Bubatz-Heaven review for DECO Product Labels & Badges

1 / 5

Sept. 21, 2023

Support has not much idea after 30 minutes nothing happened. The problem could not be solved.

Using app

About 1 hour

Total reviews

1

Average rating

1.0

Developer Reply

Hi Bubatz Heaven, I'm truly sorry to hear about the difficulties you faced with our support team, and I understand your frustration. Your experience certainly falls short of our usual standards, and for that, I apologize. I truly understand your frustration with the issue you encountered, and I've personally investigated the matter. It's true that at that time our technical team encountered difficulties and incompetence in fixing the issue. However, at that time, we encountered challenges in resolving issues due to factors beyond our control (Data retrieval from Shopify). As evidence, during the time you experienced difficulties, when I searched on the online store's search engine, the product didn't appear. This means we can't retrieve data from Shopify either. This issue tends to persist for a period and then naturally resolves itself. We're committed to providing quick and effective solutions, and it's clear we missed the mark in this instance. Your feedback is invaluable, as it helps us identify areas for improvement. Once again, I apologize for the inconvenience you've experienced, and I appreciate your understanding as we actively strive to enhance our services. Best regards, Julie DECO Team

DECO Product Labels & Badges for Shopify
DECO Product Labels & Badges
4.9 star
718 reviews

Product labels, product badges, icons, countdown banner bars

Developer
Shopify App Store