Helpful Product Reviews App
Make more eCommerce sales with Video Product Reviews
Rating
5.0
feedback
395
chart
#2,524
All reviews
Rating Breakdown
Review RSS Feed
Aug. 4, 2020
I use this app to help me gather reviews from my customers, the app seems to have lots of options. Customer support is great! Yusuf guided me and helped me to get it running in no time at all. Importing from other review apps was impressively easy and quick. Analytics page needs work, but so far so good!
Aug. 1, 2020
Apart from this app being so inclusive of everything you could possibly need in a review app, the customer serice has been outstanding. They practically set it up for me and then Yusuf made the design changes I wanted, making it a sure thing that I would recommend this app to anyone and everyone.
July 30, 2020
Great app so far! The team proactively reached out when I wasn't even aware that something wasn't even working yet. In another instance I wanted to change something and contacted customer service. Yusuf responded immediately and adjusted it within seconds. Much recommended!
July 25, 2020
Such a good app and it gives so much control! Great customer service too. I couldn't find how to edit something I wanted and Yusuf helped a lot and very quickly with no hassle!
July 22, 2020
Awesome customer support! It said that it would take hours before a customer service rep would answer, but Yusuf joined the live chat in less than an hour and really went the extra mile to solve my concerns!
July 20, 2020
This app is great. It improves SEO opportunities dramatically and Yusef is incredibly helpful and responsive.
July 20, 2020
Great App with video upload feature, hopefully the server will get faster soon :) And great customer service with integration with AfterShip to set your specific time period to send the reviews and keep emailing the customer until they review. Prob will get 3x more reviews with this app. Hope the custom Avitar logos will be added soon too! :)
July 18, 2020
BEST customer service ever!!! Yusuf helped me THE MOST. THANK YOU i could'nt ask for more!!!!!!!!!!
July 15, 2020
I switched over from Shopify Reviews app, which was pretty basic. I really like the idea of including images and video with review submissions. Also, we needed a way to proactively request reviews for each order. HelpfulCrowd seemed to have just what we were looking for at a reasonable price. Integration into our site (www.baxmax.net) was pretty straight forward, except I could not figure out how to format the widgets correctly. I contacted Yusuf through the chat window and within about 10 seconds he responded and within 10 minutes he was able to log into my Shopify site and fix the formatting. Now that's customer service!!!
July 13, 2020
I can't lie it was kinda difficult to insert my reviews onto a Google Sheet because my selling platform wasn't recognized by HelpfulCrowd, but the customer service is AMAZING! As soon as I contacted they answered in about 20 mins or less, "Anna" went above and beyond and I am very happy with thier services.
July 13, 2020
I found this app after a very bad experience with 2 other Review apps. First let me just say the user interface is seamless, doesn't look crappy like ones I've previously encountered. I got amazing customer support from Yusuf with helping me import reviews from a CSV file that wasn't properly exported. He even edited my store's theme to add the reviews on the homepage, I couldn't have done it on my own. Outstanding service! Thank you so much, I am very pleased with this app.
July 13, 2020
Big thanks to Yusuf for helping me all day with questions i've had, and from the fast and understandable responses.
July 10, 2020
The support is very fast, They are doing a perfect job. The rating system is awesome!! thank you very much
July 8, 2020
I switched to use this review app because it supports video comments, includes Q&A, and invites review automatically. It was not easy to upload previous reviews using their templates, but customer support was great and Yusuf solved my problem within a minute.
July 6, 2020
I installed this app yesterday so although I haven't used this long term I figured I could share some feedback on the install process. I am using the free plan right now and even though I haven't paid a dime yet, the customer service has been FANTASTIC. Yusuf reached out to me to make sure I was navigating everything ok and even offered to make sure the widget was installed correctly. He fixed the issue I had and I LOVE how the reviews are showing on my products now. If the customer service is this amazing on the unpaid plan, it must be even more fantastic on the paid versions. I wouldn't hesitate to upgrade as my business grows.
July 6, 2020
Fab!Yusuf was so helpful & assisted me with the setup! Take a look - www.teatoxcompany.co.uk . It looks great!
May 17, 2023
I am leaving a review. When it works, it works great. There can be glitches. This concludes my review.
Hey there Silver Falls, Thanks for the feedback and we are so sorry that we weren't able to address your issues in real time. We always try to provide real-time support, but it might take us a little longer due to other client requests, as is the case yesterday ;-( We've listened and Yusuf in our care team is reaching out to you directly to get to the bottom of the plan upgrade. In regard to the Safari issue, we've also recently just launched our embedded app and have found a snag in it when using Safari, as Apple has locked down on all cookies. For that reason, we are temporally recommending other browsers until the team can release a fix. The browser is not related to the access to the slider though, that is a plan restriction issue that Yusuf will address with the developers. We apologise for the inconvenience and hope to have all it all straightened out in the near future. We appreciate the continued support and hope to get all these above snags sorted out for you in quick order and get you back to being an advocate. Thanks again for taking the time to write the feedback.
Sept. 14, 2021
I highly recommend this app. It's easy to use and the Help Centre is very efficient. Special thanks to Anna.
July 2, 2020
Yusuf was brilliant and really helpful in me setting up app and answering questions. I will be adding this to my other websites!
July 2, 2020
I wanted a strong UGC video review flow to capture customer user experience. Yusuf took his time and explained everything to me step by step then also offered to jump into our site to fix up the widget as it wasn't displaying properly. I highly recommend this app. Also the price when compared to other apps in terms of features makes it value for money. 10/10 for me.