All reviews

Rating Breakdown

  • 5
    90% (267 ratings)
  • 4
    4% (13 ratings)
  • 3
    2% (5 ratings)
  • 2
    1% (2 ratings)
  • 1
    3% (8 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 29, 2021

I love this app, it helps me add as many variations as I need, the support team was amazing, with quick help even with issues that were not their responsibility. thank you!

Using app

About 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2017

Hewn & Forged approved! Very responsive customer support!! I needed a bit of help getting the app installed on my site and it was done in about 15 minutes for a nominal fee. Custom Product Options is super easy to use and has the functionality for a business like ours. Thanks guys!

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 4, 2022

This app has allowed us to create all the complex personalization features for our custom wine box products. The interface is easy to use and well designed. The support team always responds quickly to questions and are overall very helpful.

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 6, 2017

Great app, unbelievably helpful support. Was having an issue that Shopify tech support though was related to this app. Turned out that it wasn't related to the app at all, but Brad figured it out and fixed it for me anyway! Wow!

Using app

9 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2017

After dealing with companies in my business that take days to respond with no news, it's great to see a company that responds quickly to their customers. These guys are awesome. I love this app and the support that comes with it.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2017

Works very well and integrates nicely into Shopify. We've been using this product live for about three months now.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 15, 2017

Awesome Customer Service! Any issue I have had has been resolved quickly!

Using app

10 months

Total reviews

4

Average rating

4.8

5 / 5 Share

March 15, 2017

Great customer support!!! You have a good app and a good customer support to go with it, good job! We recommend this app to all the shops ;)

Using app

10 days

Total reviews

1

Average rating

5.0

1 / 5 Share

March 13, 2017

Poor application. Terrible service. The application showed a price different from the price of the product and also, did not add it to the car. We have lost payment for that product and the developer does not want to acknowledge their error. The developer has just corrected the difference between the price that was displayed on the web and the actual price of the product to our order, but we are responsible for not synchronizing the ap when we had never changed the price. The most unfortunate thing is that it states that since we have not been charged with the installation of your app, they can not give back to us what they have caused us to lose. Shopify should analyze the continuity of this company. They should not treat a customer so badly.

Using app

About 1 month

Total reviews

6

Average rating

2.8

5 / 5 Share

March 13, 2017

Great app! Works perfectly for what I need. Service was excellent too. They were able to make a change I needed in order to get it working perfectly.

Using app

3 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 11, 2017

Easy to use and amazing support! We were up and running immediately. Highly recommend

Using app

Almost 2 years

Total reviews

6

Average rating

4.8

4 / 5 Share

March 8, 2017

Does everything that you need for custom options! Requires some set-up, and the process for adding and deleting options could be slightly automated by their creation tools, but does what it does well, and doesn't add too much of a load burden to Shopify! A few minor bugs with certain themes, but W3 will work with you to fix and remediate them!

Using app

About 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

March 7, 2017

This app is awesome! Very easy to use and customer service is great too! I had nother one for months, it was much more expensive and complicated...

Using app

About 1 year

Total reviews

7

Average rating

5.0

5 / 5 Share

March 6, 2017

the app is great, looks cool and does what it needs to do, very clean. what is fucking awesone however is the help line support. I only needed them the once, but it was early hours in the morning in HK, and Jas I think he/ she was called basically got added as a staff member, went off for 10 minutes and did the whole bloomin fix themself, came back, 'here you go'. Shit, I love that sort of 'sort the problem out first'attitude, top work W3, whoever you are, jas is a star

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 2, 2018

This app has been a watershed for our shop as we try to streamline our custom ordering process. It allows us to capture line item properties, build logic into the product listings and charge extra for options. It does require some integration testing and modification to notifications and invoices to properly show the extra information but the support team at W3 has been super helpful, responsive and have solved all of our issues. We evaluated other solutions first, but we found this to be the best option available for Shopify by far and the price is very reasonable. Update 11-2-2018: We updated our theme to the latest version and needed some help updating the custom product options. Within 1 hour of contacting the team at W3 Trends, we had everything fixed. I cannot recommend them highly enough. Thanks for being awesome!!

Using app

Over 1 year

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 23, 2017

It is simply the best app for all your product customization needs. It works great. It looks great. It is easy to use. Customer support is awesome. I highly recommend this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 22, 2017

So far so good! Just installed custom options and it's pretty easy to use. Had one little issue that they handled for me in just a few minutes. Great job guys! I'm definitely going to check out their other apps.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 15, 2017

The company helped with the few issues I had installing the app and were extremely helpful and responsive. The app does exactly what I need it to do- adds a charge for a monogram.

Using app

Over 4 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2017

Great stuff. With colour Swatches heaps of options and most importantly conditional logic this app is perfect for us. Support is great, really helpful and always get it right. Thanks.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 3, 2017

Love It!!!!! So easy to use and the Conditional Logic feature is great, super fast response from support staff, a must have app

Using app

11 months

Total reviews

2

Average rating

5.0