Scout CRM (Shop Phone)

Nov. 9, 2018

*UPDATE* - This app is absolutely amazing. It's fluid and the action steps are easy to take. By far the greatest customer service for any app I've encountered because I was helped with great patience. Highly recommend adding this app to your store!

Nov. 4, 2018

Scout is a great idea. No other app like it. It was exactly what we needed. Scout is like a personal productivity assistant that helps us run our store better by telling us about the right customer events. It has already helped us recover several sales through the 1-on-1 focused conversations it enables. It alerts us about abandoned orders, repeat buyers, and VIP customers, as well as customers I need to follow up with. Love the app, highly recommend it to anyone who values good customer experience.

Oct. 15, 2018

I recently added this app and I'm really enjoying the results so far. It has been very helpful and informative, also helped turn some abandoned carts to sales. Thank you for this app!

Oct. 13, 2018

great app to use to see who is buying or abandoning your products/carts and makes it easy to respond to customers.

Oct. 5, 2018

I always struggled with abandoned carts, This was the app I was looking since the beginning. PLUS it is FREEEEEEEEEEEEEEEE

Oct. 3, 2018

Love love love! In the age of the internet the personalised 1 on 1 interactions are dying. But as a small business I know I still need to keep my 1 on 1 customer interactions alive, it's how I make most of my sales. Usually we have auto-emails that go out to try and recover our abandoned checkouts, but Scout is much better as helping me recovery my lost orders because I can reach out at the right time with one on one interactions to recover sales. Abandoned checkouts are frustrating to solve, but Scout lets me reach out via SMS, WhatsApp, or Phone to make my money. Not only is Scout helping me recover my abandoned checkouts, but it's also helping me increase my conversions because when I speak to customers I learn and get feedback about my store and what caused them to abandon in the first place. I learn this way and make the changes which is slowly making my site better and more optimised for conversions. Additionally, Scout is great for retention. It alerts me about win-back opportunities and follow up customers so I can reach out to ask for a review or just try to make an up-sell or re-sale. At the end of the day it's per personal assistant and has greatly increased my productivity while increasing sales at the same time. Thank you Scout!

Sept. 26, 2018

Scout is a great app for getting direct feedback in real-time about customers who have left their cart. Instead of finding out hours or days later, Scount allows you to contact the customer just as they move from the page

Sept. 26, 2018

This app is SO HELPFUL at letting me know when someone abandons their cart. You would be amazed at how many people almost buy something and then leave forever, but this app alerts me and keeps track of all of their information so that I can quickly follow up and offer service or a discount! The developers are also wonderful and genuine folks :)

Sept. 26, 2018

Scout is very helpful and useful app, especially the core concept of the app which not only helps you recover carts but also lets you have one to one conversations with your customers. One of the best customer service i ever recieved. Initially i had some issues so i got in touch with customer service who quickly resolved everything. The app allows you to email, whatsapp, recover abandoned carts and a lot more. Looking forward to all their new upcoming features. Thanks Scout customer service team.

Sept. 24, 2018

Scout has been helpful at many instances to recover abandoned customers instantly. We could recover 50% of our abandoned carts with Scout and would recommend to anyone who uses Shopify.

Dec. 18, 2019

I Used this app to recover my abandoned checkouts. They have gone from 29% to 9% recovery success. I love the scripts. Very customer focused. Thank guys keep going you'll get there. Great support Cheers Chris Berrysnaturalproducts Tongkatcanada.ca

Sept. 21, 2018

Scout is a really really great app to get in touch with your potential customers. I initially installed it to monitor my abandoned carts but it does more than that. It pings me the abandoned cart as soon as the customer leaves it. It constantly reminds me to call my old customers. It also informs me of the customer with the highest order value previous day. With just a glance, I know what is my customer's name and what did he/she leave in the cart. I can choose to call/whatsapp/email with just a click. Also, I can add as many team members as I want which makes it easy to share the logistics of calling/emailing customers. Above all it is free. No reason not to use it. Also, these guys take reviews/feedback really seriously and constantly work on improving it.

Sept. 20, 2018

Great way to capture information....... from items being picked... to addresses and emails of these possible buyers great power tool for e-commerce stores.

Sept. 20, 2018

Scout is great because it helps be gather feedback about my products and make improvements on my store to increase conversion

Sept. 20, 2018

Scout gives push notifications on abandoned carts with apersonalized feature of the contact options.

Sept. 19, 2018

Very helpful app!!! Scout gives always feedback on time, as well as many options to contact potential customers and maximise your store’s sales. Highly recommended by all of us at tripatricks.com

Sept. 19, 2018

amazing app, helps me learn more about my abandoned carts! Definitely worth the download.

Sept. 18, 2018

This app is a must for any eCommerce store looking to make extra sales and build a genuine relationship with customers in order to make a sales pitch or simply answer a few questions to build certainty within their mind of both your brand and product. The app easily shows abandoned checkouts and details the customers information so you can quickly and easily contact them.

Sept. 18, 2018

It been a week since I am using Scout and it’s amazing. App like this is must for every store. It notifies you immediately after a Customer had abandoned their cart and gives you option to contact them with drafted messages or emails. It makes recovery easy then sending abandoned cart emails. 7 Stars to this APP.

Sept. 18, 2018

Free, Automated. New updates have helped me convert a good amount of sales. Really helpful with carrying over information from one medium to another. Owner/Developer reached out personally. Great customer service! Highly Recommended.