Reamaze Live Chat Helpdesk CRM

Aug. 17, 2019

I'm just starting out dropshipping and have a few stores right now. Using this app to handle my chats and support on all of them in a single account is great!

Aug. 15, 2019

I’ve been a Reamaze customer for just over two weeks now and I must say that it’s not at all what I was expecting. As a business grows, your requirements in your CRM will grow too. There are a TON of platforms to filter through and compare to the rest. In our most recent search, Reamaze checked all of the right boxes and we gave it a shot. This is where our experience became vastly different from any previous softwares (we’ve used zendesk, live agent, front, and gorgias so far). I’ve not yet experienced a brand who has been so agile with feedback that they implemented same day software changes for better functionality. I’ve not yet experienced a brand who will involve you in development changes for a better experience. To be honest, I’ve not even experienced a brand that said “that’s great feedback, let’s look into it”. Reamaze has done all of the above and truly helped us provide an even better customer experience. Oh, and they built a plan based on my needs that ultimately saved me a few hundred extra dollars per month. Looking forward to the future with these guys and gals.

Aug. 14, 2019

Just started out my store and Marvin was extremely helpful in not only helping me get set up but also providing tips and strategies on how to succeed and also extending my trial since I haven't had much time to set things up yet. Extremely impressed with the amazing customer support and going out of the way to help me.

Aug. 6, 2019

We switched from our current platform to Re:amaze and are happy with our decision. support from the company has been great and they were happy to work with us to meet our needs. The platform itself works great and we have had very few issues. I look forward to continuing with Re:amaze in the future and leveraging more of what they have to offer.

July 31, 2019

Awesome platform. So easy to use, great value and saves me hours every week. No more constantly flitting between different social media channels, we take care of all the customer service stuff either on the web or using the mobile app, all in one place. It's a great integration with Shopify too, pulls any conversations you've had in the past, any current or previous orders are also pulled through. Makes everything so much easier. We're huge fans here at Foundry Coffee Roasters. 10/10

July 4, 2019

This is exactly what we have needed. It does everything you can ask for in a CRM and best of all the customer service is awesome!

July 1, 2019

This is for sure the most robust and solid platform our customer support team has ever seen. It integrates with every channel your customers are in (Social networks, Email, SMS, Voice channels and Messenger). The "Cues" feature allows us to send a message to the visitor based on certain criteria. You don't need developers in your team to take advantage of this. But if you have developers in your team, then Reamaze will take your game to a whole new level with more advanced targeted messages that will engage and convert your visitors into customers. More features: Chatbots, Staff members, Roles, Visitors Live View, Multiple brands, FULL Appearance Customization, Satisfaction Ratings, Reports. Oh, one more thing. Did I mention you can get access to see what any visitor is seeing on your website?... in real time? Yes, it works like magic. No more “what are you seeing now?”, “have you clicked on the green button yet?”... And last, but not less important, they have a great customer support team. Thank you, Marvin Strauss and Lu Wang, for helping our team get started with Reamaze. You guys are awesome!

June 27, 2019

A great app. Great service. Fantastic integration with Shopify - pulling in customer order data and page visits (and your Social media channels.) You will love the pricing too.

June 25, 2019

Excellent support app and support team. If you need support app for a shopify store, this is the best option available.

April 7, 2020

Re:Amaze is fantastic; easy to use and the support is very personable and great. It's like working with a small company. This software is really tailored towards e-commerce stores and great for small companies. We've used ReAmaze for years and still love it.

June 20, 2019

First off, outstanding customer service and support. Even more outstanding developer support. This is probably by far the best live chat and helpdesk platform out there for Shopify. Have tried other apps but Reamaze has much more depth even though it doesn't look like it on the surface. We plan to upgrade to Shopify Plus next year and will be taking Reamaze with us. What I like most about Reamaze is the way they've thought about how a helpdesk and live chat tool should work for ecommerce. It's not a generic tool like zendesk. For example, they include marketing automation features and chatbots for free. This indicates that their team has thought about how us merchants want to use a tool like this.

June 8, 2019

We thought we had everything under control until we started using Re-Amaze! It has made our work so much easier. They put together a custom package for us to suit our needs, and it was not as expensive as you would think. The team are fast and friendly to respond to any and all questions. Still learning all the benefits of it, and setting up bits and pieces here and there, but as an all-in-one CS help desk, we could not be more happier!

May 23, 2019

What is this magic? Not kidding. Just plain incredible. Re:amaze... I have been Re:amazed and Re:awoken to what a CS tool should be. We've been so frustrated with tools like Zendesk and other CS tools that do a small piece of what we need but don't tie it all together. Just plain WOW with you guys. You really do get it and understand what it's like to sit in the CS seat. You've thought out the user experience from the POV of a CS help rep and you've made their job easier and better. You've provided so much more than we expected and we're excited to bring amazing service to our customers through your incredible tool! Thanks so much for seeing the potential to create what we really need. Can't recommend any Shopify app higher than this one. Dead serious, it's the absolute best.

May 15, 2019

Throughout our various trials, we found Re:amaze to be the best support app for Shopify. Great set of features and really brings all your support channels into a central, easy to use system. Once you get it customized to your business, you will be surprised how much more efficient it makes customer service. Something your customers will most definitely appreciate. One drawback, for us at least, is the UI. It is just a little bit dated and seems like it would benefit from a graphic refresh. The only other drawback, and the reason for 1 star reduction, is the lack of a better phone integration. A comprehensive support app needs a good phone integration and Re:amaze currently only offers 1 through AirCall. The issue here is that AirCall has a minimum user requirement of 3 which translates into a minimum of $120/month just for their phone service. While this certainly is not a big deal for larger businesses, costs add up quickly and small businesses and sole props will find this a steep price to pay just to integrate their business phone into Re:amaze. A very comprehensive customer support app and one well worth considering for your business.

May 3, 2019

Application just works as expected. On our shop, answering and helping customers on spot it's a must. As for the support team ? GREAT job there guys. Fast response and on target’s bullseye. Thank you

April 5, 2019

I've used Reamaze for just over 2 years now and I have been very happy with their service and software. Any time I've had issues, their support team is on top of it and it gets answered within hours. They've also been busy working on a ton of addons and features since I've joined. Being as busy as I am, it's hard to keep up with these addons but they scheduled a 1-hr review of my account for my 2-year anniversary and helped me update my site with all the new features. Awesome! I highly recommend them for a small/medium help desk solution!!

April 2, 2019

We found this app to be the most powerful help desk one can ever use for eCommerce. We've been trying in the past 15 years many other solutions such as Zendesh, Helpscout...but re-amaze surpasses them all by far. Nothing is missing yet they have design a very intuitive UI easy to use and configure. Re-amaze helps use unify our entire customer support into a single solution. We can even reply to all our customers comments on social media. The support is really top notch and their price is competitive and fair. Congratulation to all the team!

March 20, 2019

Nothing beats this app, used it for a couple of months, and this will be a big deal on day on shopify.

Feb. 11, 2019

What can I say except that if you are like me and are hoping to find the right app for your customer support experience to be top notch, this is the way to go! The folks from Re:Amaze are AMAZING to say the least. Support is like no other and the ease of use is beyond what I had imagined! For a small company like mine, that houses thousands of parts and needs to be on point with our customer base, this software is a no-brainer! Go for it! You will be extremely happy!

Feb. 2, 2019

This app is absolutely beautiful. It's smooth, easy to use, not confusing in the slightest when you have different platforms bringing in support requests. Very impressed!