Jule-Sweaters review for Rebuy Personalization Engine
Nov. 11, 2024
The idea is good, and Rebuy seems like a good choice. But in reality i have had the most complicated, nonsense and waste of time onboarding, unfortunately. Some of the responsibility is of course mine. Nevertheless the designs Rebuy makes of is awful. The functions good but the design just awful. Furtherly i have been waiting for over six weeks - and still nothing is ready. Slow response, lot of different contact point, and long waiting for meeting makes me think this is a strategy they went down - for getting my signature even though they were busy. And then to buy them more time, since their developers are fully booked. So all in all i've paid +1.000$ - hold 4 meetings - sent +30 emails - +5 descriptions of photos of what i want. And we are no further. So from my experience i would never recommend Rebuy so far.
Hello! I am truly sorry to hear about the frustrating experience you've had with our onboarding process. We aim to make each step seamless and effective, and it looks like we may have missed the mark. I’ll escalate this to our leadership team ensure someone reaches out to discuss a way forward.
