Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,915
chart
#1,170
All reviews
Rating Breakdown
Review RSS Feed
Aug. 19, 2021
Sometimes it has technical problems, but the support team is there to help! Don't hesitate to ask them about any problems you're having.
Hi Joan, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your review. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Joyce Transcy - Translate Language and Convert Currency
Aug. 10, 2021
Fast and kind support. Lisa was very kind to help me setting up the currency function and answered my question very fast.
Hi Laura, Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Seri Transcy - Translate Language and Convert Currency
Aug. 7, 2021
I use the app to translate my store into for the market in India. I really like how it works. With a click of a button my customers in India are able to read in their language! And I really appreciated Lisa's help. She made it super easy for me to complete the work in very little time. Thank you so much!
Hi Danielle, I'm Stephen from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Stephen Transcy - Translate Language and Convert Currency
July 26, 2021
Resolved Issues Fast. Easy to use and translation to Spanish very accurate. I have to request support twice though.
Hi Nathalia, I'm Garrick from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. I'm glad we were able to meet your expectations! Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Garrick Transcy - Translate Language and Convert Currency
July 25, 2021
nice app easy to use could do with more languages for a better price but still good simple and easy .
Hi INDA, This is Xavia from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Xavia Transcy - Translate Language and Convert Currency
July 21, 2021
There was some issue with the translation when using the app. When contacting customer service, they instantly answered and came up with a solution for the problem. Great communication and very helpful!
Hi Aroa, I'm Eira from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Eira Transcy - Translate Language and Convert Currency
July 7, 2021
I used this app to translate my website parapaquetes.com / supplies.shop from spanish to english. It was a bit confusing at first but after getting to know the app it became easier. Customer service was a bit slow until Andy showed up. I had a 404 error when switching from language to language and he helped me out quickly. I will upgrade to the essential plan once I have my media ready. I cant wait to test my website in different countries. Thanks a lot!
Hi Cristobal, Here's Jewel from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Jewel Transcy - Translate Language and Convert Currency
July 7, 2021
good support, a bug happened with my account, giving me some problems with adding multiple language, but the support guy helped me a lot and resolved my problem
Hi there, My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Muffin Transcy - Translate Language and Convert Currency
July 1, 2021
Quick response , Correct solutions , kind and polite response. Very useful APP. 100 % reliable app. Thanks!
Hi Kishimura, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
June 26, 2021
I used the App to help me to translate my online store and it is easy to install and works very well. I would like if the free pack had at least 2 language available to use.
Hi Sunira, I'm Kate from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We got your feedback about free plan with 2 target languages instead of one. However, for free plan, we are offering not only basic features for language translate and currency converter but also all premium functions for testing within 7 trial days. We hope you have a good experience with our Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Kate Transcy - Translate Language and Convert Currency
June 22, 2021
I like this app, also would like to thank to the customer service department, Liza, to helping me making my web page running correctly with the app. Now my Web is looking better in this translator.
Hi Carmen, I'm Joyce from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your positive review. We hope you have a good experience with our support team and Transcy app. Additionally, please spend your precious time to visit our blogs at https://fireapps.io/blog in relation to e-commerce knowledge as well as the latest news of Transcy. If you have any questions or concerns, please feel free to contact us via our 24/7 live chat or email us at [email protected], we are always willing to help you! Best Regards Joyce Transcy - Translate Language and Convert Currency
June 21, 2021
The app allows you to translate most of the website's front end elements without a problem. They also offer auto-translation, which is useful. The customer service is responsive and helpful. Translation quality is good (English to French).
Hi Niculae, Here's Felicity from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Felicity Transcy - Translate Language and Convert Currency
June 10, 2021
I enjoy the Transcy app because gets the job done! As A new business owner I was able to add this app for free and enjoy some of its features.
Hi Maya, This is Petey from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Petey Transcy - Translate Language and Convert Currency
June 9, 2021
just started using this app and it does what it promises. Only thing i'd love to see is a better tutorial
Hi Bart, Here's Aretha from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and your feedback about our app. Regarding to your issue, as you mentioned you are meeting trouble with our tutorial, you please explain it in details so we can help you further, also based on your feedback, we will improve it in the better way. My colleague has sent you a follow-up email, please let them know if you need further support. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Aretha Transcy - Translate Language and Convert Currency
May 30, 2021
easy to work with, but a bit expensive if you really want to so something. Maybe a Lite subscription would be amazing
Hi Olivier, I'm Otis from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for your feedback Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Otis Transcy - Translate Language and Convert Currency
May 28, 2021
Great app and great and fast support. inapp speed could be improved it is pretty slow when translating.
Hi Jens, Here's Darius from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your greathearted review. Regarding to your concern as pretty slow when translating, in the general, the translation speed is depended on some elements such as how many pages as well as languages you are translating, the more pages you translate, the slow speed of translating your pages should be Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Darius Transcy - Translate Language and Convert Currency
May 22, 2021
great help! kind words and quick help. I had problems with double pricing and it was fixed in 1 hour or so.
Hi Joao, This is Louisa from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Louisa Transcy - Translate Language and Convert Currency
May 10, 2021
It is a great app allowing us to have different currencies (at automated exchange rates), user-friendly interface and very good customer support that solves all our problems asap. Only reason we are not giving 5 stars is the speed of the interface, which takes long to load causing obvious delays and, even worse sometimes, saved translations are not properly saved.
Hi Aris, This is Thomas from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review as well as valuable feedbacks Regarding to your concern including the loading speed of the interface and save translations are not saved, my colleague is taking your case on the relevant chat, please elaborate it, so they can help you further. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Thomas Transcy - Translate Language and Convert Currency
May 2, 2021
Great product, a little expensive but it does his own. The only negative thing: sometimes the translations have bugs: instead of some characters, others are inserted totally at random, the thing remains easy to solve with manual editing.
Hi Francesco, Here's James from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review and valuable feedback. However as you have mentioned your negative things, we seem not to catch your point, please elaborate it in active chat with my colleague, so they can help you further. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, James Transcy - Translate Language and Convert Currency
April 30, 2021
Little bit slow and sometimes gets stuck, but overall great app. very helpful customer service. will continue to use it.
Hi Shahainy, My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy and loving our support. In relation to your concern "Little bit slow and sometimes gets stuck", you please elaborate it, so we can help you further. As we have checked and seen that you're having an active chat with my colleague, please let them know. Also, I would be more than happy to make your business more and more increasingly if you spend your precious time to visit our blog at https://fireapps.io/blog for the latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. If you need any further assistance, please let us know via our 24/7 live chat or email us at [email protected] Regards, Muffin Transcy - Translate Language and Convert Currency