All reviews

Rating Breakdown

  • 5
    88% (1,580 ratings)
  • 4
    6% (105 ratings)
  • 3
    1% (14 ratings)
  • 2
    1% (17 ratings)
  • 1
    4% (71 ratings)
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5 / 5 Share

July 7, 2019

The support for this app is out of this world. Not only do they help you but they WANT to help you!

Using app

Over 7 years

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at Cape Cod Beach Chair Company! This is Sean, the Customer Success Manager with Product Customizer :) Haha glad you caught onto that! We certainly want to help every client, even if we're not the perfect solution for a given store -- we're all in this together! Appreciate you taking the action here to leave us a review. May your store sell lots and lots... ​ -The Product Options & Customizer Team

5 / 5 Share

July 3, 2019

Love this app so much, it has allowed me to completely customise my listings to make it extremely customer friendly

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at Wallflower Arrangements! This is Sean, the Customer Success Manager with Product Customizer :) Really cool that you took the steps to leave us this stellar review! Thank you! Glad our app could fill that "variant gap" for you. Hope Wallflower Arrangements is a big hit in the online world in the coming months! ​ -The Product Options & Customizer Team

5 / 5 Share

July 3, 2019

My client added this app for her jewelry business. She needed to able to have customizing options and this app fit the bill. It's very user-friendly (both front and back end). We ran into an issue with the calculations for the cart but Daniel offered some prompt assistance that worked! Highly recommend!

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at Words By Heart! This is Sean, the Customer Success Manager with Product Customizer :) Thanks for using our app to help create the solution for your client! And that you as a developer would take the time to leave us a review says a lot about you! Appreciate it very much. Hope your design work, and this store, is a huge success in the future! ​ -The Product Options & Customizer Team

5 / 5 Share

June 27, 2019

Love this app so our customers can filter by size and color (variants). Sometimes a bit confusing/cumbersome to use.. but it works well and we like it! Changed themes and they helped to customize it so that it looked like it fit in with our new webstore.

Using app

About 4 years

Total reviews

11

Average rating

5.0

Developer Reply

​Hello friends at Warmblood Tack Store! This is Sean, the Customer Success Manager with Product Customizer :) We definitely are grateful for this 5-star review. Apps have to perform a lot of workarounds on the Shopify platform to get things running smoothly for each store -- glad we did a great job for you. Wishing your store a TON of success in the near future! ​ -The Product Options & Customizer Team

1 / 5 Share

June 26, 2019

We would not recommend using Product Customizer if you need to add options that cost the customer extra. The app has a serious glitch that causes those charges to stick around in the cart even after a customer removes the associated product from their cart. The issue has persisted for months, and the developers have been unable to fix the problem. (Communication on the status of the efforts to resolve the glitch was also very spotty, which just made it more frustrating.) We ended up finding another solution -- for us, that was using Shopify's variants feature -- because the app was costing us too much money in lost sales. It was also a nightmare for our customer service team. Hate to leave a bad review as the idea of the app is great, and the conditional logic feature is one we haven't found elsewhere. But ultimately we'd recommend finding a different solution -- Product Customizer just isn't up to our standards.

Using app

7 months

Total reviews

5

Average rating

4.2

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Friends from KMM, This is Sean, the Customer Success manager here. Our apologies that our app caused this persistent issue with your store's theme. In rare cases a theme is just too custom for us to find a fix, but that is very rare indeed. Thanks for giving us a chance and I'm sorry it wasn't all you hope it would be! If there is ever anything we can do for you to help redeem your experience (if and when you change your theme in the future) please do let us know. We try our hardest to solve 100% of client issues, and it really bums us out when one can't be resolved. Thanks for your communication.

5 / 5 Share

July 3, 2019

We had a small issue with the app not working properly when we changed themes, but Daniel was able to quickly solve the problem and make some other fine tune adjustments for us. There are still a few things I wish the app could do better, but overall... it's a very good app and gets the job done for us. Regarding another small update request, it was handled perfectly and quickly. Super app and support team.

Using app

About 6 years

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at Personalized Golf Balls! This is Sean, the Customer Success Manager with Product Customizer :) Thanks SO much for writing this review, including the helpful feedback. We have big plans for future feature rollouts for our app, so stay tuned on that front. In the meantime, trusting lots of sales come your way! ​ -The Product Options & Customizer Team

5 / 5 Share

June 17, 2019

Such a helpful company. We have bespoke fonts and they helped these work on the app. Brilliant app. definately recommend

Using app

11 months

Total reviews

4

Average rating

4.8

Developer Reply

​Hello friends at Snaffling Pig! This is Sean, the Customer Success Manager with Product Customizer :) So cool of you to write this positive rating for us on the app store! We like to think our app is brilliant for sure. Thanks for the recommendation and we also hope the Snaffling Pig Co store is a smash hit out there! Salud! ​ -The Product Options & Customizer Team

1 / 5 Share

June 12, 2019

Im sure the app is fine but the customer service is terrible. Two weeks without a reply and my store has had to be closed the entire time. These guys have cost me afortune and cannot be relied upon if your business needs custom options.

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team ------------------------------ Previous reply: Hello and thanks for taking the time to leave this review! This is Sean, the Customer Success manager. Your issue was extremely unique, and required developer help to fix. This is NOT normal for users of our app, so our sincerest apologies that you experienced that. Bottom line, with any developer issues, the client always has the option to uninstall the app, or use a good workaround temporarily until the fix is done... I had hoped our dev team would get to the bottom of your issue within a week, but sometimes it takes them a couple of weeks with a very unique and abnormal issue like this one. I have followed up with our team and they should have the fix done in the next couple of business days (crossing fingers!). Still here to help in the ways that we can, and even when it takes big $$ to our dev team to fix, we do get it done - just don't have a lot of control over the time frame with custom fixes. Thanks for your understanding! I'll email you as soon as this is ready of course...

5 / 5 Share

June 12, 2019

Installation is easy and the app is user friendly. Daniel with the support team was able to answer my questions in a timely manner. They also provide great training resources that aid users with the app.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at ACF Metals! This is Sean, the Customer Success Manager with Product Customizer :) Our guy Daniel rocks - so good at installations for stores, and fast troubleshooting. Also I'm happy that our training resources were helpful for you. Wishing ACF Metals tons of success in the coming months & years! ​ -The Product Options & Customizer Team

5 / 5 Share

June 10, 2019

Muy buena aplicación, además tuve algunos problemas cuando la instale y el soporte que me dieron fue muy amable y muy rápido.

Using app

About 1 year

Total reviews

3

Average rating

4.7

Developer Reply

​Hello friends at Caffenio! This is Sean, the Customer Success Manager with Product Customizer :) So glad our support was fast for you and got the job done in short order! We love what we do in supporting so many Shopify stores. May your store be a big hit in the online world! ​ -The Product Options & Customizer Team

5 / 5 Share

June 7, 2019

The support team are amazing, and were able to resolve any issues I had swiftly. Definitely recommend this app!

Store

Uunique

Using app

Over 4 years

Total reviews

3

Average rating

5.0

Developer Reply

​Hello friends at Uunique! This is Sean, the Customer Success Manager with Product Customizer :) We appreciate you making the effort to leave us this awesome rating on the Shopify app store! Glad we could do a fabulous job for you. Here's to hoping Uunique sells millions! ;) ​ -The Product Options & Customizer Team

5 / 5 Share

June 5, 2019

Really a great support team that help you to enable this app and get it working for your needs. A great price and great service really make this one stand out!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

​Hello friends at 2019 IST! This is Sean, the Customer Success Manager with Product Customizer :) We like to think that for what our app does, it's a great price and service. Glad it was a great tool for building out the 2019 IST shop! Thanks for leaving us the 5 Stars!! ​ -The Product Options & Customizer Team

5 / 5 Share

May 31, 2019

We recently installed this app to test it out for our subscription service and the ability to add more variants to our product. The tool is very intuitive and easy to use. When I had questions I emailed and got very quick responses and they actually answered my questions. (Even on the trial version). I would recommend this for anyone seeking to add more variants to their product in a seamless manner! Two thumbs up!

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

​This is Sean, the Customer Success Manager with Product Customizer :) Thanks for taking the initiative to leave this rating! Really glad our app has been intuitive and easy to use for sure. Hope Betsy Boo's Boutique is a huge hit! ​ ​Sean Hyatt, Customer Success Manager, Product Options & Customizer

5 / 5 Share

May 31, 2019

Our business is all about customization with options for fabrics, colors, variants & sizes. After checking out several apps, we are very pleased to have chosen PO&C due to convinience and superb customer support. In our experience so far they have the most responsive team, not hesitant to answer our questions immeditately and caring enough to be investing hundreds of dollars into experience of our customers. The issue we had was an added value option that wouldn't get removed from the cart on the mobile version without a user manually inserting a "0" value. Sean and the PO&C team were very enthusiastic about it and have invested more that our yearly subscribtion. That tells a lot about a client satisfaction orientation of this app developer business. Very impressed with their attitude and sure that this kind of approach will be attracting great results for all - their clients and the clients of their clients ))

Using app

2 months

Total reviews

7

Average rating

5.0

Developer Reply

​This is Sean, the Customer Success Manager with Product Customizer :) We super-appreciate you taking the time to leave this awesome review for our team. Our dev team worked hard to fix your issue and we had a celebration moment when it was. Convenience and great support is what we do! Hope your store is massively successful! ​ ​Sean Hyatt, Customer Success Manager, Product Options & Customizer

3 / 5 Share

May 28, 2019

The reason for three stars is that the app messed up the custom liquid I had done by a developer we hired. Please be aware that most developers won't fix any issues that arose from an outside source and will charge you to fix the glitch (which can be very costly) Product Customizer will say that it is not within their support to fix the issue that their theme created. In the end, even though the app looked promising and support did a great job making it look like part of your theme, we could not use the app. I would recommend this app if you do not have any custom liquid done on your product page. Also, remember to duplicate your theme before downloading the app. I was able to delete all the app's liquid within my theme with no problem and my issue was resolved once everything was deleted. Also, support was very helpful in all other matters and they do try to make their app work with your theme.

Using app

About 1 month

Total reviews

4

Average rating

4.5

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team --------------------------- Previous Reply:​ This is Sean, the Customer Success Manager with Product Customizer. I wanted to say thanks for taking the time to review us. Our tier-2 tech support guy Daniel tried his best to figure out your formatting issue for a couple of days, but couldn't. ​Every now and than, we encounter a theme that we just can't seem to get working seamlessly with our app (granted that's VERY rare), and it is super frustrating for us when that happens, because we want it to work perfectly for ever user and client of ours. ​ ​Again, please accept our apologies that this happened this way. Thanks for your understanding... ​Sean Hyatt, Customer Success Manager, Product Options & Customizer

5 / 5 Share

May 27, 2019

The app does everything I want it to do and it was super easy to use. Also the support team for this app is very responsive and always willing to help.

Using app

26 days

Total reviews

1

Average rating

5.0

Developer Reply

Hello friends from My Value Media! So happy that our response times were good for you, and that the app is easy to use. We kept the app simple in order to make it second-nature to use for Shopify store owners. Hope your store strikes it big :) -Sean H, Customer Success Manager, Product Options & Customizer

5 / 5 Share

May 22, 2019

This app is perfect for anyone that needs to add product options. Easy to use and set-up plus the support staff are excellent.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hello friends from Galway Irish Crystal! Thanks for the kudos for our support team. Glad the app is easy to use for you... I like that too, makes my job a little easier when building out our demo store and helping others build out their stores. Love your store's products! Very cool and may you enjoy immense success! -Sean H, Customer Success Manager, Product Options & Customizer

5 / 5 Share

Sept. 15, 2019

This app does everything I want it do to and always works correctly. It is pretty easy to use once you get the hang of it. When I installed a new theme it messed up how the app looked in my shop and I couldn't figure out the code (or where to put the code) to fix it. I emailed them with my issue asking for a bit of help and they just went ahead and did it all for me!! Amazing customer service and saved me so much time and hassle. Thanks so much. Gemma EDIT - Needed help with another problem where files weren't uploading correctly and again the team just fixed the problem for me! It's so amazing to find such a capable and helpful team - really makes running my business easier. Thanks and keep up the good work!

Using app

About 2 years

Total reviews

4

Average rating

5.0

Developer Reply

Hello friends from Dive Proof! Thanks for the excellent review, we really appreciate it! We do work hard to get our app working seamlessly with ANY Shopify theme - granted sometimes it takes just a little tweaking. May your store sell millions! -Sean H, Customer Success Manager, Product Options & Customizer

3 / 5 Share

May 17, 2019

The parts the app does, it does well and is easy to follow. But it won't adjust the total price in the price section (only in a little faded box below) which is a deal breaker for me. So I uninstalled it and went with another similar app for the same price that does.

Using app

3 days

Total reviews

4

Average rating

4.5

Developer Reply

Hello! This is Sean, the Customer Success Manager for Product Customizer. We took over this app from the previous owner :) You left a negative review for Product Customizer a long time ago and I am emailing to see if you wouldn’t mind removing it (or adding more stars)? We have already made several improvements and fixes to past issues with this app (including new features and 24/7 support) - and it REALLY helps our ranking on the App Store if we can remove the handful of negative reviews. Please let me know how I can support you and help in return? I appreciate it very much! -Sean & the Product Customizer Team --------------------------- Previous Reply:​ ​ This is Sean, the Customer Success Manager with Product Customizer. I see you removed our app, and I am aware it was because our tech support could not move the location or appearance of the up-charge totals on your product pages. VERY sorry about that - it is a simple system limitation of our app. If it was something within our knowledge to tweak for you, we certainly would have gone to work asap to fix it. Im so sorry that this limitation was a "deal-breaker" for you. Thanks for your time and for leaving this review -- it helps us to know what new features we can build into our app for the future, and what our clients are up against in this complex Shopify ecosystem. All the best to your store!

5 / 5 Share

May 3, 2019

This product and customer service are great. Sean, one of the reps, was pretty friendly when I asked for help. I highly recommend using this app.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hello to our friends at Rooted Steel! Thanks for the great review. Always so glad we can help make the experience a good one. Happy selling! -Sean, Customer Success, Product Options & Customizer