PC ‑ Product Options
Product Options & Customizer | Personalize Product Variants
Rating
4.8
feedback
1,788
chart
#423
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Sept. 23, 2019
I wish I could write a better review because I feel that this product has potential. But it is lacking SERIOUSLY in a couple different areas. The workflow to create a customization that has rules for it is incredibly obtuse. You can't make edits templates- only delete and start over. Templates apply the conditional logic but only display that the options are applied to the product. Sometimes the options appear twice on products in my store. Sometimes they appear even though none are applied. Other times they are missing the conditional logic. And support is HORRENDOUS. Strangely they reach out almost every day via email but almost never respond to requests for help.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Hello friends from Time Refinery! I've spent a bit of time reviewing the conversation strings and your challenges, and I do see where you would have lost faith in our team, even though they were trying hard to give the help needed... So my personal apologies that this didn't go very well. It's fairly rare that we can't get requests taken care of in a timely manner and get folks stores who add our app to be where they need to be to work well with it. I'm sorry that you felt you had to leave us a negative review. But if you'll give me a chance, I'd like to personally do all I can to earn a few more stars from you, and help you get any other issues with the app ironed out for your store? Just let me know and thanks again for all your communication and patience here... -Sean & The Product Customizer Support Team
Sept. 11, 2019
This app just makes everything so much better! I can get my customers to provide information needed for their purchase and a file upload to cut out them having to email it or text it which is just so much effort. This reduces the effort and it works GREAT! Sean helped get things on board and was quick to address my concerns! Its like someone is available around the clock! Keep it up! I highly recommend!!
Thanks SO MUCH for the great review! We appreciate you taking the time to share your feedback :-)
Sept. 1, 2019
Very useful app that allows our customers to customise their orders. The after sales support from Product Customizer is also very good. 10/10
Thanks so much for the great review! We appreciate your business.
Aug. 29, 2019
Product Options and Customizer has been a game changer for my business. It enables us to give our customers many options. Customer support has been excellent. They respond quickly and are very thorough.
Aug. 26, 2019
Super helpful customer service, responded to my questions right away and fixed the problem for me too.
Aug. 17, 2019
Did not work with Testament Theme and other issues. Cannot display as I want and would add weird products and cost to cart. Deleted and reverted the liquid files. Nothing but hassle ... and support do not work the weekend so be prepared if you are trying on a live shop.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Thanks for leaving us this review. This is Sean, the Customer Success Manager here. I have reviewed our email messages with you and it looks like we had some serious code conflicts on your theme files which caused customized pricing to add up incorrectly in your cart. VERY sorry about this trouble. I have messaged you again to try and offer some solutions and time frames for them, as we are committed to getting every store's theme working seamlessly with our app. This is indeed a very rare happening. If you decide to give us a chance to get this right for you, we will certainly work hard over the next day to do so! Thanks for your communication and understanding. -Sean H & The Product Options & Customizer Support Team
Aug. 10, 2019
We use this app to allow customers to upload their files and choose options prior to adding to cart. It works well and support is great. Nice app!
Hello friends from TerraSlate Paper! Thanks so much for leaving us an excellent review. The file upload option is certainly a must-have feature for stores with customized printed products. Happy that it's working well for you. Hope your online outlet for your store is a wild success! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Aug. 7, 2019
Only just started using this app but works well for the initial couple of products I've used it for. Easily installed, support does all the work if necessary and response is very quick indeed.
Hello friends from Elstead Maps! Many thanks for taking the time to give us this 5-star rating. Our team does try hard to respond quickly and implement fixes in real-time. We appreciate your business and hope your store sells millions! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Aug. 6, 2019
This app is perfect for allowing products to be customised by the customer with a an additional cost if necessary. I love that there was not need for installing any code myself, with the installation and upgrade handled totally by the support. The support team's communication is 5* with adjustments to the code being made quickly. This app and the support comes highly recommended in my opinion.
Hello friends from Blonde & Stone! Appreciate you writing this highly positive review for our app! Our team performing all coding installations for you is one of the perks of our app vs. other similar apps for sure :) It's good for everyone that we make sure it's working for your exact theme, since every theme is so different. Happy that our support team was great for you! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Aug. 3, 2019
Support simply not exists. After installation "get notified when back in stock" field disappears. "Required" field does not force to be filled out.
Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Hello and thanks for the feedback! Unfortunately you happened to install our app just before the weekend, and now on Monday when our support team is back in, we went in to fix these couple of simple issues... and you had already left this review and removed our app. ***PLEASE NOTE: Our team fixes simple issues like this every day, and each small "kink" that needs to be worked out is different for every theme in the Shopify ecosystem. So every theme has it's quirks, but WE CAN FIX THEM, and we do. Simply give our team up to 24 business hours (standard for all Shopify apps), and we will get er' done! This user simply didn't give us that time frame to work these simply kinks out for their theme.
Aug. 1, 2019
This is your best option for a basic product customization apps. Shopify limitations hinder such features by default, but Product Options and Customizer do their best to accommodate any needs within Shopify constraints. Support is helpful and responds within 24HR
Hello friends from FXR Racing! So happy that our app and our support were good for you - we work very hard at that, day in and day out. Thanks for the great rating on the Shopify app store! May your store be highly successful online!! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 31, 2019
We made some changes and had an issue with Product Customizer. We contacted app support and recieved really quick service. Daniel was very helpful and resolved our problem almost immediately after we contacted them.
Hello friends from Swag Store, Thanks much for the positive review here - we truly appreciate it! Hope you'll consider changing your 4-stars to 5-stars instead? If there's anything else we can do to earn that, please let us know ([email protected]). Daniel is the best, so I've passed on the kudos to him :) Hope your store sells millions! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 24, 2019
Really like the application and the bulk edit options. Awesome support on functionality and recommendations.
Hello friends from Scent of Duty, We so appreciate the positive review for our app here! Yes, the bulk edit options can be really helpful with hundreds (or more) of products that all have similar options. If there's ever any other ways we can support you, please let us know. Have a great one and hope your store sees TONS of visitors! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 23, 2019
I had some problems installing the app but the suport was fantastic and solved my problems. And Now i have ti say that is a really good app with great suport.
Hello friends from FairOporto! We are so grateful for the positive review here on the app store! If there is anything we can do to get you to change your 4-star review to a 5-star review instead, we would be grateful! Please let us know if there is any other way we can earn that from you ([email protected]). In the meantime, hope that FairOporto is massively successful online! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 22, 2019
The app is GREAT! I sell only customizable items and it perfectly works. I suggest the Premium Plan with which you can add prices to variants and set your own conditional logics. I could not imagine to work without it!
Hello friends from YupCollars! You ROCK for leaving us this review. Definitely have to have an app like this to overcome Shopify's variant limitations. Glad our app did just that for you! Thanks again and hope your store's sales skyrocket! -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Dec. 6, 2019
The team correcting some code problems on my product pages, completely destroyed my pages! After trying to contact them to solve the problems on my product pages caused by their application, they do not want to answer me anymore, because they did a stupid thing that they can not fix, it's crazy when you know how much we pay them !!
Thanks for taking the time to leave this review. I show that you emailed us on July 17th asking for help - just before the weekend unfortunately. On July 20th our agent Daniel was actively looking into your issue (and you were kind enough to follow up with us by email that same day). Daniel then continued to look into it on the 21st and was a bit stumped. So I emailed you on the 22nd letting you know we were actively looking into it and promised you a response that night from our best tech agent. On the 23rd we each exchanged emails and Daniel's last reply to you is that perhaps you were looking at a different store of yours than the one we had been working on... because he had fixed your issue at that point. His last email to you was: Hello again, Are we looking at the same shop? (link) See attached image... Regards, Daniel And we have not received a reply from you since then... please let us know if you still have concerns or issues here, we really want to make sure things are the way you need them to be now. And we hope you'll consider changing the review to more stars when you are satisfied? Thanks so much, -The Product Options & Customizer Team
July 21, 2019
This app works very well for my store so far. It's fast and very easy to use. Customer support is super helpful. Love it! Thank you
Hello friends from Pawsome Cat Tees! We are so grateful for the 5-star review here on the app store. Glad the app is fast and easy to use for your store. Your cat tees are awesome! Hope your store is massively popular online... -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
Sept. 8, 2022
This is one of three customiser apps I tried for burntsoul.com. After a few days of trials, I found that this was by far the most user-friendly and flexible app I could find. Since downloading two months ago it has reduced our service time on customer queries whilst increased sales on our customised product considerably. The support is also second to none with help always given out of hours in the quickest response time. I would highly recommend this to anyone considering it... well worth the money!! UPDATED - Again super fast support. Thanks Aman!
Hello friends from Burnt Soul, We truly appreciate the time you took to leave us this review online. Glad we were the winner out of 3 different apps you tried for customization options on your products. Our app is truly easy to use yet very powerful. If there is ever anything we can do for you please let us know! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 16, 2019
It is really helpful and the customer service is really good, thanks and five stars to the great team!
Hello friends from Tashi Handicrafts, What a fun store name you have! Thanks for this great review for our app. Our team really is great - and we appreciate you saying so. Hope your store sells millions online! :) -Sean the Customer Success Manager, & The Product Options and Customizer Support Team
July 8, 2019
I would give it 3.75 stars it does what it says and the customer support is exceptional. I had to pay extra to allow additional payment options. What I don't like is that when you make an addition to the cart it changes the # of cart items whit is confusing to the customer. Just not a seamless cart integration and it looks unprofessional.
Hello friends at Adorn Greek Gifts! This is Sean, the Customer Success Manager with Product Customizer :) Thanks for leaving us this rating! Glad our support has been great for you. I agree that checkout page integration is the toughest part for apps on Shopify to overcome. There is more than one solution to integrating extra charges into a store's cart and checkout page, and our app developers chose the one they did because it fixes most problems that other apps like ours don't... but unfortunately no solution on the Shopify app store solves them all. Thanks for understanding and taking the time here! -The Product Options & Customizer Team