www.Nuroco.com review for SEO King
Jan. 20, 2019
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it the products pics dissapeared thank god they had a revert button. The reversed it and ok all my product pics came back. There app was not compatible. They told me we are refunding your money and you can move on. But after that I realized anytime I try to change one letter in the title or description all my pics would dissapear again which did not happen prior to this app. Shopify reached out to ask them for help to check code. There answer was your theme not my app. None of this had happened prior to the installation of this app and owner or support of this app is being very irresponsible about it. Now my theme is completely destroyed shopify tried to revert it and could not. I am leaving this detailed review to warn you if you install this make sure you have a backup and dont expect this app support to be of much help they put all the blame on you they will not give support. They will say why don't you move on?
Hi, I remember the situation, yes it was a theme issue. This app does not lose product photos, nor prevent product photos from appearing on a product page. The new theme had some css or javascript bug that was hiding the product photo thumbnails, I believe that was the issue, and unfortunately we don't have the ability to fix this for our merchants. This is outside the scope of our business (although we understand the issues quite clearly). In these cases we offer full refunds!
