SEO King
SEO King - AI-Powered SEO Manager
Rating
4.7
feedback
1,177
chart
#183
All reviews
Rating Breakdown
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May 27, 2019
Very poor service, I tried to talk to them in Chat And they did not answer for a few days and then blocked me from talking to them in Chat.
March 30, 2019
FACT REMAINS!!! THIS WAS NOT UNINSTALLED IN THE "MIDDLE" OF A BILLING CYCLE!! THIS APP WAS INSTALLED BY US AND EVERYTHING WAS FINE AND WE WERE BILLED ACCORDINGLY EACH MONTH, BUT WHEN IT CAME TO UNINSTALLING THE APP ON THE 1ST OF FEBRUARY, THEY STILL TAKE YOUR MONEY AND REFUSE TO REFUND!! BILLING CYCLE RUNS FROM THE 22ND TO THE 21ST OF EACH MONTH (DO THE MATH!!) I WOULD NOT RECOMMEND "PAYING" FOR THIS APP BECAUSE WHEN IT COMES TO SUPPORT AND RESPONSE THEY ARE RUDE IN THE FIRST PLACE AND SECONDLY REFUSE TO REFUND!! JUST A WARNING TO FUTURE USERS!!
Hi, when you uninstall the app in the middle of a billing cycle you will receive a final bill for the last billing cycle. This is normal practice. When our customers approach us via Live Chat with civility and dignity, we can usually make some exceptions :)
Jan. 20, 2019
This app has the absolute worse customer service. Do not use. After i used this app it destroyed my current theme. What happen was I ran the seo and after waiting for over two and a half days i realized that all my pictures in the product listings were missing. I contacted the support and they said its your theme not my app. I am not saying my theme does not have problems but since I installed it the products pics dissapeared thank god they had a revert button. The reversed it and ok all my product pics came back. There app was not compatible. They told me we are refunding your money and you can move on. But after that I realized anytime I try to change one letter in the title or description all my pics would dissapear again which did not happen prior to this app. Shopify reached out to ask them for help to check code. There answer was your theme not my app. None of this had happened prior to the installation of this app and owner or support of this app is being very irresponsible about it. Now my theme is completely destroyed shopify tried to revert it and could not. I am leaving this detailed review to warn you if you install this make sure you have a backup and dont expect this app support to be of much help they put all the blame on you they will not give support. They will say why don't you move on?
Hi, I remember the situation, yes it was a theme issue. This app does not lose product photos, nor prevent product photos from appearing on a product page. The new theme had some css or javascript bug that was hiding the product photo thumbnails, I believe that was the issue, and unfortunately we don't have the ability to fix this for our merchants. This is outside the scope of our business (although we understand the issues quite clearly). In these cases we offer full refunds!
Nov. 21, 2018
An App is either free or it is not. I'm fed up of installing apps that charge to function and are only free to install. Do you app developers think we shop owners have nothing more important to do with our time than playing "install and delete"???
Hi, sorry you found it confusing. We offer unlimited free usage for single product updates. However bulk product updates require a small payment (single or monthly fee). I think all quality apps will require some payment for usage... and I know that we're always re-investing in making our apps better for merchants!
Nov. 12, 2018
Very rude customer service. I asked the owner Julian Palei why I hadn't received what I paid for and he sent me the following message - "Hi I’ll just refund your payment. I don’t think you understand how this app works" Says it is free when nothing about the app is free. If you go on his website it says - "Build Relationships, Engage People"...couldn't be further from the truth.
Hi, sorry you had this issue with support. There are some situations where restoring all the photos and offering a full refund is the easiest solution! We always try to find the right balance... and it's not always obvious!
Oct. 19, 2018
les abia puesto una buena opinion pero me acabo de sacar la app y ya no me deja entrar y ya pague :C o y el de soprte no me a resuelto ni la primera pregunta que por que no habla español:C cero estrellas:C
Aug. 30, 2018
App created duplicate images for each product image. Had to manually delete over 300 duplicate product images one by one as there isn't better option. I wish I never installed this and payed for it money. Please skip this app.
Hi very sorry to hear this!.. This issue could have been resolved more quickly by contacting customer support using live chat. We always respond within 12-24 hours (often within minutes or a couple hours).
July 28, 2018
Sincerely, what is the honesty to say "It's free" when you add a payment at the end of the config, to validate? do you think you can be so much liers? I say no, precise it's not free, you should be in a better way to do business generally.....
Hi thanks for the feedback, we're always trying to improve our UX (user experience). We offer free unlimited single product updates, however bulk product updates require a small fee. Cheers!
June 12, 2018
blocking me from accessing the apps that the customer service center is handling is another stupid move that proves my point, VERY VERY RUDE CUSTOMER SERVICE< Rude Customer services call center, obviously, it was a mistake to download the app in the first place thinking it would help remove the watermarks.
Hi, I believe you signed up for a membership with a different app of ours after leaving a negative review on this app (along with some other apps of ours). Our customer support is instructed temporarily block any aggressive and rude users. In any case, I think there was some mistake here, because this app was not part of the original issue, and in the end you got the membership you wanted!
May 16, 2018
The worst app and support service ever. I raised a bug of this app to the support person. He refused to listen and investigate the problem. He didn't help me out with the bug. What he answered is that the bug that I found in the app is because of my computer and he proposed to refund me. I don't ask to be refunded but be helped out with my problem. My computer is running with windows 10, intel core i7 and touch screen, the latest of the latest configuration. If all the app providers do the same as people like him, we can never have high quality software with high quality services. I'm extremely disappointed.
Hi, sorry you had an issue, but resolving some issues with compatibility may require days or even weeks (since we have lots of other pressing issues). When users lack patience, usually our response is to explain that a fix is not currently possible and they should find a different app. We're only human... and at times we just don't have the resources available!
Feb. 24, 2018
Useless! Instead of cropping the picture with the image of your product in the middle, it leave a cheap looking border on either side of the image. Paid $4.99 to get them like that, then uninstalled it and did them properly myself. No refund either
Feb. 1, 2018
Not worth it. We paid for the APP and then it stopped working. If you want to return the images back to the way they were before, you will need to do it one by one NOT in bulk. Their servers are really slow. Paid for nothing and no refund.
Jan. 8, 2018
This was working great until they made an update that required that you give them a review to keep using the free version.
March 6, 2017
Not only didn't this app work correctly on every image, it DELETED some of our product images. Restoring the changes that were made in hopes that our files are put back without having to manually crawl through our website to see where there are errors. Really hope Shopify considers cleaning out apps like this from their store.
March 6, 2017
Faced problems with automated picture update and it missed up two products and duplicate photos and decrease of speed of website by factor of two. Software support was prompt, active and engaging then quiet. Challenges will always exist but with great and prompt service will go through all these hurdles. Great idea but needs to perform well. down time to fix these problem 2 days and I had to take my website offline.