BANKS JOURNAL review for Seel Worry‑Free Purchase

Aug. 12, 2021

Increasing online orders also increased number of returns. I have been looking for a solution that could reduce financial impact to from increased number of returns. And Kover's return assurance is the best (and probably the only) solution. Adding the return assurance to our service brought huge additional benefits to our customer service. With this service, it enables customer service team to be much friendlier, since they can happily take the returns. Even if the customer didn't purchase return assurance, customer service team will have friendlier talk point, such as by saying “I will make exception for return this time, but for next time, you should purchase return assurance”. Kover team is extremely responsive, professional, and very pleasant to work with.