Jordi-TEC review for SEOAnt ‑ AI SEO Optimizer

Hello there, First of all we sincerely apologize for what happened on your side. After thoroughly investigating the matter, we identified that these two charges were not processed through our APP. Instead, they were handled directly by Shopify, the platform we integrate with. For further clarification, I would like to explain the process in more detail to help you understand the situation. Our APP utilizes the Shopify API to manage charges, and this ensures a seamless experience for our users. However, in cases where charges are related to the merchant's subscription, we do not directly receive those charges and as a result, we were unable to identify and rectify the issue promptly. However, we highly suggest that you reach out to Shopify for a charge reversal request. Once again, we sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter. We strive to provide the best possible service to our merchants, and we take your concerns seriously. Should you have any further questions or concerns, please do not hesitate to reach out to our support team anytime, and we will be more than happy to assist you. Thank you! All the Best, Gill | Customer Support