Rippledesk: Phone, Calls, SMS for Shopify

Rippledesk: Phone, Calls, SMS

Rippledesk

Rating

5.0

feedback

10

Reviews

chart

#1,762

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    0%
  • Less than a month
    100%
  • Less than a year
    0%
  • More than a year
    0%

Reviews Summary

The reviews for this Shopify app are overwhelmingly positive, with users praising its ease of setup, customer support, and features like IVR, voice mail, call recording, and transcription. Many users appreciate the convenience of using one phone number for customer communication and the ability to customize the website widget for calls. Some users mention a slight delay in registering phone numbers for SMS but still rate the app highly. The upcoming release of a mobile app is eagerly anticipated by users who are frequently on the go.

Highlights

Ease of setup and use, customer support
Features like IVR, voice mail, call recording, and transcription
Convenience of using one phone number for communication
Customization of website widget for calls
Anticipation for the release of the mobile app

Rating Breakdown

  • 5
    100% (10 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 6, 2024

It's a great application for small businesses like ours on Shopify! I highly recommend it to anyone looking to Improve their customer experience!

Using app

19 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 5, 2024

This is such a handy tool for support. Now, our team uses one phone number to talk to customers, which makes things much easier.

Using app

19 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 4, 2024

I am getting way more calls now. The support team is super quick and helpful too.

Using app

19 days

Total reviews

13

Average rating

4.7

5 / 5 Share

Dec. 3, 2024

This app is easy to setup. I currently use the desktop app for receiving calls. A mobile app will be better. I use the app for my calls every day!

Using app

22 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Nov. 25, 2024

Useful for calls and messages. Just a slight delay in registering my phone number for sending SMS. Besides that, 10/10.

Using app

18 days

Total reviews

5

Average rating

5.0

All reviews

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