Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,915
chart
#1,170
All reviews
Rating Breakdown
Review RSS Feed
Nov. 11, 2021
Great service offered by the team! A little bit of a wait for an answer sometimes but otherwise very helpful team!
Hi D. Antonio, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review as well as feedback about our app in the general. For your concern as slow response, we will improve our supporting skill more and more to reach your expectation. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency
Nov. 3, 2021
Some bugs and errors may appear in the way but I almost always manage to fix them if not, I would contact the customer support and they would ]fix the issue,
Hi Lara, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
Oct. 30, 2021
The app is user friendly and free, but you actually need to have a monthly paid plan to start using it.
Hi Gin, Here's Marcus from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your positive review. As your current plan is in Free, so you can add 1 basic language and 1 currency. To add more target languages as well as currencies, you should consider to upgrade to higher plan. Besides, you can use more useful functions along with advance settings from language and currency. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Marcus Transcy - Translate Language and Convert Currency
Oct. 28, 2021
Very easy to use, good support team. Love the automatic sync function to shopify. The only bad thing is it seems a bit slow sometimes.
Hi Michaela, Here's Andrew from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app. Rest assured that we will do our best to deserve your trust. In relation to your concern as the loading speed, I have seen my colleague has sent you a follow up email, please response to them so they can help you further, thanks. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Andrew Transcy - Translate Language and Convert Currency
Oct. 25, 2021
The app works well but you need some assistance for the menu updates. Overall recommend to anyone looking for this
Hi Sofia, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you your review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Oct. 20, 2021
interface looks pretty good. was unable to pick the language i wanted to translate to(ok now). there are many options for me to use, seems like it is well liked by other store owners.
Hi Mark, My name's Selina from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Selina Transcy - Translate Language and Convert Currency
Oct. 15, 2021
بها صعوبة شوي ولكنها رائعة وتلبي طلبك It is a little difficult, but it is wonderful and meets your request
Hi there, This is Christabel from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks your review about your app. I have seen you said that "It is a little difficult", my colleague has sent you a follow-up email please let them know more details, so they can check and help you further. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Christabel Transcy - Translate Language and Convert Currency
Oct. 7, 2021
This is the first time to use this app, so far so good going through the configuration, the settings and changing them can be done with ease within 5 mins.
Hi Frank, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Oct. 6, 2021
Very helpful customer support! Some minor bugs when running with various third party themes, but most of them managed to get resolved. Overall a good translator app.
Hi Erik, Here's Roger from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Roger Transcy - Translate Language and Convert Currency
Oct. 3, 2021
The translation is not accurate but helps a loot and it is a good app. Support works well too, got all the help I needed.
Hi Jose, I'm Kaylin from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review. In case our translation cannot reach your expectation, you can edit your translation in-app. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kaylin Transcy - Translate Language and Convert Currency
Sept. 27, 2021
I used it for language translation and currency thanks :) It's a great help and easy to use. And with great support.
Hi Stanley, Here's Jena from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Jena Transcy - Translate Language and Convert Currency
Sept. 9, 2021
Jane was very helpful and understanding when i wasnt sure of things. would highly recommend thank you
Hi Rose, I'm Mirabel from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Mirabel Transcy - Translate Language and Convert Currency
Sept. 8, 2021
good, good, good, good, good, good, good, good, good, good, not bad, not bad, not bad, not bad, not bad
Hi Yahya, Here's Garrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review about our app. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Garrick Transcy - Translate Language and Convert Currency
Sept. 8, 2021
Great app for traslation. Simple and useful! The greatest thing is that you have support 24/7 for any question and problems!
Hi Raffaele, Here's Farley from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Farley Transcy - Translate Language and Convert Currency
Sept. 3, 2021
Works well and fairly good support, but the supporters are not technical so they are just the first layer and often they'll ask the dev team review issues. Main issue is when it translates elements on the site which it shouldn't such as sizes, etc.
Hi Senai, Here's Kane from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your feedback about our support would be really meaningful to me. Regarding to your issues, firstly our agents are preparing the basic technical knowledge and because your issue is related to code, so it needs Dev team to find the root cause and then fix it as soon as possible. Secondly, your variants including sizes or color, is not translating properly because those variants are considered as third party elements, so our app will automatically detect it and translate it, in case you want those variants not being translated, just please let us know, so we will keep its meaning as the same as original. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Kane Transcy - Translate Language and Convert Currency
Sept. 3, 2021
I am located in the US, but if I want the flag to appear, the British flag appears with the US lag and it cannot be changed. I do not like that, but customer service was very helpful. The currency info seems to work as desired.
Hi Kawaski, This is Patrick from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. For your concern as customize the flag, we much appreciate your feedback and we can assure you that our dev team will surely consider it in future releases. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Patrick Transcy - Translate Language and Convert Currency
Sept. 2, 2021
Getting a few errors and bugs sometimes, but the customer service is awesome and they are very helpful and gets my problems solved.
Hi Hitomi, I'm Bellamy from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for positive review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Bellamy Transcy - Translate Language and Convert Currency
Aug. 31, 2021
The customer support for Transcy is very good, always aiding in solving tech issues in a few days. Regarding the interface of the app, it is slightly slow to translate and there may be some issues that arise. However the staff will be there to aid in solving them as mentioned.
Hi KOMME, This is Keisha from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate you taking the time out to share your experience with us. For your concern as "it is slightly slow to translate", as usual our app will translate your store almost immediately after your page is fully loaded. Another concern is that because some issues is related to technical issue, so it needs Dev to check and fix it, it's hard to avoid delay but once your issue is raised, we will try to resolve it as soon as possible. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Keisha Transcy - Translate Language and Convert Currency
Aug. 31, 2021
The team was a great help. I have had there help 2 or 3 times. I definitely recommend getting them to help you.
Hi Dwayne, This is Adela from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Adela Transcy - Translate Language and Convert Currency
Aug. 22, 2021
Still doing the translation process but I was surprised that the support contacted me right away without me asking first and helped me with the process. Appreciate it a lot! Will come back to update this review once the process is done.
Hi Muhammad, This is Amanda from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. I have seen that you are having an active chat with my colleague, please let them know if you need further support. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Amanda Transcy - Translate Language and Convert Currency