Privy ‑ Pop Ups, Email, & SMS

Aug. 2, 2019

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July 29, 2019

This is my experience with this company. I met with a sales representative online to make sure that I this company was what I needed. I am very small and just launched my website to collect emails. We discussed the various plans and I was assured that Privy would meet my needs so I signed up for their email plan. The next day after I signed up, the company had an 'internal event' so there was no support and they do not have support on the weekends. I went ahead and followed online tutorials and documentation and set up much of what i needed. Today when I call about adding the Facebook Pixel I find out that in order to do this I have to also have another Privy plan. I have just wasted many hours of work because at this point in time I do not need another Privy plan that I am no where near needing. This was an awful experience as my time is the most valuable asset I have and I just wasted alot of it with this company. Privy GET YOUR ACT TOGETHER! Your sales rep should have explained what I needed ahead of time and there should be something explaining all the requirements prior to someone purchasing the email plan. And as a side note, someone should not have to go three days without any support.

July 29, 2019

Paid for the monthly subscription but am having issues, emailed them 3 times and they never got back to me after 5 days.

July 27, 2019

Wouldnt allow me to create email newsletters. Also the learn more button didnt even work so I'm very confused

July 27, 2019

I’m not recommended this app for anyone, they never help me recovery any abandonment cart. They charged $10 after 3days installation, I have only 5 sign in and 50 views. When the trial end they charge me another $20 dollar, and they don’t help me get any email, they just get my money. I don’t even choose the plan yet, they don’t give me any free plan. When I emailed them about that, they just ask me to cancel it. If you want your business to growth check a other option.

July 27, 2019

It’s really a great email pop up. Looks great and works. So why rate it so low? Because although it says there is a free plan and it goes by your page views that isn’t the case. It’s not what you think. They have their own page view counter which they use to determine your rate. I had according to them 22,000 + views. WOW! I wish. Right now it’s just me testing things and as much as I check I’m not looking that much. My Shopify views and google views show 32 visitors this week. Vast difference. Even if I was going to upgrade based on their false data the monthly price is just too much for a pop up especially being held hostage by their own counter. I am looking for something else. I would suggest you do the same unless scam counters are your “thing”.

July 25, 2019

This product is complete garbage especially when one takes price into consideration. I mainly was looking for a product to send out newsletters and privy is near useless if that is what you are looking for. You can't manually add emails to your email list. You can't separate your clients into separate mailing lists, there is no way of resizing or adjusting images in your emails. Add to that I've currently been waiting 2 1/2 hours for my last marketing email to send and that customer service didn't seem too bothered by that and you have a pretty nice idea of what using privy is like. I can't believe they are attempting to charge for a product which is not yet fully developed.

July 17, 2019

They charge by page view, so if you have a large office like ours and each employee visiting our site multiple times a day that adds up fast. If each of our employees visit our site twice a day (which is low) 25% of the monthly pageviews we're paying for would be our own employees. It would be a simple fix to exclude an IP address from pageviews.

July 15, 2019

once you get some traffic they will lie about your pageviews and charge you mad money. I only wanted exit intent pop up and was charged 35usd per month, other apps are much cheaper. Never again.

July 13, 2019

It is not mobile friendly at all. So annoying !! Hard to navigate around as pop ups come over the buttons your trying to select

July 12, 2019

The new pricing of this App is ridiculous considering I don't use it for email campaigns. Going from a FREE app to being $70 a month based on PAGE VIEWS alone?! Ridiculous. Uninstalling and finding a different App. Now they'll get new customers who will pay the outlandish fees because of the high ratings from customers who used the App when it was free. Really poor, extortionist practices. I am so unimpressed. I was willing to go to a paid plan, thinking it would be 5, maybe 10 dollars a month. Nope. Absolutely not worth the 70-200% markup they're now charging customers.

July 10, 2019

All I can say is: check the new price plan. It´s it just ridiculous how much money they want!!! How can you charge on monthly page views????

July 9, 2019

THEY FORCE ME TO BUY DUE TO THEIR NEW PRICING PLAN. ITS HORRIBLE TO FORCE YOUR LONG TERM CUSTOMERS! ITS BLACK MAIL, EITHER PAY US OR U CANT USE US

July 9, 2019

I have been using this app for over a year with just the basic features and only 1 campaign. Because my overall website has a lot of page views they want to bill me $140 a month.

July 9, 2019

The product appeared to work well but we found the company's 'service' (incessant emails) to be so annoying that we shelved the overall project in favor of other ones. Our phone meeting was bizarre. The final straw was the 'new pricing plan' which effectively killed our preliminary work- but the reality was no one in our company wanted to work with Privy. So if you are looking for an exit pop up it works- but if you are looking to be left alone to run your business go elsewhere. This isn't rocket science.

July 8, 2019

Loved this app, then Privy decided to take it from being free, to being $140 a month. No joke. Beginning July 9th, 2019, they now have it set up so that as long as you get fewer than 5,000 page views a month, it's free. But at my monthly page views (around 55,000) they want me to pay $140 a month. $140. A. Month. That's more than I pay for my website! Don't get me wrong, I would gladly pay for the app, as I definitely think it added value. I'd pay $20-$40 a month, which is more than I pay for any other app for my website. But $140 a month?? Get real Privy.

July 7, 2019

I just installed the app and trying to figure it out. I have no relative opinion at this point. Time will tell.

July 7, 2019

Shady business practices, taking advantage of site data they have been given access to to try and force a payment scheme on my site. Will never use again, and I encourage any shop owner who wants to do business with trusted partners to go find another app to integrate into their site.

July 5, 2019

This app was great as a free app. Suddenly charging based on website views rather than a subscriber list means my costs have gone up 140%. Other companies charge less than half of this.

July 2, 2019

This app helped last year however with removing the free forever plan really just serves to punish customers which supported them grow. Poor form