoodie, got sent an 80%C 20%P zip-up. Some of the stitching in the logo was also torn.

Oct. 18, 2017

Printify app is easy to work with BUT be aware that fulfillment takes 2-3X longer than what is listed as "average production time" under each product. For example, phone case = 1.64 days production time. ACTUAL is 6+ days fulfillment only after I had inquired about the status with a live chat. Add shipping time ON TOP of that. To summarize: Expect MINIMUM 4 days to indefinite for fulfillment time during off-peak times. Order at your own risk during the holidays!

Oct. 3, 2017

I ordered my samples over a month ago and still haven't received them. I will be discontinuing my business with them.

Aug. 29, 2017

I ordered a black onesie but was very disappointed to see the quality and the print. It looked more like a shiny sticker than a print and had terrible colors. I won't be using it.

Aug. 12, 2017

I have had one of the worst experiences of my life with this application because of the non-professional way I was treated. I was practically expelled and discriminated against the functions of this application by just defending my rights as a professional and social. For me it is a total lack of respect that for only one error caused by perhaps my little experience since I was a new user of this application Printify decided that I could not continue using their services. For days I was litigating with the Printify Customer Service the refunde for only $ 17. Apparently one of my orders was made twice by mistake, one was sent to my client and the other Printify decided to send it to me since it was too late to cancel the production process something very unexpected since in the event I communicate immediately with the Department of Printify and I offered an explanation of what happened and there was where they determined to send the second order to my address, but this does not end there, I asked them to at least let me select my size, favorite color, etc but they again denied My petition, something extremely unfair and illogical, since HOW COULD I USE A T-SHIRT THAT IS NOT OF MY TASTE OR OF MY PREFERENCE CHARACTERISTIC? Finally decided to make the return of the few $ 17 but won by only this small sum the dissatisfaction of a Client. Here I leave the email sent by Mrs. Alina Ignatovich of the customer service of Printify: Dear Alex, Dear Alex, Hope all is well! My team has notified me of the issues you had with our company. I have investigated all the communications you previously had with us, and here is our decision: We have refunded you one of the orders (5765735.1) to your credit card: Inline image 1 Alex, we believe that we will not be able to provide the service that you are looking for and you should look for another company that meets your requirements. Therefore, both your Printify accounts have now been terminated. Best regards, Alina Ignatovich Customer Care Manager at Printify Printifyapp.com

July 23, 2017

ordered 3 shirts so far, all 3 have had quality issues. A terrible experience so far. first one had the print about 4" from where it was supposed to, then they messed up the second one again, and the ink was dull, and the third one arrived with ink smudged / next to the graphic. not sure if it's bad luck or what, but i can't get a break here.

May 10, 2017

I had 3 orders with them (immediately upon starting with the app) and the shipping was extremely unorganized (2 inaccurate tracking numbers and 1 order shipped without a tracking number). A customer asked why her order was taking a week and a half at that point. After an online chat and emailing, the issue wasn't resolved (and not one of the 4 people I emailed responded). I suggest (and did suggest during the chat) that they get accurate tracking numbers AND use them on ALL shipments. It seems like that would be a good way to take care of customers. After the first 3 orders where a debacle, I decided this is not a good app for business purposes and have moved on.