Sweet Susie's Embroidery review for Privy ‑ Pop Ups, Email, & SMS

July 29, 2019

This is my experience with this company. I met with a sales representative online to make sure that I this company was what I needed. I am very small and just launched my website to collect emails. We discussed the various plans and I was assured that Privy would meet my needs so I signed up for their email plan. The next day after I signed up, the company had an 'internal event' so there was no support and they do not have support on the weekends. I went ahead and followed online tutorials and documentation and set up much of what i needed. Today when I call about adding the Facebook Pixel I find out that in order to do this I have to also have another Privy plan. I have just wasted many hours of work because at this point in time I do not need another Privy plan that I am no where near needing. This was an awful experience as my time is the most valuable asset I have and I just wasted alot of it with this company. Privy GET YOUR ACT TOGETHER! Your sales rep should have explained what I needed ahead of time and there should be something explaining all the requirements prior to someone purchasing the email plan. And as a side note, someone should not have to go three days without any support.