Privy ‑ Pop Ups, Email, & SMS

Sept. 27, 2019

way to expensive and algorithm is flawed. with shopify not counting pageviews I have 0 way of knowing how accurate your algorithm is that you use and have to trust you blindly. Not a smart business practice. With not even 4k visitors for this month you claim I have to be on the 50k page view plan I find it impossible to believe I reach 50k pageviews. Not to mention you cant honestly say if your algorithm counts you yourself viewing your own page thus penalizing you and using your algorithm means it counts viewers who may just enjoy looking at your products and never intending to buy thus penalizing you again . A very flawed system with so many competitor apps out there charging far less and working just as well and better. Customer service couldn't provide proof of pageviews when I brought up this concern and just linked articles about how they count it which doesnt help prove that you're an honest company. They did offer a 30% discount for 3 months which still makes the app too expensive for the traffic I truly get and number of sales I get. I will be contacting shopify to see if they can provide any proof of pageviews to compare it to your data you claim to have.

Sept. 26, 2019

I started using Privy at around the point they changed their pricing scheme, so I was able to view their previous pricing model and the newest model. I think their core service of popups is pretty good. But I was disappointed to find that 2 completely separate stores I run, that are not related to each other, were merged together for the monthly views. So I am at the point where the Privy app is disabled on both stores unless I pay their fees. So if one store has lots of views, but another doesn't have much at all, both stores Privy popups won't work. I have already done a live call with one of their staff where they hoped to show me the additional value Privy offers if I were to use their subscription service. But I do not think that minor features like more audience targeting is what I need. And I don't think it's worth paying $20-40+ monthly subscriptions for. Will be looking for other popup services in the meantime and transitioning away from Privy. I'd come back if they changed their pricing model back to what it was before.

Sept. 22, 2019

I was looking for an alternative to Mailchimp for sending mass newsletters. And I spent two days trying to send the first campaign with Privy Newsletters. A total nightmare! 1- Unable to upload photos to its newsletters template, the workaround would be copy&paste the link of the photo to it; 2- Test email won't work; 3- When sending emails got this error massage "Segment cannot be empty. Please adjust your filters." even when using send to All Contacts... I haven't tried others functions yet but this buggy app I have no confidence at all!

Sept. 18, 2019

Constantly asks for a review from the minute the app is installed. How can anyone possibly review an app after 30 seconds? Privy; give your customer a bit of time before you ask for this information! Also, the 15 days do not allow you to test the Newsletter function unless you book a phone appointment with them! Honestly? Deleted!

Sept. 15, 2019

cant review haven't used it yet. grehtrhrhjnyjntjuykyukhtrwhtrjytwjnytjytjytejmytejmytekjytekytekytek

Sept. 14, 2019

FAKE.............. Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.

Nov. 11, 2019

11/11/19 Updated: Cancelled today...they still have not fixed the de-duplication issue. Began using Klaviyo...way more full featured and cheaper too! Bye, Privy! ***** 10/10/19 Reply to Developer Comment: I would have left this alone but it is not cool to publicly tell a complete lie and say you don't have to MANUALLY de-duplicate your list...you absolutely do. As of today (Oct. 10 2019) this is what your Support team (Andy) had to say about the fact that your system doesn't automatically deduplicate emails that have different casing ([email protected] vs. [email protected])... "I checked internally and we are actively working on this now. The only update I can provide is: We're in a difficult situation where we need to determine how to make this change for all existing contacts across all business accounts. if there are duplicates how to fix them. - What if one of them is unsubscribed and the other is mailable? - How will this handle GDPR compliance in the context of duplicate customers for different businesses, or archived businesses? - Do we default to unsubscribing these? There's a lot of complications that play into this issue, im happy to provide you with an update when this have some movement on it" But don't take my word for it...before you use this product test if it allows emails with different casing to be created. You will see that Privy is not ready for prime time when it comes to email marketing. **** Original Review: It's really too bad that I can't give the a higher rating as I'd love to. I really like the app and the customer service and easy integration. BUT...they have one giant Achilles Heel. Their system allows for the same email address with different title cases to create duplicate records (e.g., [email protected] and [email protected] will create SEPARATE contacts) so you end up sending multiples to people all the time. You have to deduplicate your lists MANUALLY! The worst part is that they have known about this issue for months and have still not fixed it. De-duplication is the most fundamental feature of any email marketing program...it's staggering to me that they have let this go on for so long with no fix and have not even communicated the issue to their customers. Ask them about it before you sign up!

Sept. 10, 2019

baaaad so bad rgf3gf3tf25g46hgbt4twbhrwtbby rb btyunyuk,ngffbvdcdfgjkkiuytrtyujioiuytrjkoliuytrtyuiuytrt

Sept. 6, 2019

I´m just opening the app and i´m here. I can´t rate before i try it. I think this pop up should appear later, at least let us try it! Now lets see how it works!

Sept. 6, 2019

I did not enjoy this app 1. Hard To Learn 2. Has Annoying Pop-up Begging for a Review, Constantly 3 Go to Get an Email Service Provider 4. Didn't see the ability to easily customize content in email

Sept. 5, 2019

Terrible at creating emails. Doesn't send to all contacts. Support is very slow. NOT an alternative to Mailchimp. Really only good to get newsletter signups not to mail anything to anyone. Also, they don't want to let me submit this bad review which may be why they have a 4.7 star rating.

Aug. 31, 2019

too early to give a review on this app. very premature and inappropriate to do so. literally have nothing to say about it

Aug. 29, 2019

this review is part of the tutorial you have to walk through. haven't used the app much yet. don't know what they're hoping to get from this.

Aug. 22, 2019

I JUST INSTALL THE APP IT'S LOOK COOL WITH INTUITIVE HELP. I WILL GIVE YOU MY FEEDBACK LATER WHEN I USE IT

Aug. 17, 2019

"trying" to insert link in BUY BOW Button but it NEVER works and makes the the pop look real BAD. Had this samed problem before.

Aug. 16, 2019

havent even used it yet very tacky and wrong how in the hell am i supposed to rate it when i havent used it yet

Sept. 26, 2019

Privy started out great but has now cause me great difficulty in keep up with accurate data I have over 100 email subscribers Privy only showed 20 preventing me from having confidence in going forward with using this service. It is OK for a free app but I am currently looking for an alternative to this

Aug. 9, 2019

it would be nice if the review didnt pop up every time. leaving this review with 2 days using it because i got tired of the pop up. learned a lesson already, pop ups can be annoying as hell when you first open a page. 1 star

Aug. 7, 2019

It broke first time I tried to create a newsletter popup looks like it crashed

Aug. 15, 2019

The pop ups and exit intent designs are beautiful but the good stops there. I was asked/ forced to leave a review within minutes of being on the site to “complete the set up process”. I’ve since then edited my review here to include that even though my actual analytics are low, they show a more than 20x increase than what is actually true via any analytics that are readily available to force monthly subscriptions. I’ll stick with Klaviyo and bid farewell to this particular app. It’s a bit too shady for me.