Transcy: AI Language Translate
Transcy Shopify Language Translation & Currency Converter
Rating
4.8
feedback
5,915
chart
#1,170
All reviews
Rating Breakdown
Review RSS Feed
April 27, 2021
thank you for this services. it was fairly easy to use and free of charge. I wanted to add USD conversion as well without success.
Hi there, This is Lauren from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you for using and trusting us. For your concern as "I wanted to add USD conversion as well without success", we have sent you a follow up email, please elaborate it and my colleague will help you further. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lauren Transcy - Translate Language and Convert Currency
April 26, 2021
Magnifique application, je recommande. Application complète j'attente avec patience la mise à jour. Merci pour votre travail.
Hi Siaka, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Once we have an update for the function to translate review content from Ali Reviews, we will let you know. Your patience will be highly appreciated. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
April 23, 2021
I really this app. It gives you more opportunities to grow your business. Just wish it would allow more languages for a better cost
Hi there, I'm Sophie from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. For free plan, you can add only one target language to translate, to experience with translating more languages, you can consider to upgrade your plan. With the higher plan, you will have more words as well as more useful functions. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Sophie Transcy - Translate Language and Convert Currency
April 23, 2021
Great and fast support! Thanks again. I had two problems and they solved one immediately and gave the other one as a bug ticket to their IT department who will sort this out together with Shopify now.
Hi Daniel, This is Lauren from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. However, the bug as you mentioned in the relevant conversation is coming from Shopify and it's out of our control, you please contact Shopify for further support. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lauren Transcy - Translate Language and Convert Currency
April 20, 2021
Ease of use for translation. Customer support was really helpful when we had an issue with our language switcher. Would recommend!
Hi there, This is Sophie from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Sophie Transcy - Translate Language and Convert Currency
April 19, 2021
i had some problem with the app and i find some who help to fix it this app is very useful, thank you for helping me
Hi Mariela, Here's Seri from Transcy - Translate Language and Convert Currency Support Team. Thank you so much for your awesome comments, we're really happy to know that you love our app & support. In addition, using Transcy combined with general knowledge about e-commerce market via our blogs at https://fireapps.io/blog which might be helpful for your business Please, don't hesitate to reach us for any queries or concerns via our 24/7 live chat or email us at [email protected] Regards, Seri Transcy - Translate Language and Convert Currency
April 2, 2021
best app i like it its very easy to use and looks good translation is perfect in every word try it yourself.
Hi there, Here's Lynn from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your great review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lynn Transcy - Translate Language and Convert Currency
April 1, 2021
Works fine. Simple as that. :) Support is always online and is very experienced. I was having some difficulties but all solved thanks to the developers.
Hi Wout, Here's Evans from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your review. Besides that, to make your experience better, we will keep on improving our services for valued Transcy users like you. Thank you for the loving words you've shared, and thank you for being the best part of Transcy. Also I highly recommend you to check our blog for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips, and more than that at https://fireapps.io/blog If you have any further questions, please feel free to contact us via our 24/7 live chat, or email us at [email protected] Regards, Evans Transcy - Translate Language and Convert Currency
March 19, 2021
I used this app to be able to offer my yoga clothes in spanish and english. It did it, but only partially. It is also a little slow. Otherwise, a good app for simple translation.
Hi there, I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Regarding to your concern "It did it, but only partially", this might happen because your available has been run out, if not please elaborate it, so we can help you further. As we has sent you a follow-up email, please let them if you need further support. Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Anna Transcy - Translate Language and Convert Currency
March 16, 2021
I wish there were at least the option of 5 languages for free. However I will try to make it work for as long as I can.
Hi there, This is Victoria from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate you taking the time out to share your experience with us. With Free plan, we just offer adding only one target language, however, so feel free to experience, and test all basic features in Transcy. Furthermore, you could try 7 days FREE for Premium functions trial. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Victoria Transcy - Translate Language and Convert Currency
March 13, 2021
Very helpful! Love the fact that you can have a small plan for free (having 2 languages is very important for me, but I don't have the budget of a big enterprise). The only thing is that the system is a little slow (it doesn't seem to slow down my shop - it's actually slow when I need to translate my stuff...). But otherwise, the support staff is super efficent and quite sweet.
Hi there, This is Johnson from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. Regarding to your concern, our Dev team is checking on and improving it to increase the loading page when you switch into other languages. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Johnson Transcy - Translate Language and Convert Currency
March 4, 2021
I am grateful for the live chat help and I am please with the app performance. I would only suggest a 6 month free trial for new stores so we can really see the value added and be more established before taking on an extra monthly cost.
Hi there, I'm Liam from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a positive review of you. We will note your feedback and forward it to concern team. For now, we are offering Free plan for testing purpose with basic functions, so that you can have a good experience before deciding to upgrade paid plan with more useful functions. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Liam Transcy - Translate Language and Convert Currency
March 1, 2021
Tutto molto semplice, intuitivo. Già con il piano free si può fare tutto il necessario per partire, consigliato!
Hi there, This is Mason from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for Transcy users like you. Along with Transcy, we extremely advise you to check our blog at https://fireapps.io/blog which has been a great source for merchants in e-commerce market. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Mason Transcy - Translate Language and Convert Currency
Feb. 25, 2021
It would be nice if the currency section allows custom prices as well as automatic exchanges. So that one can enter custom prices for different markets. This would especially be useful if the store offers worldwide free shipping.
Hi there, Here's Ruby from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and feedback about our app. Regarding to your concerns, at the moment, you cannot set or edit the currency conversions (Exchange rates) in Transcy by yourself because we get all data of the Exchange rate directly from European Central Bank system. Also with this new update, we're so happy to bring a brand-new function is Auto Switch Currency based on visitor's location. As I have checked and seen that you are having active chat with my colleague, please let them if you need further support. Regards, Ruby Transcy - Translate Language and Convert Currency
Feb. 25, 2021
Customer service is great, Lisa helped me very promptly to modify the settings and I didn't need to stress about it. 24/7 Customer Service is very real, and very efficient. Would recommend.
Hi there, I'm Scarlett from Transcy - Translate Language and Convert Currency Customer Support Team. We would like to thank you for such a wonderful review of you. Your feedback really means a lot to our Transcy team and we have been trying our best to develop and improve Transcy to serve you and meet your demand. At the same time, your business would be more than successful, if you spend your time to take a look our blog at https://fireapps.io/blog for for latest news regarding not only Transcy, but also other our FireApps applications and e-commerce tips. Our Support Team is always available 24/7 so please do not hesitate to let us know if you need any help via live chat or email us at [email protected] Regards, Scarlett Transcy - Translate Language and Convert Currency
Feb. 25, 2021
I like this app very much, Raymond helps me to fix a problem on my page very fast. I hope the app keep improving
Hi there, Here's Piper from Transcy - Translate Language and Convert Currency Customer Support Team. Thanks for your review and your feedback about our support would be really meaningful to me. Rest assured that we will do our best to deserve your trust. More than this, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Lynn Transcy - Translate Language and Convert Currency
Feb. 18, 2021
verry good support, and good translations, Greek language could be better but still... good translations, I would like to have the possibility to add manual translation
Hi there, My name's Muffin from Transcy - Translate Language and Convert Currency Customer Support Team. We really appreciate your feedback and comment about your experience when using Transcy. Regarding to your concern about "add manual translation", please be advised that our app allows you to edit/put the translation manually. You can find the edit interface by going to the Transcy Dashboard -> Translation -> Translate Store -> Choose the page you want to edit You are having an active chat with my colleague, please let them know if you need more help. Regards, Muffin Transcy - Translate Language and Convert Currency
Feb. 4, 2021
I think it's more valuable if you pay for a plan, because otherwise you can only translate one language. I did have great support from Muffin though and she was able to assist. It's just the app itself on the free plan is a bit flaky.
Hi there, I'm Anna from Transcy - Translate Language and Convert Currency Customer Support Team. It sounds like you had a good time with us. Thanks for taking the time to share your feedback with Transcy. We will note your feedback and try to improve our app in the better way to meet your expectations! Since you are having an active chat with my colleague, please let them know if you need further help. Furthermore we really care how your business is in e-commerce market, so we highly recommend you to take time to visit our blogs at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps and e-commerce tips which might be helpful for your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Best Regards Anna Transcy - Translate Language and Convert Currency
Jan. 22, 2021
It's super easy to install. It's great to see such an active support team. The process is hassle-free.
Hi there, This is Edgar from Transcy - Translate Language and Convert Currency Customer Support Team. We are glad that you have had a great experience with our support when using Transcy. Thank you for using and trusting us. Last but not least, we really encourage you to check our blog at https://fireapps.io/blog for latest news regarding not only Transcy, but also other apps from FireApps as well as updating more e-commerce tips to your business. If you have any questions or need help, feel free to contact us at any time via our 24/7 live chat or email us at [email protected] Regards, Edgar Transcy - Translate Language and Convert Currency
Jan. 2, 2021
My experience with this application is good, the translations are correct and the visual environment of the application is intuitive and efficient. My overall rating is correct, good customer support, thank you very much Lisa for your kindness. A cordial greeting,
Hi there, This is Nolan from Transcy - Translate Language and Convert Currency Customer Support Team. Thank you so much for your generous review. We're happy you had a fantastic time with us! Thanks for your trust, we're thankful for an amazing customer like you. In case you do not know, our FireApps blog has been a great source for merchants in e-commerce market, and we are proud that we are contributing our effort to make our visitors knowledge deeper, so do not hesitate to give it a try at https://fireapps.io/blog If there's anything else we can do to help, please let us know via our 24/7 live chat or email us at [email protected] Regards, Nolan Transcy - Translate Language and Convert Currency