Sola Wood review for Reamaze Live Chat Helpdesk CRM
April 6, 2020
Reamaze works great a customer service platform, it has tons of features, a variety of very useful tools, and a great customer service team (who probably use their own platform I imagine). Their pricing is competitive and they've helped us out many, many times. The only thing I can say that is a drawback for them is their reporting, which doesn't give certain stats on an individual level (like first response time). Other than this, its been an intuitive, straight-forward, and useful service. Performance per dollar, I choose reamaze every time.
Thanks for the review! Just wanted to let you know that we do have a metric for first response time under the response time report. There's a unique toggle for this. Let us know if you can't find it. We'd also love to discuss the opportunity of building in a first response time metric for individual staff users. If this sounds good to you please let us know!
